Career Objective :
To work in a challenging environment that promises growth as well as opportunity to learn more. To shoulder responsibilities effectively and contribute towards the growth of the organization with the skills I possess and have developed.Educational Qualification :Post Graduation : PG Diploma in Translation and office managementDuration : 1 yearInsitute : Mysore Hindi Prachar ParishadBoard : KSEEB Board.Degree : Bachelor of Business AdministrationDuration : 3 yearsUniversity : Pondicherry University.Technical Skills :Operating systems : Windows 98/2000/XPSoftware Packages : MS Office (Excel, Word & Power point)Browsers : Internet Explorer.Personality Skills :
Excellent Inter-Personal and Communication skills
Willingness to Learn
Sincere, Hardworking and Dynamic
Ability to work independently
Manage ChangeEMPLOYMENT HISTORY :
IGATE PATNI Global solutions (18th Aug – till date)
Sr. AssociateRTBA Process (Quality Checking)
ProcessTraining to the new recruiters
Approving Pending Review Queues.
Finding the errors committed by the Associates
Preparing Incentive data of the Associates
Handling customer calls if required
Acting as a TL backIBM BTO :
CRM Executive – Human Resources (Dec 13th 2006 to 15thAug 2008)Non-Voice Sponsored links :
Merging the date in the Siebel soft ware
Processing the end user records
Maintaining the quality in the work
Taking the initiatives to help the process related queries and solving them
Training the new joiners regarding different line of businessVoice :
Calling the Customer and verifying their details and entering the data in Siebel.
Attending inbound calls and solving their queries
Co-ordinating and helping the Managers regarding the work distributionShushrusha Nursing Home :
Asst Admin (April 2006 – October 2006)Responsibilities Include :Hospital Administration :
Customer care responsibilities getting admission and Discharge of the patients
Coordinating with the Consultants and arranging in required time
Sending pre authorization request to concerned TPA’s and getting approvals
Sending bills to different Companies for cash payment
Interview and screening employees
Raising invoices and ensuring timely payments from the clientsAchievement and training attended :
Call Center Managing and Motivating your staff
ANSIC Programming flow control
ANSIC Programming Introducing C
Six Sigma and the Corporate Enterprise
Telephone Skills : effectively Managing Inbound and Out bound calls
Problems solving skills
Innovation in the work place
Yellow belt project Completed and confirmedLanguages :Written : English, Kannada, Hindi, and Telugu.Oral : English, Kannada, Hindi, Tamil, Telugu, Malayalam.Declaration :
I hereby confirm that the information furnished above is correct to the best of my knowledge.Date :Place :
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