DEEPANSH PANDEY
Email : - deepanshit7 AT gmail.com, deepanshit1991 AT gmail.com,
CAREER OBJECTIVES : -
To work with a progressive organization where my technical and interpersonal skills can contribute to the growth and success of the company while providing me career challenges and opportunities to accumulate knowledge.
WORK EXPERIENCE : -
Currently Working In eConcept system Pvt. Ltd. From January 2013 to till date.
Location : - Delhi
PROJECT : -
** Worked as an IT Support professional. In “Speakingtiger Publishing Pvt. Ltd.” on role of eConcept system Pvt. Ltd. From 2017 April to till date.
** Worked as an IT Support professional. In “The Vaish Co-operative adarsh bank” on role of eConcept system Pvt. Ltd. From 2016 April to 2017 March.
** Worked as an IT Support professional. In “Khadi Gramodyog (Govt)”on role of eConcept system Pvt. Ltd. From 2015 April to 2016 March.
TECHNICAL SUPPORT SKILLS:
** Day to day tasks for an IT support involve answering user queries over phone or email.
** Troubleshooting Network connectivity in a LAN/WAN environment.
** Installing, configuring and troubleshooting of Windows clients like Windows 7, Windows 8 & 8.1 and Windows 10, server 2008 enterprise, window server 2012 & 2016 standard and datacenter,
** Install, configure & maintain network services, equipment and devices.
** Maintain Networks devices
** Configure Networks Device Router, Switch and Firewall, Wireless etc.
** OSI and TCP/IP models, TCP and UDP protocols
** Implement new Network with new customers.
** DNS & DHCP Operations.
** Configure, verify, and troubleshoot IPv4 addressing and subnetting.
** Configuration and troubleshooting of VLANs.
** Configuration STP protocol.
** Configuring Routing Protocols such as STATIC ROUTING, OSPF and EIGRP.
** Good understanding of Design Routing & Switching setup for client.
** Handling incident, change and problem management tickets of Multi-client environment.
** Configuring different types of ports & adding description to them.
** Logging complaints of leased line customers and troubleshoot them with the coordination of NOC Team.
** Creating and maintaining network documents such as Network Diagram and Technical solutions.
** Printer Installation and Troubleshooting of both local and network printers.
** Hands-on experience in MS-Outlook configuration & Troubleshooting.
** Malware/Computer virus remediation by Antivirus installation and patch updates implementation.
** Taking care of IT related queries, working with SIRT and resolving the same relevant to the area of concern.
** Providing End user support in order to facilitate operational flow.
** Supporting for HP, DELL and Lenovo laptops for Both Hardware and software process.
** Adding clients to Domain and resolving related issues.
** Installing, configuring and troubleshooting of server and data backups.
** Having good knowledge in apple notebook, iPad, Tab.
** Internet & LAN configuration, troubleshooting.
WORKING EXPERIENCE:
** Desktop & Laptop installation & configuration.
** Troubleshooting & first level for network.
** MS outlook configuration, Outlook backup & restore and troubleshooting.
** Manage ADDS.
** Manage office 365 accounts.
** Manage Domain environment.
** Manage FTP server.
** Manage shared folder and devices through permission.
** Mail Clients configuration backup & Troubleshooting.
** Data Backup of all users and server.
** Local and Network Printer configuration, troubleshooting.
** Software troubleshooting update and patch installation.
** Manage Seqrite Endpoint Security.
** Issue H/W, S/W and accessories to users.
** Data Cards configuration and troubleshooting.
** Received call on telephone or OS Ticket tool software.
** Involved in maintaining and resolving tickets as per the SLA.
ACADEMIC QUALIFICATION :-
** B.S.C.IT from MakhanLalUniversity in the session 2008-2011.
** 12th passed from M.P.
Board in the year 2008.
** 10th passed from M.P. Board in the year 2006.
PROFESSIONAL QUALIFICATION :-
** Diploma in Computer Hardware & Networking (JCHNE) from Jetking New Delhi.
** CCNA (Disco Certified Network Associates) (currently studying)
HOBBIES & INTERESTS : -
** Reading Books.
** Playing Cricket.
** Net Surfing & listening Songs.
ABOUT ME :-
Father’s Name : Mr. Devmani Pandey
Date of Birth : 17/08/1991
Nationality : Indian
Religion : Hindu
Language Known : English & Hindi
All the information provided is true up to my knowledge
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