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BPO Call Center, Back Office >> Customer Care Executive 
Customer Service Representative Resume Sample, Experience : 3 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Customer Service Representative
Job related skills / software:Follow up with Vendors on Gmail and via Telephonic, Replacing, Repairing the products as per customer complaints and also providing Cash Back within 7 working days as per the belonging Vendors.
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:3 years
State:Maharashtra
Gender:Male
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :

    

CAREER OBJECTIVE :
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. I am selfmotivated and able to work both independently and as collaborative team member.

PERSONAL SKILLS :
Able to learn and comprehend new systems and methods quickly and help customers in a professional and concerned manner.
Able to work creatively and effectively with staff and managers well independently and as member of a team.
Able to set and achieve goals and work well under pressure.
Can be trusted to handle complaints diplomatically and efficiently.

EDUCATION QUALIFICATION :
SSC (200405) Dr Babasahed Ambedkar Vidyalaya, Vikhroli. Mumbai University
HSC (200607) Vikas Junior College, Vikhroli. Mumbai University
Bachelor in Commerce (B.Com) (2011-12) The Lords Universal College, Malad Mumbai University

PROFESSIONAL WORK EXPERIENCE :
NCR Corporation (21ST April 2011 Currently Working) :
Look after the ATM Machine (STATE BANK OF INDIA) all over INDIA.
Monitoring ATM
Dispatch the call to concern CIT as per the problems.
Escalating the call to CIT as per the problems to resolve it in TAT of 2hours.
Work on MSExcel
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, MSOutlook, Windows Live Messenger and on CISCO Calls to coordinate with the Customers (Branch Persons and CIT)
Look after the issues i.e; Atm Down, Cash Dispenser, Card Reader , Receipt Printer, Journal Printer and Cash Out.
Handling Team.
Multi Tasking.
Reports Making (MSExcel)

KServe BPO Private Limited (9th July 2010 – 20th April 2011) :
Worked for Naaptol Process as a Customer Service Representative.
Look after the customer complaints and ordered products to get delivered within 7 working days at the given address.
Work on MSExcel
Follow up with Vendors on Gmail and via Telephonic.
Replacing, Repairing the products as per customer complaints and also providing Cash Back within 7 working days as per the belonging Vendors.

COMPUTER KNOWLEDGE :
BASIC
MS OFFICE
V LOOK UP
PIVORT TABLE

PERSONAL DETAILS :
Sex : Male.
Marital status : Single.
Nationality : Indian.
Mother Tongue : Gujarati.

LANGUAGE KNOWN :
English, Hindi, Marathi & Gujarati.

HOBBIES :
Playing Cricket.
Riding Bike.

DECLARATION :
I hereby confirm that the information furnished above is correct to the best of my knowledge.

DATE  :
PLACE  :
 

Notes

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