CAREER OBJECTIVE :
To be always in a commanding position by enhancing my work abilities as per the global requirement and exploring all the opportunities in the best interest of the organization and be a part in the success of the organizationWORK EXPERIENCE :
Worked as a Customer Relationship officer in HGSL, Durgapur 1st August 2007 – 24th April 2010.
Worked as a Business Development Executive in ICICI BANK ,Ranchi since 12th May 2003 – 24th july 2007.JOB RESPONSIBILITIES :
(1 August 2007- 24th April 2010)
As Cro in Hinduja Global Solutions Ltd.(Airtel Bihar Telecom Process)
Handling the Bridge team of 35 people.
Ensuring the target achievement.
Motivating the people of my team to achieve the target.
Sort out the problems face by the people working for my team.
Mentoring the team performance on daily basis regarding the productivity, quality and Aht giving daily updates to the team members
Handling the Escalated issues on calls
Helping the new team members to improve their performanceACHIVEMENTS :
The biggest achievement in Hgsl that I always met the parameters set by the organiz Sponsored links :
ation and up to the expectations and on basis of my performance in the organization I got extra responsibility to look after the team performance and handle the bridge team of 35 people & that team awarded by Best Team in BTC in the month of August,2009.
Got the Best performer award in the month of May,2009 from AIRTEL.
Got the Top Gun award in the month of September,2009
Selected for Gprs desk to handle the customers with issues in gprs.COMPUTER SKILLS :OS : WINDOWS 98 , WINDOWS XP,WINDOWS VISTALANGUAGES : BASICOTHER SKILLS : INTERNETEDUCATIONAL QUALIFICATION :
B.com(A/C hons.)from V.B.U ,Hazaribagh in the year 2002
I.Com from J.M college,Bhurkunda in the year 1999
Matriculation from Saunda'D' High School in the year 1997STRENGTHS :
Quick learning ability, has an attitude to improve the effectiveness and efficiency in each performance
Ready to accept challenges and gradually meeting the same effectively
To adapt to various dynamic situations and act accordinglyDECLARATION :
I hereby confirm that the information furnished above is correct to the best of my knowledge.DATE :PLACE :
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