RZ T-118 Shukkar Bazar, Sanjeev SharmaUttam Nagar, M.No :+919811252725
New Delhi– 110059.
sanjeevksharma2909 AT gmail.comObjective :
I intend to work in a challenging atmosphere where I get opportunity to learn and develop my skills and make best use of it for the growth of organization and establishing myself.Summary :
Experienced in providing the best possible customer service and immunity to working in stressful environmentSkills :
Ensures timeliness, accuracy and coverage of productivity and drives to improve the same on a continuous basis.
Serves as escalation point for complex data-related queries and production and technical issues.
Responsible for maintenance of production level and qualitative standard with best timelinessExperience :
Customer Service Senior Representative, IBM Global Process Services : 2006-Present
Possess excellent knowledge on U.S. Health Care Insurance
Keen to support team at their arising needs
Handling complex customer queries and complaints
Provide support for mentoring program for new employees
Always focused in maintaining minimum inventory
Assigning tasks in the team that need to be finished on priority
Reviewing reports updated by assistant managers and preparing feedbacks
Tracking task handling of the employees and identified the areas that need to be improved
Coordination with IT department for process & system related queries.
Making Daily reports and Consolidated Monthly reports as per the Manager’s requirement.Educational Qualifications :
M.B.A. Sponsored links :
(Part Time) from Sikkim Manipal University in 2010.
M.Com. from Kurukshetra University through correspondence 2006.
B, Com. (Hons.) from Khalsa College, New Delhi in 2004.
10+2 from. CBSE, Delhi in 2001.
10th from. CBSE, Delhi in 1999.Skill Sets :Operating Systems :Windows 2000 Server and Professional.Programming Languages :C++, HTML, and SQL, VB 6.0MS-Office Applications :MS-Excel, MS-Word and MS-PowerPoint, MS-Access.Strengths :
Excellent problem solving and Analytical skills Zeal to learn.Development Trainings :
Seven Habits, Fish, Coaching & Feed BackPersonal Details :Father’s Name : Mr. RamKumar SharmaDate of Birth : 5th-Jan-1982Passport No :G 0667235Nationality : IndianMarital Status : MarriedLanguage : English, Hindi, PunjabiHobbies : Listen to soft Music and playing cricket.Date :
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