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Technical Support Engineer Resume Sample, Experience : 2 years

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Name of the Candidate:[Private]
Name of the Post Applied:Technical Support Engineer
Job related skills / software:Indepth knowledge of LAN bridging, switching on Cisco and Juniper environment, Possess extensive knowledge of network test scripting, Network Security configuring, designing ACLs, firewalls, NAT, IDS and automation.
Category:IT / Computer2
Sub Category:IT Technical Support
Years of Experience:2 years
State:Tamil Nadu
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.E. / BE : Bachelor of Engineering
Major / Specialization:Electronics & communication
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Career Profile  :
A highly talented, accomplished and professional Cisco certified network associate professional with eight months of experience in the mentioned position. Looking for a challenging position as junior Cisco certified network associate to enhance my professional skills and proficiency in a renowned organization.

Professional strengths  :
Indepth knowledge of LAN bridging, switching on Cisco and Juniper environment
Possess excellent verbal and written communication skills
Familiar with onsite data center support like monitoring electrical power, systems alarms, network alerts.
Possess extensive knowledge of network test scripting .Network Security configuring, designing ACLs, firewalls, NAT, IDS and automation.
Possess good organizational and management skills
Ability to handle multiple tasks and work under pressure.

Technical Exposure  :
Planning implementing and maintaining Network Infrastructure.
Routing Configurations of routing protocol (RIP, IGRP, OSPF) Access list, Subnetting (class full and classless)
Proficient in handling and configuring Routers Switch, Hub and modems, LAN/wan connectivity and structure cabling.
Extensive managing the wide area Network, trouble shooting various network problems, Security, tuning and structure cabling. Network configuration & Access Technologies (LAN, Vlan)

Professional Certification  :
CCNA Cisco Certified Network Associate (Cisco ID)

Working Experience  :
Organization  : IBM Info servicesIndia, Chennai
Role  : Technical Support Engineer
Client  : First Source Solutions Ltd, Chennai
Period  : 01 July 2011 to Till now

Roles &

amp; Responsibilities 
Experienced in IMS (Incident Management System) Ticket Tool.
Managing 450 Desktop and 300 Thin Client PC’s and 23 servers , 2 Core switch, 26 Access switch , 2 Routers and 4 Aspect voice switch
Having Level 1 Access to Router, Core switch & Access Switch and Level 2 Access to Servers, Aspect voice switches
Sound knowledge in ASPECT and Wipro Diallers Technologies
Taking a checklist for Daily Basis ( Servers, Network, Backup, Application, Daily Dash board)
Prepare reports weekly basis (Material Movement Tracer, Assets Registry, Data Center Report)
Weekly server activity like clearing security logs, checking the disk space, Anti virus updates
Managing the DHCP, File and print servers.
Ample expertise in providing Network (Vlan, LAN/Wan) Hardware & Software solutions support.
Trouble shooting on Desktops and Thin Clients using Remote management Tool (VNC, ALTRIS SERVER,) for 4 centres.
Configure WSUS Downstream server and Update the SAN patches to Desktop.
Maintaining Virus free Network using MacAfee EPO 4.5.
Taking backup on servers using NT backup
Installation, Configuration and Troubleshooting on Lotus Notes 7.2
Maintaining Aspect telecom servers.
Configuration of IP soft phone and Maintaining Telecomm PBX software.
Maintaining Daily Logs from the Monitoring PC for both VOICE and DATA Link and Monitor Bandwidth Performance Using PRTG Graph
Call log with vendors (HP, ZENITH, DELL, TATA TELECOM, RELIANCE)

Educational Summary  :
BE (Electronics & communication) 2011 Pass out, with 70% Aggregate from Karpaga Vinayagar College of Engineering and Technology, Affiliated to Anna University.

Declaration  :
I hereby declare that above mentioned details are true and correct to the best of my knowledge and belief.

Place  : Chennai
Date  :


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