Resume :
Sachin Kalerao Pawar
C/301 , Trimurti Complex
Sector 11 , Kamothe
Navi Mumbai-410209
Mobile Number : 9867819926
Email : sacheen_skp AT yahoo.co.in
Objectives :-
To excel in my area activity by taking up challengingassignment, own skill by maintaining a learning attitude and contribute to the organizational development with personal growth.
Skills :
Logistics and Supply Chain management. Operations, Team Management. Vendor Management, Ecommerce logistics ( Last mile and reverse logistics ) , Courier
Velex Logistics Private Limitedas Manager Operations ( ROM ) Nov-2018 – Till date.
Responsibilities :
** Responsible for Rest of Maharashtra Inbound and Outbound operations.
** Handling daily volumes of credit cards, debit cards, statements, ecommerce for rest of Maharashtra region along with pickup volumes.
** Handling 3000 + deliveries on daily basis with pickups.
** Closely monitoring reverse pickups performance as well.
** Monitoring of daily volumes and preparations to handle volumes.
** Monitoring cargo volumes ( Air and Surface )
** Cross utilization of resources like manpower and vehicles in crisis.
** Daily monitoring of volumes , last mile delivery performance , reverse pickup performance,
** Preparation of Weekly and Monthly MIS and sending them to top management.
** Taking care of fuel reimbursement , transport vendor payment along with other administrative work.
** Responsible for hiring and recruiting delivery staff and delivery vendors.
** Monitoring RTS/RTO shipments as per SOPs .
** Monitoring COD transactions and timely deposit of COD amount .
** Daily coordination with Customer service team and Client key account holders.
** Handling disputes of last mile deliveries and pickups.
** Coordination with co loaders for timely arrival and dispatch of load from service centers.
** Analysis of undelivered shipments and continuous improvement plan to improve delivery percentages.
** Motivating delivery and pickup staff to achieve higher delivery percentage .
** Arranging R & R on monthly basis for each team.
** Monthly review of last mile deliveries and pickups along with team members.
Work Experience : - 18+ Years
Vakrangee Logistics Private Ltd as Manager – Service Delivery ( May 2018- Sep 2018)
Responsibilities :
** Heading last mile and reverse logistics operations for Maharashtra State.
** Managing franchisees of Maharashtra for last mile and reverse logistics to optimize efficiency of operations and achieve the performance target.
** Handling disputes of franchisees and clients.
** Tracking same day Rvp performance.
** Heading core operations management team for Maharashtra including Asst Mgrs , Sr Executive , Executives.
** Monitoing daily volumes and performance strike rate .
** Preparation of weekly, Monthly MIS reports for top management.
** Preparation of SOP and training manuals as per client SLA.
** Conduct daily review on undelivered shipments and analysis of NDR .
** Training to all franchisee on last mile and reverse logistics.
** Active participation in system intergration as per client requirement.
** Weekly meeting with team members to review las mile and reverse logistics performance.
** Review with Customers on our Service Standard and related improvements and providing relevant solutions regarding pickups and deliveries.
** Handling delivery and pickup exceptions and resolving them .
** Ensure audit compliance in all franchisee distribution centers.
** Monitoring entire COD reconciliation process and ensure timely remit of payment on client accounts.
** Following FIFO for all fresh shipment and ensure TAT for dispatch and delivery is met .
** Coordination with logistics client and their fleet management team for timely dispatch and collection of return shipments.
** Planning for new last mile projects and finalization of sites for these projects.
** Coordination with client on fleet movement from their hub to franchisee distribution center.
** Activation, Go-live and Fully functional logistics services at Franchisee.
** Coordination with IT team , Store team , accounts team to activate logistics services for new franchisees.
** Ensuring all RTO/RTS shipments as per client SOP.
Ecom Express Pvt Ltd as Assistant Manager – Ground Operations ( Oct 2015- Apr 2018 )
Responsibilities :
** Handling overall Inbound and Outbound operations of nine delivery centers and one pickup processing center respectively .
** Supporting Bhiwandi Warehouse Operations as per requirements.
** Managing Team of 100 +people ( 51 delivery staff , 5 PPC staff, 15 Supervisors , 5 Executives , 2 Customer Service Staff ) of cluster.
** Monitoring of DC delivery performance on daily basis and to keep control on undelivered shipments.
** Monitor daily weekly and monthly to increase the delivery strike rate and sent regular reports/performancedetails to reporting manager.
** Co ordinationon calls & email with Clients regarding daily follow ups for shipment deliveries, operations, feedback, escalations.
** Conduct daily meetings on undelivered shipments and analysis of NDR .
** Ensuring all RTO/RTS shipments as per client SOP.
** Handling delivery and pickup disputes with customers and vendors and operations respectively.
** Review with Customers on our Service Standard and related improvements and providing relevant solutionsregarding pickups and deliveries.
** Conducting weekly meeting with DC and PPC staff and updating them on overall delivery and pickup performance .
** Handling delivery and pickup exceptions and resolving them with follow up with customer services and operations .
** Analysis of high undelivered shipments .
** Daily monitoring of delivery and pickup staff performance.
** Ensuring FIFO process for Inbound shipments.
** Ensuring Firstmile process for PPC operations
** Handling RVPs ( Reverse logistics ) and ensure higher performance for RVPs on same day.
** Effective utilization of resources ( Manpower , Vehicles )
** Worked on cost reduction project and successfully reduced monthly overall DC and PPC expenses by 30 %.
** Handling deliveries of Major customers like Flipkart , Amazon, Naaptol, Homeshop18, Myntra , Snapdeal .
** Co ordinating with key account holders for delivery and pickup disputes .
** Ensuring high quality standards for interviewing and hiring employees at DC & PPC levels.
** Managing critical operational processes, with SLA responsibility.
** Demonstratedleadership with a bias towards action, supporting a culture of ownership and learning.
** Managing and training the task force - Strong analytic,
** Aability to work with people to gather information,Ability to work under pressure and possess a keen eye for detail - Quick Decision making and problem solving
** Team player ,get along well with colleagues at all levels.
** Adhere and enforce all operational procedures and policies, also ensures timely audit isconducted for cluster .
** Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc
** Handle the continuous improvement projects w.r.t., cost service and employee productivity
** Superviseactivities pertaining to vendor for the upcoming new projects during new pin code .
** Monitoring security parameters across cluster and ensures no unlawful activity occurs
** Bench markingwith Competition by updating regarding Last Mile Delivery solutions, coping up .
** Worked in warehouses and hubs and managed operations in effective manner along with linehaul management.
** Handling Crisis situation in Cluster.
** Handled Responsibility of expansion in Vidarbha Marathwada region including Gadchiroli district .
Successfully set up 20 delivery centers in Gondia , Bhandara , Gadchiroli districts also helped recruitment team for hiring of Gadchiroli manpower with local references. Set up of 20 delivery centers included hunting office space as per requirement, negotiations of rent , deposit and other monetary and operations related things.
** Currently handling additional new delivery centers of Raigad district also. Responsible for infrastructure set up , hiring and training of new delivery center’s employees.
FedEx – Logistics Process– ( WNS GLOBAL SERVICES PAYROLL )- as Lead Coach , Analyst Aug 2006- Sep 2015.
Responsibilities :
** Reporting to Group Manager.
** Handling team of 42 people.
** Assisting junior management in people management.
** Allocation of work to all team members as per work status.
** Handled logistics division of FedEx for WNS.
** Handling inbound and outbound flow of customer shipments.
** Daily Track of team and team member’s performance.
** Updating team on new updates received by client.
** Daily communication with client via email and telephone.
** Check to ensure that appropriate changes are made to resolve customer‘s problems.
** Refer unresolved customer queries to designated departments for further investigation.
** Daily track of customer comebacks and compliments received via email.
** Recommend improvement in production as well as in quality method.
** Follow-up with business supporting team for process improvisation.
** Preparation of various reports ( Volume handling report ,FTE utilization report ,daily report etc ,MIS report )
** Helping other team members in their routine job.Resolving customer queries and updating team on same.
** Arranging social events within team for team bonding.
** Assisting Quality team on process improvisation and team performance.
** Monthly review of team performance and team target and goals.
** To monitor and guide team members on their performance.
** To identify pain areas of process and to work on it .
** Conducting monthly team meeting to review team target, performance and challenges.
** Responsible for monthly internal audit and external audit.
** Analyze data from various sub processes.
** Reporting Management on key metrics and performance indicator.
** To analyze client’s traces.
** To verify the shipment details of consignee and shipper into FedEx applications.
** To check the custom value, carriage value, and commodity description.
** To check vat amount applied on shipment.
** To check actual weight and dimensional weight.
** To check the duty and taxes value and verify supporting documents in system application.
** Email communication with client.
** Decision making on credit notes and reasons.
** Monthly audit as per ISO compliance checklist.
** Fishbone analysis on customer comebacks.(Ccrps)
** Root cause analysis on Ccrps and to discuss them in monthly team meeting.
** To create awareness among all team members about QMS and EMS .
** To assist Quality Assurance Leader in quality.
** Responsible for monthly ISO compliance Audit ( Handling Internal audit )
Blue Dart Express Ltd as a Hub Operation staff, Inbound & Outbound Incharge , Sr EDP Staff ( Feb 2000- Aug 2006 )
Responsibilities :
** Transfer of data to regional office by lease line
** To run the daily shortage and overeage shipment report
** Preparation of mis report of Inbound and outbound load on daily and monthly basis
** To print the bills of customers weekly. monthly
** To generate 30-60-90 days outstanding payment report for sales co-ordination
** To print images of air waybills and their delivery report and to attach it with bills for customer’s reference
** To update all operation staff about new location and pin code changes reporting changes
** Processing of data into system software
** Conversion of data into related software
** To generate exception report for all dispatched shipments and received shipments
** To generate manifest report
** To track all critical shipment
** To generate MIS report on daily and monthly basis
** Updating sales and operation related files in system
** Maintenance of hardware assets
** Preparation of user list
** Backup of all data on daily and weekly basis
** To maintain the records of all assets (Movable and fixed assets)
** To conduct internal audit of all assets on monthly basis
** Preparation of challan for IT assets
** Preparation for KPMG audit
** Follow-up with regional office for new assets and new AMCs.
** Coordination with Vendors regarding hardware assets and maintenance.
Shift In charge – Inbound and Outbound Operations.
Responsibilities :
** Pick up of Shipments and delivery of credit card shipments. Follow up with customer services for paper work for high value shipments, octroi papers. various form like sales tax entry form etc.
** Handled Inbound operations as shift Incharge
** Printing pickup and delivery sheet as per route and
** Generation of pickup and delivery exception report.
** Manifesting pod details in system.
** Sending and receiving prealert via system to destinations and from hub .
** Monitoring loading and unloading activities.
** Preparation of challan for inbound load and outbound load.
** Maintenance of stock (Canvas bags,plastic bags,challan books, stamp pads ,markers, stationary etc)
Operation Staff : (Hub and Area operations)
Responsibilities :
** Worked in FedEx Inbound Division of Blue dart
** Tallying of inbound load.
** Scanning and segregation of duty levied shipments according to custom duty
** Generation of prealrt to destinations
** Manifesting of shipments into system software
** Preparation of challan for dispatches
** Follow up with customer services and customers for paperwork and documents
** Follow-up with Ho for requirement of stock
** Monitoring of loading and unloading activities
** Familiar with 13000 locations all over India according to their pincodes and locations
** Follow-up with destinations for overage and shortage shipment via Email and telephone
** Familiar with FedEx and DHL Inbound operations
** To take care of fragile and time sensitive shipments and high value shipment
** Follow-up with customer services for paperwork
Educational Summary : -
** B.Com - (Mumbai University)
** DME - (Abhinav Abhiyantriki Mahavidyalaya, Thane)
** DIM - (Welingkar Institute of Management)
** PGDM- ( Supply Chain Manaqement - Welingkar Institute of Management )
Personal Profile :
Personal Details :
Date of birth : 13 Dec 1978
Nationality : Indian
Marital Status : Married
Language Known : English, Hindi, Marathi
Achievements :
** Bravo Blue darter (Blue Dart Express Ltd)
** Live Wire award (WNS Global Services)
** Hi.-Flier award (WNS Global Services)
** WNS Certified Lean Cadet (WNS Global Services).
** Shooting Star Award ( WNS Global Services )
** Star Award ( WNS Client Award in USD )
** Champ Award (WNS Client Award in USD )
** Vertical Wise Idea Champ Award ( WNS Global Services )
** Successfully completed Lead Check in workshop (Leadership development programs – Certification )
** Gladiator Award : Oct 2015 for supporting Bhiwandi Warehouse operations in crisis ( Ecom Express Ltd )
** Gladiator Award : Feb 2016 for connecting more than 2500 shipments of Jabong on same day from PPC within limited resources ( Ecom Express Ltd )
Declaration :
I, hereby declare that the above information furnished by me is true to the best of my knowledge
Date :
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