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Non Voice Process Associate Resume Sample, Experience : 7 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Non Voice Process Associate
Job related skills / software:Processing Claims, Processing Lodgments, Process Training to the new recruiters, Approving Pending Review Queues, Finding the errors committed by the Associates, Preparing Incentive data of the Associates.
Category:BPO Call Center, Back Office
Sub Category:BPO Technical Support Executive
Years of Experience:7 years
State:UT
Gender:Male
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:P.G.D. / PGD : Post Graduate Diploma
Major / Specialization:Translation and Office Management
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
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Career Objective :
To work in a challenging environment that promises growth as well as opportunity to learn more. To shoulder responsibilities effectively and contribute towards the growth of the organization with the skills I possess and have developed.

Educational Qualification :
Post Graduation  : PG Diploma in Translation and office management
Duration  : 1 year
Insitute  : Mysore Hindi Prachar Parishad
Board  : KSEEB Board.
Degree  : Bachelor of Business Administration
Duration  : 3 years
University  : Pondicherry University.

Technical Skills :
Operating systems  : Windows 98/2000/XP
Software Packages  : MS Office (Excel, Word & Power point)
Browsers  : Internet Explorer.

Personality Skills :
Excellent Inter-Personal and Communication skills
Willingness to Learn
Sincere, Hardworking and Dynamic
Ability to work independently
Managerial Aptitude
Controlled Aggressiveness
Pressure bearing
Manage Change

EMPLOYMENT HISTORY :
IGATE PATNI Global solutions (18th Aug – till date)
Sr. AssociateRTBA Process (Quality Checking)
Non-Voice
 Processing Claims
 Processing Lodgments
 ProcessTraining to the new recruiters
 Approving Pending Review Queues.
 Finding the errors committed by the Associates
 Preparing Incentive data of the Associates
 Handling customer calls if required
 Acting as a TL back

IBM BTO :
CRM Executive – Human Resources (Dec 13th 2006 to 15thAug 2008)
Non-Voice
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:
Merging the date in the Siebel soft ware
Processing the end user records
Maintaining the quality in the work
Taking the initiatives to help the process related queries and solving them
Training the new joiners regarding different line of business

Voice :
Calling the Customer and verifying their details and entering the data in Siebel.
Attending inbound calls and solving their queries
Co-ordinating and helping the Managers regarding the work distribution

Shushrusha Nursing Home :
Asst Admin (April 2006 – October 2006)
Responsibilities Include  :
Hospital Administration :
Customer care responsibilities getting admission and Discharge of the patients
Coordinating with the Consultants and arranging in required time
Sending pre authorization request to concerned TPA’s and getting approvals
Sending bills to different Companies for cash payment
Interview and screening employees
Raising invoices and ensuring timely payments from the clients

Achievement and training attended :
Call Center Managing and Motivating your staff
ANSIC Programming flow control
ANSIC Programming Introducing C
Six Sigma and the Corporate Enterprise

Telephone Skills  : effectively Managing Inbound and Out bound calls
Problems solving skills
Innovation in the work place
Corporate Etiquette
Interpersonal Skills
Yellow belt project Completed and confirmed

Languages  :
Written  : English, Kannada, Hindi, and Telugu.
Oral  : English, Kannada, Hindi, Tamil, Telugu, Malayalam.

Declaration :
I hereby confirm that the information furnished above is correct to the best of my knowledge.

Date  :
Place  :

Notes

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