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Customer Service Executive Resume Sample, Experience : 4 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Customer Service Executive
Job related skills / software:Responsible to handle the customers at front desk queries, Maintaining the ULIP transaction & tracking the same in Excel Format , BRS , EOD, Generating New business.
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:4 years
State:Maharashtra
Gender:Female
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.M.S. / BMS : Bachelor of Management Studies
Major / Specialization:Management
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :

    

OBJECTIVE :
To find a challenging position to meet my competencies, capabilities, skills, education and experience and to contribute significantly to the growth of the organization. To be a valuable asset to the company and enhance my skills whenever presented with an opportunity.

EDUCATION QUALIFICATION :
Sr no. QUALIFICATION YEAR OF COMPLETION PERCENTAGE
1 TYBMS 20102011 71.75%
2 HSC 20072008 74 %
3 SSC 20052006 66.80%

INTERNSHIP EXPERIENCE :
Company Name  : CONNEXIONS – A Career Guidance & Development Centre.
Designation  : Management Trainee
Period  : 1st April‘09 – 31st April‘09
Job Description :
Worked as a back office executive handling candidates profile
Mass Emailing various job openings to candidates
Uploading candidate details in the companys MIS System
Maintaining Daily Track Reports in Excel Format

Company Name  : ASAPP MEDIA PVT LTD
Designation  : Sales Executive Magazine Subscription
Period  : 11th April’11 10th June‘11
Job Description :
Responsible to brief and increase the subscription of 2 magazines namely  :
1) Construction World Interiors & 2) Power Today.
Responsible to brief and increase t
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he subscription of the Directory –Scope Directory
Attended Roof India Exhibition May’11, to increase awareness and sale of the magazines
Attended H20 Conference April’20, to increase awareness and sale of the magazines
Maintaining Daily Track Reports in Excel Format

PROFESSIONAL EXPERIENCE :
Company Name  : ICICI PRUDENTIAL LIFE INSURANCE.
Designation  : Customer Service Executive – Branch Operations.
Period  : 26th November 2011 to 30th June 2012
Job Description :
Responsible to handle the customers at front desk – queries.
Maitaining the ULIP transaction & tracking the same in Excel Format , BRS , EOD .
Generating New business ( S2S , S2T etc )
Created awareness among customers about inflation during inflation campaign in the month of March .
Receipting of cheques & cash .

Keys of success :
Ethics , Leadership , Teamwork ,Training , Recognition , Communication , Continuous improvement.

TECHNICAL Know How :
Proficient in MS Office (Word, PowerPoint & Excel).
Internet Applications.

EXTRA CURRICULAR :
Member of NSS in Junior college.
Active Volunteer for the Intra Collegiate Annual Festival – Rapport 2009/2008.
Active participant in Sports like Badminton.
Active participant in School Dance Competition.

DATE  :
PLACE  :

Notes

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