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Back Office Executive Resume Sample, Experience : 7 years

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Name of the Candidate:[Private]
Name of the Post Applied:Back Office Executive
Job related skills / software:Generating Online Reports like Agent interaction, failed login & Exception on daily basis, Updation of Frontpage & System downtime, Preparation of top boss report & circulate it to different depts.
Category:BPO Call Center, Back Office
Sub Category:BPO / Back Office / Call Center Executive
Years of Experience:7 years
Gender:Not Specified
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Accounts
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Objectives :
To pursue a long term career in an organization where I can learn and add value to both my technical and managerial skill to attain the greatest possible heights, while contributing my best towards the growth of the organization with hard working skills, my never give up & positive attitude.

Strength :
Time management, sense of responsibility & handling office difficulties with efficiency.

Work Experience :
Presently working with The Shamrao Vithal Cooperative Bank Ltd. as a ‘Temporary Clerk’ since 30th March 2012.

Previous Assignment  :
Organization  : Vodafone Essar Ltd.
Designation  : Back Office Executive
Tenure  : September 10 to March 11.
Profile  :
Generating Online Reports like Agent interaction, failed login & Exception on daily basis.
Updation of Frontpage & System downtime.
Preparation of top boss report & circulate it to different depts.
System Exception error count to be captured & logged a ticket numbers in remedy.
Bulk ID Creation reverts from CRM Tracker mails.
Reverts to my Vodafone related mails in CRM Tracker.
Reverts to caller tune mails & Blackberry activation mails.
Scheduled downtime mails & its sms to be sent everyday.
Coordination with IT department for process & system related queries.

Pervious Assignment  :
Organization  : ICICI Lombard General Insurance Co.

Designation  : Central Operation Executive
Tenure  : December 07 to May10.
Profile  :
Policy Issuance for Home Safe+
Coordination with Cancellation & Endorsement team.
Resolving queries/ Complaints raised by the customers, IRDA/ Consumer court for customer support & Legal Team.
Coordination with ICICI Lombard LocationsBOPS & Sales for Incomplete cases Resolutions.
Coordination with Logistic department for dispatch of policies & Excess Refund Cheques.
Coordinating with Accounts Department for issuance of Excess Refund Cheques.
Coordination with IT department for solving queries related To process & technical support.
Handling Excess premium cheques dispatch & updation
Solving queries raised by Seniors/Managers.Replying to higher Authority mails.
Mentoring new Staff.

Achievements  :
Core team member of one of the high ticket premium product in Central Operation.

Educational Qualification :
Degree Subjects School / College/ Board/ University Year of Passing Class
BCOM Accounts Ismail Yusuf College 2007 Second
HSC commerce Ismail Yusuf College 2004 Second
SSC General Shree Samarth High School 2002 First

Computer Knowledge :
Proficiency in MS Office, Multimedia and Internet.

Declaration :
I hereby confirm that the information furnished above is correct to the best of my knowledge.

Date  :
Place  :


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