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BPO Call Center, Back Office >> Process Associate / Executive 
Process Associate Resume Sample, Experience : 4 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Process Associate
Job related skills / software:Creating the template and produce the booklets as per the client requirement (SOP), Troubleshoot the problems occurs in tool, Collecting the audit findings and sharing the same with team and make it as document.
Category:BPO Call Center, Back Office
Sub Category:Process Associate / Executive
Years of Experience:4 years
State:Tamil Nadu
Gender:Female
Salary Expected per Month(Rs):20,000 to 25,000
Highest Qualification attained:B.E. / BE : Bachelor of Engineering
Major / Specialization:Electrical & Electronics
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

Kalaivani
Email  : mailkalai410 AT gmail.com

To seek a growth oriented career plan in an organization with challenging prospects where I will be a valuable team member/leader, contributing quality ideas and work for an organization by achieving organizational goals and objectives.

Educational Qualification  :
** BE-EEE – K.Ramakrishnan College of Engineering, Trichy - 2008-2012 with 8.04 CGPA (first class).
** HSC – Government Girls Higher Secondary School, Pugalur, Karur - 2007-2008 with 74.5%.
** SSLC – Government Girls Higher Secondary School, Pugalur, Karur – 2005-2006 with 81.4%.

Professional Experience  :
Capgemini Technology Services India Ltd. - A3 - Process Associate, Chennai (from Feb 22, 2016 to July 13, 2018)

** Creating the template and produce the booklets as per the client requirement (SOP).
** Troubleshoot the problems occurs in tool.
** Collecting the audit findings and sharing the same with team and make it as document.
** Handle weekly calls from client and communicate the quality aspects queries.



** Handled a team and provide training to the team.
** Reviewing the document and troubleshoot the findings.
** Monitoring the team quality and reported to N+1.
** Assign work packages to production team and keep on monitoring the daily target of the team.
** Organize meetings which may involve booking of venue, coordination with participants for training programs etc.

Scientific Public Services, G1-Technical Editor, Chennai (from Jan 04, 2014 to Oct 24, 2015)

** Handling the STM Journals.
** Editing the content as per the client requirement (SOP).
** Check and correct the spelling, grammar, and verbiage errors in journals.
** Troubleshoot the bugs.
** Communicate the query clarification to authors through the mail.

Tamilnadu Newsprint and Papers Limited - Graduate Apprentice Trainee, Karur (from Oct 05, 2012 to Oct 04, 2013)

** I have a working experience in Schematic Diagram tool.
** Handling inbound calls throughout the Plant.
** Maintain the monthly report of the plant.

DECALARATION  :
I hereby declare that the information furnished above is true to best of my knowledge.

DATE  :
PLACE  :

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