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BPO Call Center, Back Office >> BPO Team Lead 
Team Lead Resume Sample, Experience : 7 years

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Name of the Candidate:[Private]
Name of the Post Applied:Team Lead
Job related skills / software:Tracking task handling of the employees and identified the areas that need to be improved, Coordination with IT department for process & system related queries, Making Daily reports and Consolidated Monthly reports as per the Manager’s requirement
Category:BPO Call Center, Back Office
Sub Category:BPO Team Lead
Years of Experience:7 years
State:Haryana
Gender:Male
Salary Expected per Month(Rs):25,000 to 30000
Highest Qualification attained:M.B.A. / MBA : Master of Business Administration
Major / Specialization:Finance
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

RZ T-118 Shukkar Bazar, Sanjeev Sharma
Uttam Nagar, M.No  :+919811252725
New Delhi– 110059.
sanjeevksharma2909 AT gmail.com

Objective  :
I intend to work in a challenging atmosphere where I get opportunity to learn and develop my skills and make best use of it for the growth of organization and establishing myself.

Summary  :
Experienced in providing the best possible customer service and immunity to working in stressful environment

Skills  :
Ensures timeliness, accuracy and coverage of productivity and drives to improve the same on a continuous basis.
Serves as escalation point for complex data-related queries and production and technical issues.
Responsible for maintenance of production level and qualitative standard with best timeliness

Experience  :
Customer Service Senior Representative, IBM Global Process Services  : 2006-Present
Possess excellent knowledge on U.S. Health Care Insurance
Keen to support team at their arising needs
Handling complex customer queries and complaints
Provide support for mentoring program for new employees
Always focused in maintaining minimum inventory
Assigning tasks in the team that need to be finished on priority
Reviewing reports updated by assistant managers and preparing feedbacks
Tracking task handling of the employees and identified the areas that need to be improved
Coordination with IT department for process & system related queries.
Making Daily reports and Consolidated Monthly reports as per the Manager’s requirement.

Educational Qualifications  :
M.B.A.
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(Part Time) from Sikkim Manipal University in 2010.
M.Com. from Kurukshetra University through correspondence 2006.
B, Com. (Hons.) from Khalsa College, New Delhi in 2004.
10+2 from. CBSE, Delhi in 2001.
10th from. CBSE, Delhi in 1999.

Skill Sets  :
Operating Systems  :Windows 2000 Server and Professional.
Programming Languages  :C++, HTML, and SQL, VB 6.0
MS-Office Applications  :MS-Excel, MS-Word and MS-PowerPoint, MS-Access.

Strengths  :
Excellent problem solving and Analytical skills Zeal to learn.

Development Trainings  :
Seven Habits, Fish, Coaching & Feed Back

Personal Details  :
Father’s Name  : Mr. RamKumar Sharma
Date of Birth  : 5th-Jan-1982
Passport No  :G 0667235
Nationality  : Indian
Marital Status  : Married
Language  : English, Hindi, Punjabi
Hobbies  : Listen to soft Music and playing cricket.

Date  :
(Sanjeev Sharma)

Notes

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