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Customer Support Officer Resume Sample, Experience : 7 years

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Name of the Candidate:[Private]
Name of the Post Applied:Customer Support Officer
Job related skills / software:Lead a team of two Management Trainee’s and provide them continous training & procure regular feedback, Responsible for achievement of the sales target set by the company the new business development and performance of all sales activities related to products in assigned market.
Category:Sales, Marketing
Sub Category:Customer Relationship Manager
Years of Experience:7 years
State:Maharashtra
Gender:Male
Salary Expected per Month(Rs):30,000 to 40,000
Highest Qualification attained:Diploma
Major / Specialization:Civil
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :

    

RESUME :
Mr. PUNUGADE VIRAJ MOHANRAO.
Mail Id  :– viraj.punugade AT outlook.com
Contact No  :- 9067369393/ 9561389393
Address  :- Gat No-4, 20/1422,near Dr. Arun patil hospital,jawahar nagar, Ligade mala,Ichalkaranji, Dist- Kolhapur Pin- 416115. Maharashtra.

CAREER OBJECTIVE  :
To seek a challenging and exciting position in your esteemed Organization, where I can utilize my professional skills to make a tangible contribution to growth. I look forward to learn more about construction & its technical activities,I have potential to work hard & achieve targets at my best.

SKILLS  :-
** Exceptionally good communication skills both verbally and written with the great organizational and management skills.
** Experience of more than 7 years in the field of Techno Sales.
** Excellent knowledge of marketing strategies and current market.
** Very energetic, organized and have well public relationship knowledge, Great ability to deal with the clients, influencers, queries, problems or complaints.
** Strong resolving power with the leader ship and team player qualities.
** Experineced in preparing attractive presentations.
**Easy to adopt any situation
**Self Motivated & Creative Skills

WORK EXPERIENCE  :-
Name Of Company  :- Dalmia Bharat cement ltd.
Designation  :- Sr. Customer Support Officer.
Duration  :- 5 March 2018 to 30 November 2018.

Roles & Responsibilities  :-
** Lead a team of two Management Trainee’s and provide them continous training & procure regular feedback.
** Responsible for achievement of the sales target set by the company the new business development and performance of all sales activities related to products in assigned market.
** Responsible for assisting the Sr. Manager in planning budget, selling products, providing quotes, generate sales, promote sales and marketing and coordinating the promotional events or campaigns.
** Monitoring sales reports, Competitor Strategies, Selling Prices, & market share.
** Developing new policies and procedures to improve sales performance and resolving deal disputes.
** Identifying and exploring new markets and tapping profitable business opportunities.
** Enhance market penetration by developing and managing a network of retailers/dealers/distributors/franchisee and achieve business growth.
**Regular site visits & motivate Dealers & Retailer for improve the sale of our brand.
**Handling product display at counters in sindhudurgh district.
**Markets survey & collect market information, competitor activities, WSP.
**Arrange & Conduct mason meet, Contractor meet ,Counter meet, Naka meet, Individual house building program for improve the sales & increase the customers.
**Successfully organized Medical Health checkup camp for Masons, Contractor’s in Sindhudurgh District.
**Organizing promotional events for successful launch our brand in new area.

Name of company  :- ACC ltd.
Designation  :- Sr.Customer Support Officer
Duration  :- 3 January 2012 – 28 February 2018

Roles & responsibilities  :-
**In this organization I am working as Sr.Technical officer.
**Specially this company in cement manufacturing.
**My profile is in the company as a technical officer which is regular visits of various IHB sites, visit to engineer & Architect, Convenience to customer for using Cement. After they agreed to use cement, Provide technical services. (Cube test, rebound hammer test, Slum cone test)
**To Help increase the sale of cement in territory
**In that organization I am handling solapur district And responsible for all technical complaints, services, events...
**Taking Technical Program in the Collage, doing Contractor, customer, engineer meets,
**Handling Sales in pandharpur area for 6 months. (in this area including 5 cluster )
**Successfully launched New product of Concrete+ in Solapur ,Osmanabad & Latur Market & maintain the prorate .
**getting a three times Best officer award in company,

Name of Company  :- SPML Infra ltd.
Designation  :- Site Engineer
Duration  :- 1Sep 2011 to15 Dec 2011

Roles & responsibilities  :-
**In this organization I was worked as a site engineer.
**This company is in pipe line & STP (sewage treatment plant) worked in STP, to execute drawing, making bill
**Arrange the daily site working.
**Co-Ordination with civil activity at the site with contractor and client.
**Checking and Approving bills of sub- contractors.
**Quality control of mix design and other civil activities.
**Maintain Daily work data in worksheet.

Name of Company  :-Date Housing society, Pandharpur ( 4 months)
Designation  :- Trainee Site Engineer.
Duration  :- 3 May 2011 to 25 August 2011

Roles & Responsibilities  :-
**In this organization I am worked as Trainee Engineer.
**I have good knowledge of construction of apartment ( 4 floor ).
**Site supervision.
**Material management.

EDUCATIONAL QUALIFICATION  :-
Diploma  :-
Highest Qualification  :- Diploma Civil Engineer
Institute  :- New Polytechnic, Unchgaon, Kolhapur
University  :- MSBTE – Mumbai
Year Of Passing – July 2011
Division  :- First class with Distinction (70.30%)

HSC  :-
Course  :- Higher Secondary Certificate
Board  :- Pune Board
College  :- Shri Shahu Junior college, kagal,
Year of Passing  :- June 2008
Division  :- pass (49.50%)

SSC  :-
Course  :- Secondary School Certificate.
Board  : Pune Board
School  :- Shri Shahu highschool,Kagal.
Year Of Passing  :- June 2006
Division  :- First class with Distinction (70.30%)

Projects  :
IRB – Problem raised due to I.R.B.


Road project in Kolhapur city. In this project we have highlighted the problems which were created by this road project undertaken by IRB. This was due to their poor work and improper management of work. We have tried to highlight the problems the city is undergoing due to the project of road construction. We have also stated the points in brief of the problems. We have came up with the suggestions and conclusions of what can be done to prevent the future loss of the project.

Campus development – Collage campus development. In this project we are going to vision all the aspects of development which will help the college in improving its appearance and also give the college a scope in the finest college facilities in Maharashtra’s higher education sector.

SOFTWARE EXPOSURE  :
Operating Systems  : Windows 9X,2000,Xp, 2007
Documentation Skills  : Ms-Office 97,2000,2007,Xp
MS-Cit

ACHIEVEMENTS  :
** Joined ACC Cement as Customer support officer but within 06 months secured promotion, confirmation and increment.
** With a view to establish new set up, strategically developed a blue print for developing new market by establishing depot at Solapur.
** Successfully established, developed and nurtured office, depot & market in Solapur region.
** Got best best officer award in Maharashtra resion in 2013 & countinusly three time best officer award in pune resion at (2015, 2016,2017)

EXTRA CURRICULA M ACTIVITIES  :-
** I have obtained M.C.C. certificate.
** Played cricket with collage cricket team & obtained first prize.
** Got blue belt in Marshal Art.
** Winning open championship trophy in game of cricket & volleyball.

Key Skill in Industries :-
**Quality Control.
**Concrete Testing.
**Concrete Raw material Testing.
**Site Supervision abilities.
**Do competition related with testing.

PERSONAL DOSSIER :
Father  : Mohan
Mother  : Radhika
Spouce  : Nidhi
Nationality  : Indian.
Gender  : Male.
Material Status  : Married
Language Proficiency  : English, Hindi & Marathi.
Date of Birth  : 31st Dec 1990

DECLARATION  :
I here by declare that all information provided by me in this application is factual & correct to the best of my knowledge & belief.

DATE :
PLACE :

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