MAHALAKSHMI
Email : mahadone92 AT gmail.com
CAREER OBJECTIVE :
Professional goals includes to continue to grow in leadership and knowledge (excellent in innovative technology applications), to interact and share with colleagues and develop world-class solution to real world challenges.
ACADEMIC RECORD :
** Completed Master of Business Administration in the specialization of Technology Management at Center for Distance Education ,Anna University ,Chennai from 2015-2017 of 75%.
** Completed Bachelor of Electronics and Communication Engineering at Mahendra college of Engineering ,Salem on 2013 with a CGPA of 74%.
** Completed 12th with the major subjects of Maths, Computer Science in English Medium atThe Girls’ Higher Secondary School, Trichy on 2009 with 69.3%.
** Completed 10th in English Medium at The Girls’ Higher Secondary School (State Board) on 2007 with 78.8%.
STRENGTHS :
** Good Microsoft EXCEL Knowledge with Macros.
** Comprehensive problem solving abilities and Team facilitator and Good Team Handler.
** Fast learner, willingness to learn more and implement new concepts to achieve the client target.
** Adaptive and Proactive.
SOFTWARE SKILLS :
MS-Office : Word, Excel, PowerPoint, Access
CO-CURRICULAR ACTIVITIES :
** Participated in ROBOTICS Workshop at Anna University, Chennai.
** Presented a paper on MEDICAL ELECTRONICS in Jayam Engineering College, Cuddalore.
** Participated in ARM Workshop at Jawaharlal Institute of Technology, Coimbatore.
** Participated in Microprocessor and Microcontrollers Workshop at Anna University of Technology, Tiruchirapalli.
MAJOR PROJECT - UG :
Title : Automatic Woven Fabric Structure Identification by using Embedded Systems
Software : Embedded C & Visual Basic
Dura
tion : 6 Months
OVERVIEW :
** This Project is based on Identifying and Detecting the Defected Clothes of Various Colors.
** Two different Techniques (Programming and Buffering) have been used for an implementation of this project.
** Many Top level Cloth Manufacturing Companies are using this Technique.
ACHIEVEMENTS :
** Awarded as a Overall Champion in for the Month of August in Intelenet Global Services Pvt ltd.
** Secured second prize in Quiz competition in NIT, Trichy.
** Awarded as a class Topper in 5th Semester.
** Secured 2nd prize for Miniproject on “AIR PURITY MONITOR” at Mahendra Engineering College, Namakkal.
WORK EXPERIENCE :
** Worked as an “Ebook-Developer” in HTML-XMLCoding language for 8 months in Apstech IT Solutions Pvt Ltd., Coimbatore.
** Worked as a “Customer Service Associate” from October 2015 till May 8th 2018 and promoted as a Team Leader from May 9th 2018 till date in Tele performance Pvt Ltd, Ambattur, Chennai.
JOB DECRIPTION :
Roles and Responsibilities :
** Handling team size of 15-20 members both and Male with rotational shifts.
** Basic work is to handle chats for customer query with the product and process to be followed.
** Motivating them to achieve client targets.
** Goodies will be given to achievers and regular feedbacks will be shared to bottom performers and follow up till they achieve targets.
** Tools like CCMS ,Prohance to monitor the agent performance and system navigations related to the process.
PERSONAL SKETCH :
D.O.B. : 24.09.1992
Nationality : Indian
Marital Status : Single
Languages known : English, Tamil (Read, Write, Speak)
DECLARATION :
I hereby declare that the information furnished above is true to the best of my knowledge.
DATE :
PLACE :