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BPO Call Center, Back Office >> Customer Care Executive 
Customer Service Manager Resume Sample, Experience : 4 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Customer Service Manager
Job related skills / software:Accountabilities, Business Development, Analyzing business potential and implementing plans to drive channels for attaining business targets, and achieving the desired targets.
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:4 years
State:Maharashtra
Gender:Male
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:P.G.D. / PGD : Post Graduate Diploma
Major / Specialization:Banking And Administration
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :

    

PERSONAL PROFILE  :
** High personal integrity, and able to relate and create trust in all.
** Highly articulate, confident and persuasive team-builder, able to motivate and communicate to achieve exceptional business performance.
** Dependable and reliable in supporting and enabling team effort to produce genuine long-term sustainable development.

OBJECTIVE  :
** To initialize my career in an efficient organization wherein the ambience is competitive and innovative, and enjoy my work as I expertise in due course.

STRENGTHS & COMPETENCIES  :
** I am a Quick Learner, adaptable with Good Communication Skills & understand responsibility.

SKILLS PROFILE  :
Familiar with  :
** Basics
** MS-OFFICE
** Surfing

EDUCATIONAL QUALIFICATIONS  :
MAR 2003  : SSC with 1st Class from Maharashtra Board
FEB 2005  : HSC with 2nd Class from Maharashtra Board
APR 2008  : B.M.S with 2nd class from MUMBAI UNIVERSITY
AUG 2011  : Post Graduate Diploma In Banking And Administration

OTHERS  :
NCFM & NSDL CERTIFIED

WORK EXPERIENCE  :
1] Designation  : Customer Service Representative
Organization  : Reliance Mutual Fund
Profile  : Customer Service
Major Sector  : BPO
Time Period  : OCT’09 – APRIL’10

2] Designation  : Customer Service Manager (ASST.
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MANAGER)
Profile  : CUSTOMER SERVICE BRANCH BANKING
Organization  : ICICI Bank (Probationary Officer Programme)
Major Sector  : Banking
Total Time Period  : MAY’10 – 10 JULY’12

Career Highlights  :
ICICI Bank Ltd., kharghar CSBB – Branch
1) Accountabilities
2) Business Development
3) Analyzing business potential and implementing plans to drive channels for attaining business targets, and achieving the desired targets.
4) Identifying, qualifying and pursuing business opportunities through market surveys.
5) Conducting the competitor analysis by keeping abreast of market trends and competitor moves to achieve the market share. 6) Client Relationship Management
7) Managing customer centric operations & ensuring the customer satisfaction by achieving delivery & service quality norms.
8) Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum turn-around-time.
9) Notable Credits
Got Certificate of Excellence for Outstanding Performance in LIFE Insurance from Regional Head for the month July,August 2010

PERSONAL DETAILS  :
Gender  : MALE
Languages Known  : ENGLISH, HINDI, and MARATHI

DECLARATION :
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

DATE  :
PLACE  :

Notes

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