Arun Kumar
Contact : +918826545531
Email : arun.naini12 AT gmail.com
Objective :-
I am seeking a progressive organization having co-operative and friendly environment, which helps me to achieve my and organizational goals in more effective & an efficient manner.
My Strengths :-
I see myself as an honest and hard working person. I can learn things quickly and work easily under pressure. I am open to travel and explore new avenues for my employer.
Work Experience :-
Barclays Shared Services since April 2015 to Till Date
Currently working in Barclays Shared Services as Process Advisor. I am dealing in Payment Protection Insurance under UKC Filtering Team.
Designation – Process Advisor
Major Responsibilities :-
** 99% quality with 100% TAT adherence
** Join Client interaction call on weekly quality improvement and operational update.
** Taking care of various reports & team huddles.
** Responsible for overall quality of work and outputs delivered.
** Contribute to the development/implementation of procedures.
** Provides mentoring to new employees.
** Dealing in Payment Protection Insurance segment.
Previous :
EXL Services (I) Pvt. Ltd. Since Oct 2012 to Mar 2015
EXL is taking care of various insurance processes. My role aligns to the Business Insurance process of Prudential, which comprises of further sub-processes of insurance Manual Intervention. The main sub-processes align to my job are policy termination, premium audit complex change, Client Maintenance, third-party.
Designation – Process Executive
Major Responsibilities :-
** Audit the claim form and forward for underwriting to compete the request.
** Handle complains; work on escalated mail which sent by policyholder/Client, Trouble shooting and research work.
** Monitoring & implementing of strategies for product lines, corporate image, etc.
to build consumer preference & achieve organizational targets.
** Prepare daily basis plan to complete the inventory and allocate to the expertise.
Additional Activities :-
** MIS Reports- Maintaining on the excel sheets.
** Using Macro and creating as per need with automation.
** Daily & Weekly Report.
** Assigning inventory
** Data Utilization report
** Generate, maintain, analyze & present daily/weekly/monthly performance report from all campaign
Training :
Advance Excel (Vlookup, Hlookup, Pivot Table, Sumifs, Offset, Chart etc.), Macro, Outlook, PowerPoint Presentation.
Scholastics :
** 12th from U.P. Board, Allahabad.
** 10th from U.P. Board, Allahabad
** BCA from IGNOU, Delhi.
Personal Dossier :
Date of Birth : 08th May 1991.
Father Name : Mr. Jagdeesh Chandra Pandey
Mailing Address : A-81 Kondli, Delhi, 110096
Languages Known : Hindi, English
Nationality : Indian
Hobbies : Listening to Music, Surfing Internet for information.
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