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Desktop Engineer Resume Sample, Experience : 3 years

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Name of the Candidate:[Private]
Name of the Post Applied:Desktop Engineer
Job related skills / software:Asset Staging, Asset Issuance & Asset Return update in Portal, Outlook MAPI client configuration & troubleshooting, Desktop Support & Trouble shooting
Category:IT / Computer
Sub Category:Desktop Support Engineer
Years of Experience:3 years
State:Andhra Pradesh
Salary Expected per Month(Rs):25,000 to 30000
Highest Qualification attained:B.Tech. : Bachelor of Technology
Major / Specialization:Information Technology
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Ramu Kamma
Email :ramukamma42.rk AT gmail.com

Career Objective :
To pursue a highly challenging career where, I can contribute constructively to the organization goals utilizing and enhancing my technical expertise and behavioral skills. I am also open to training, capable of developing new skills and eager to branch out into other areas where I would be equally effective.

Profile :
Over 3.5 year experience as IT - Engineer.

Academic profile :
** 2010-14 B.Tech (I.T) QIS College Of Engineering & Technology, Ongole. Jawaharlal Nehru Technological University Kakinada.
** 2008-10 Intermediate Sir Chaitanya junior college, Ongole. Board of Intermediate
** 2007-08 S.S.C. Prakasam un Aided High School, Addanki. Board of SSC

Technical Skills :
Operating Systems  : WIN- XP/ 2000/ 2003, win-7, Linux and win-8.
Skill Sets  : CCNA, MCSE, MS Office.

Professional Experience :
** TCS IT support August 2015To August 201 Aforeserve
** IT Support Oct 2016 to Till now
** Working in Reliance-JIO project as L1- Engineer on the behalf of Aforeserve from Oct-2016 to Present.

Roles & Responsibility:
** Handling 300+ users spread across 4 offices & 2 Warehouses.
** Asset Management—Asset Staging, Asset Issuance & Asset Return update in Portal.
** Outlook MAPI client configuration & troubleshooting.
** Desktop Support & Trouble shooting
** MPLS & Leased lines-L1 level troubleshooting.
** Incident Management with HPSM ticketing tool.
** VC Support-Support VCs with 70+ locations using Vidyo, Life size & Lync platform & Basic Troubleshooting in Video Conferencing.
** Vendor Management
** Application Support
** Information Security policy implementation
** Service Request & Attending Quickly resolution For tickets in HPSM
** Good Level knowledge in Detecting Whether Issue in Hardware or Software.
** For hardware parts make Call Log with Hardware Partners to resolve The Issue On priority.
** Technical Support is giving to Users in Remotely by VM Ware, DM Ware & TeamViewer.
** Configuring Enterprise mails in Mobiles & Support to Application Services.

Technical Skills :
** Installing and configuring of Active directory, DHCP, DNS
** hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware
** Performed user account creation, deletion, and configuration.
** Remote Server Administration and Troubleshooting
** Design & Implements physical LAN Resolve network problem and offers technical assistance to customers Help desk support.

Networking Skills :
** In-depth network architecture knowledge of the company spanning both LAN/WAN/WLAN
** Experience with TCP/IP and Ethernet and working knowledge.
** Layer 3 and Layer 4 knowledge.
** Good knowledge on IPv4, sub netting.

Windows 2003 & 2008 Server Skills :
** Installing and configuring Windows 2003, 2008 & 2012 Server.
** Good knowledge in AD.
** Installation of required software on systems and desktops.
** Create users and Groups In active directory permitting access and restriction to them depending on their category.
** Good knowledge in DNS, DHCP, FTP.
** Troubleshoot Operating system related problems.
** Installation network printers and software patches, Antivirus (Symantec).
** Responsible for Data Backup and system security.
** Configuration the VPN and mails in MS Outlook.

Personal details :
Name  : Ramu.Kamma
Father’s Name  : Pullaiah.Kamma
Gender  : Male.

O. B 
: 20 Aug 1993.
Languages Known  : English, Hindi, and Telugu.

Declaration :
I hereby declare that the above submitted information is true to the best of my knowledge.

Place :
Date :


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