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Service Engineer Resume Sample, Experience : 13 years

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Name of the Candidate:[Private]
Name of the Post Applied:Service Engineer
Job related skills / software:To establish self sufficient service network in the field according to the business need and implement Service Process & standards with monitoring tools, To develop the Product performance monitoring skills of service team & to use Service redemption as tool to maximize the CSI scores.
Category:Site / Construction
Sub Category:Service Engineer
Years of Experience:13 years
State:Punjab
Gender:Male
Salary Expected per Month(Rs):40,000 to 50,000
Highest Qualification attained:Diploma
Major / Specialization:Mechanical
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

DALJIT SINGH :
S/O MR. GURBHAJ SINGH
WARD NO-8 NEAR
GURUNANAK RICE MILL
DASUA, DIST-HISHIARPUR
PUNJAB PIN CODE-144205
08477999965 (M), 09041492274 (R)
daljit72 AT rediffmail.com, singh.daljit72 AT gmail.com

PROFILE  :
I am an experienced embedded automobile experienced Engg. With keen interest in I.C.Engine and strong methodical troubleshooting skills. I am also interested in learning the latest developments in the field of engine. My aim is to work in such a company where, i can learn fast and give best of my technical knowledge.

PROFESSIONAL STATUS  :
I.T.L. is an ISO-9001-2000 & ISO-14001 certified tractor manufacturing company with an annual turnover of 1200 crores. Company has strength of 1500 employees with a capacity 150 tractor per day .ICML (ITL sister concern) had launched its M.U.V (Rhino) in Feb2006 from, its newly constructed plant at AMB (Himachal Pradesh) ITL is the business of manufacturing 3 wheeler also. ITL has recently signed a joint venture with MIS Yanmar Group of Japan for making Japanese tractor in India.

Posting  : Karnal, Haryana (Regional Office – Chandigarh)
Designation  : Engineer Service
Division  : Field Service
Working Experience  : 12 Years

WORKING EXPERIENCE  :
MAWANA SUGARS LIMITED,NANGLAMAL(MEERUT) UP  :
DESIGNATION -Sr Engineer
Work period - May 2013 onwards
Job profile-
1-Responsible to maintain all machines,genset,pumpset and equipments.
2-Planning of daily target achievment
3-Responsible for production targets.
4-Maintain the costing of daily maintenance.
5-Responsible for new machines instalation and their training to technician,fitters.electricians.

2-INTERNATIONAL TRACTORS LTD, HOSHIARPUR (PUNJAB)  :
DESIGNATION -- Service engineer
WORKING PERIOD – AUGUST 2007 TO APRIL 2013
JOB PROFILE  :(1)Responsible for AFTER SALES activities of the North Haryana.
(2)Provide technical support & guidance to dealer service staff and technical staff.
(3)Ensure availability of spare parts at dealership.
(4)Ensure availability of special service tools (SST) & their proper usage.
(5)Attend tractor complaints and failure analysis and convey the product complaints report to company.
(6)Participate with CFT team for analysis of failure.
(7)Monitoring performance of product improvements and obtain feedback from both Dealer and Customer
(8)Handle warranty claims.
(9)Make sure of proper fitment of retro fitment parts into the customer vehicles.
(10)Coordinating with Plant for any aggregates related issues.
(11)Arranging periodic training to dealer technicians.
(12)Conducting free service campaigns.
(13)Ensure Dealer workshops are maintained as per Company norms incl availability of workshop equipment, Tools incl Special Tools, company-trained manpower, workshop colour coding, uniform of service staff etc.
(14)Tracking and monitoring records of free & paid services, retro fitment and product failure
(15)Stock Depot Audit.
(16)Ensure Proper Settlement of Service rieumbursement, goodwill and reconsideration claim.

INDOFARM EQUIPMENT LIMITED, BADDI  :
DESIGNATION -- Service engineer
WORKING PERIOD – Sep.2006-August.2007
JOB PROFILE  :
1. To establish self sufficient service network in the field according to the business need and implement Service Process & standards with monitoring tools.
2. To develop the Product performance monitoring skills of service team & to use Service redemption as tool to maximize the CSI scores.
3. To do the leadership of service team.
4. Review of customer complaint resolution by dealer, spares planning and inventory to reduce downtime of vehicle, customer meeting and training at dealership, dealership manpower training, and free service camp arrangement.
5. To arrange the driver training prog.on fuel efficiency and monitoring the major field complaints on new products.
6. Responsible for after sales activities, generating sales for product and spares, continues follow -up with customers, agents and dealers. Ensure timely supply of spares as per customer requirement, regular updating to immediate changes on competitors product.

2-INTERNATIONAL TRACTORS LTD. , HOSHIARPUR  :
DESIGNATION -- Service engineer TIME PERIOD -- Dec.2000 – Sept 2006
JOB PROFILE  :
Leading the service team of assigned state.
Upgradation of Dealership Service infrastructure.
Customer Care & Complaint Handling.
Ensure timely availability of spare parts.
Implementation of new projects and initiatives.

4.KIRLOSKAR ENGINE LTD,KHARKI,PUNE  :
Designation - Jr.Engineer Time period - Sept.1996 – Aug.1999
JOB PROFILE  :
To handle all workshop floor activity independently as an in charge.
To handle the trouble shootings of engines returned from field.
To investigate the cause of failure and their solutions for corrective implementation.Dismantling and rebuilding of an engine.
Testing of the engine on Dynamometer bed (SAJ)
To conduct the field trials for the satisfaction of customers, if needed.
To advice the customers regarding parameters of better out put of tractor .with less fuel consumption.
To handle the disputed cases in field like engine oil consumption, excess fuel consumption, overheating and low pulling power etc.
To give the proper feed back regarding field problem to engine R & D Chief.
TO ATTEND CRITICAL COMPLAINT AND GIVE THE OBSERVATION / FEED BACK TO PLANT FOR FURTHER IMPROVEMENT IN PRODUCT
EDUCATE / TRAINED THE DEALER AND HIS TECHNICAL MANPOWER ABOUT COMPANY SYSTEM( PDI , INSTALLATION , FREE SERVICE & WARRANTY TERMS) & NEW IMPROVEMENT / MODIFICATION IN PRODUCT
TRAINED THE DEALER'S MECHANIC IN TERMS OF COMPLAINT HANDLING AND HOW TO SATISFY OUR OLD CUSTOMER AND GET BENEFIT IN TRACTOR SALES
FREQUENT FIELD VISIT TO CONTACT OLD CUSTOMER AND MONITOR FIELD BEHAVIOR OF OUR PRODUCT ON VARIOUS APPLICATION
ORGANIZING FREE SERVICE CAMP TO MAKE GOOD / POSITIVE RELATION IN BETWEEN COMPANY AND OUR OLD CUSTOMER AND TO BOOST THE GENUINE SPARE PARTS SALE OF THE COMPANY
MONITOR DEALER WORKING IN RESPECT OF WEATHER DEALER PASSING OR NOT THE FACILITY WHICH IS GIVEN BY COMPANY TO CUSTOMER ( COMPLIMENTARY FILTER, WARRANTY & FREE SERVICE )
ORGANIZING LOCAL MECHANIC MEET TO IMPROVE PRODUCT AWARENESS AS WELL AS TO CLUB THE LOCAL MECHANIC WITH COMPANY
APPOINTMENT OF MECHANIC AT NEW AS WELL AS OLD DEALER SHIP AND MAKE ARRANGEMENT OF PLAT TRAINING FOR THEM AS AND WHEN REQUIRED
MONITOR COMPANY GENUINE SPARE PARTS STOCK AT DEALER POINT ( MINIMUM STOCK AS WELL AS GENUINE STOCK )
TRAINED THE DEALER AT DEALER POINT & ALSO WHEN A CRITICAL COMPLAINT ARRIVED IN OUR PRODUCT AT DEALER POINT
HELP AND EDUCATE THE DEALER FOR ATTENDING OE ( MICO,TYRE COMPANY & BATTER COMPANY) COMPLAINTS AND DEVELOP RELATION WITH OE REPRESENTATIVE TO HELP THE DEALER AT MAX EXTANT
ORGANIZING FIELD DEMO & PUBLICITY CAM PAINING TO HELP THE DEALER TO GET MAX ENQUIRY FROM FIELD FROM WHICH THEY CAN CHOOSE BETTER ONE FOR OURTRACTOR

Professional Qualification  :
Diploma in Mechanical engineering from EIILM University Sikkim.
One year instructor course in Mechanic motor vehicle trade (Automobiles) from NCTVT New Delhi securing marks 82%
National apprenticeship certificate in Mechanic Motor Vehicle from NCVT securing marks 71 %.
Two years certificate course in mechanic motor vehicle trade from NCVT securing marks 73 %

Educational Qualification  :
10+2 from Punjab school education board Mohali securing marks 56 %
Matric from Punjab school education board Mohali securing marks 68 %

Personal Strength  :-
(1)Able to achieve the target.
(2)Good Communication Skills.
(3) Positive approach to problem Solving & Decision.
(4)Planning and effecting predictive & preventive maintenance schedules of various equipment’s of Production.

Computer knowledge  :
MS OFFICE and TALLY with internet.

Personal Information  :
Language known  : English, Hindi, Punjabi .
Passport  : Yes
Present Cost to Company  :
INR 43500 Rs.
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/Month5.22 Lac/annum
Expected Cost to Company  : INR 48500 Rs. /Month
Location Preference  : Any where in North India.
Notice Period  : 30 days

PERSONAL DETAILS  :
Date of Birth  : 07 Dec.1972
Father’s Name  : Shri. Gurbhaj Singh
Marital Status  : Married
Sex  : Male
Blood Group  : B+

DECLARATION  :
I hereby declare that all the information given above is true to the best of my knowledge.

Place  :Daljit Singh
Date  :

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