To work with an organization where enthusiasm and professionalism are recognized. To seek a challenging and ever increasing responsible position in the related field and contribute my career to the organizations success and growth.Professional Experience :
Process executive – Supply Chain Management (Sept-2009 –Till Date)
Responsible for processing financial claims & other transactions for Commercial Organizations.
Managing offshore customers by providing various In-Warranty services.
Only person to handle CCSP customers (COMMERCIAL CUSTOMERS SUPPORT PROGRAM) like IBM, FRENCH MILITARY, L’OREAL, BRITISH GAS, FIAT
Responsible for entering orders in SAP.
Responsible for order dispute management like price change, order cancellation etc.
Responsible for handing priority mailbox & Customer queries.
Responsible for generating HP order# in SAP manually.
Responsible for Creating and validating the customer profiles based on business requirement.Achievements and Awards :
Appreciated by the client for outperforming in the process.
Awarded as “Team champion” for achieving 100% SLA's.
Appreciated for sharing ideas on process improvement & best practic Sponsored links :
Second person to hit the production floor prior to completion of training from a batch of 15 people.
Mentor for New joinees for my team.
Was involved in assisting the team lead with additional activities pertaining to reporting and work allocation for the team.Trainings and Certifications :
Problem solving and decision making.
Networking Smart.Educational Qualification :
Diploma in Business Management from ICFAI University.
Bachelor of Computer Application from MCRPV University.
Industrial Accountant Plus Course from Institute of Computer Accountant, BangaloreStrengths :
Excellent Relationship Management, Analytical & Communication Skills.
Efficient & responsive at understanding new technologies and methodologies.
Able to work independently in fast paced environment.
Team Player.Personal Details :Marital Status : SingleNationality :IndianLanguages known : English & Hindi.Hobbies : Listening music, Internet Surfing & Making Friends.Declaration :
I hereby declare that the above written particulars are true to the best of my knowledge and belief.Date :Place :
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