Objective :
Seeking a challenging position, utilizing my abilities developed through my education and the professional experience, for my career growth based on my merit and to promote the growth of the organization.
Academic Background :
M.Sc. Computer Science from Sri Venkateswara University, Tirupathi in April 2008
B.Sc. Computer Science from Sri Venkateswara university , Tirupathi in 2006
Computer Proficiency : Software Skills
Programming Languages : C, C++,PL/SQL.
Web Languages : HTML,DHTML.
Databases : ORACLE.
Operating Systems : DOS, Windows 98, 2000,MS-Office, XP .
Work Experiences :
1. Organization : Max Newyorklife Insurance Co.Ltd.
Designation : Executive Service Delivery
Period : 7th Jan’09 – Till date
Job Profile :
A ) Contracting & Licensing of Agent Advisors, Agency Associates, Business Consultants and Interns :
Collecting & Scrutinizing all the required documents for licensing and send the same to HO within TAT
Co-ordination with Mumbai-III team for examination slots, enrolling agents and examination process.
Streamlining the process for agent commission payments
Ensuring timely processing of Agent Service Change request and timely processing of Customer Service Authorization form for Change of Agent
B ) Adherence to all regulatory sensitive procedures issued by HO :
Timely and accurate updation of Agent Acknowledgement Register for handover/dispatch of license, ID Card, Contract, Welcome Letter, Circular, Agent Handbook etc
Timely and accurate processing of Agent Training Programme Reimbursement
Maintaining Negative Balance database. Ensure updation of recovery by coordinating with finance.
Processing agent terminations and forwarding the same to HO for clearance.
Timely renewal of licenses of all the Agent Advisors of the office
Assist in publicity of promoting HO Contests and GO Contests by decorating the office and preparing attractive posters.
Resolution of queries of internal customers
C ) Providing support to all activities that may be assigned on an ad-hoc basis by the MP :
Preparing weekly & monthly MIS report on the basis of Business Plan Vs achievement.
Publishing monthly MIS on new and exit employees and agent details.
Handling calls and draft business correspondence
Organizing the meetings and record & publish minutes of the meeting
D ) Agency employee set-up and hierarchy maintenance :
Handling the employee joining formalities and exit formalities.
Assist HR in promotional activities in the GO
Maintaining employee leave records and salary records of all the employees
Correspondence with HO HR with regard to the HR related issues and activities.
Ensuring the timely disbursement of salaries to all the employees
Maintaining of LY Fund, organising the event to utilize the fund
All office engagement activities which improves the branch performance
Preparing the RAG tracker, identifying the employees who falls in different category and put them under developmental activities
Arranging the interviews, phsycometric test, numeric aptitude test and sending all the information to the assessment dept in HO
Training and updating the HR policies and changes to all the employees with in TAT
Involving rigorously in conducting all the management surveys like Gall-up survey e.t.c
E ) Handle customer service operations :
Process applications received with accuracy and process the same.
Resolution of customer queries and issues Maintenance of CCRP tracker on regular basis.
POS requestsDispatch Rejection from SC
Proactively ensure the transfer of knowledge and sharing best practices with other colleagues.
Achievements :
Received Certificate of Excellence from Director Head –Agency distributions consecutively for two quarters in the year 2009 for my outstanding contribution in promoting HO contests Career Development Conference, Wheel of Fortune Contests in Q3 2009 and You can make the Difference and Top Gear Contests in Q4 2009 in our GO
Nominated and recognised as a good team worker.
Appreciation from the Office head and also from MPML for my best services.
Appreciations from the Internal and External customers
Won the certificates and gifts from south Zonal Vice-President for an outstanding performance in customer satisfaction and distribution satisfaction.
Recognised as a best performer in maintaining the low discrepancy and work with in TAT.
2. Organization : Bhaskar & Company.
Designation : Administrative Officer.
Period : 8th March’08 to Dec ‘08.
Job Profile :
Maintaining the dealers data.
Maintaining the sales and purchase records.
Stock inventory.
Handling the financial activities like payments for dealers, maitainence e.t.c
Strengths :
Excellent verbal and written communication skills.
Willingness to learn, hard working nature and team organizer.
Comprehensive problem solving ability.
Independent and self-motivated.
Self-confidence and passionate in achieving goals.
Project profile :
In-house project :
Title : BLIND CONSISTENCY BASED STEGENOGRAPHY
Duration : 6 MONTHS (2008)
Applications : JAVA
Description : Transferring the confidential information using Encoding and decoding process. This project involves, information what we supposed to send is first encoded and then the receiver decodes it and extracts the data. In this project digital images are used to send the information confidentially.
Supplemental Information :
Participated in college level quizzes, paper presentations and media presentations. Essay writing, Elocution, Recognized as Best outgoing Student, Painting.
Declaration :
I here by declare that the above information is correct and true to the best of my knowledge and belief.
Date :
Place : Chittoor