Seeking assignments as a Process Analyst/Specialist with a growth oriented organization of repute.EXECUTIVE SUMMARY :
An ISO trained employee with over more than four years of work experience in an Insurance Operations served across different teams (New Business, Servicing and Claim processing).
Was designated at Capita India Pvt Ltd as Senior Executive Insurance.
Manage an extensive daily workload with responsibility for Claims, Process improvements and information management among others.
Proven ability to streamline processes
Effective communicator with problem solving skills and Analytical Skills.CAREER HIGHLIGHTS :Since March 2007 AXA Business Services Pvt Ltd, Operational Specialist :
Served as an integral part of the Operational team which work across different department in the processes of Money-in (Policy set-up), Servicing and Claim processing (Death Claims).
Key role in simplified the process with MS Office skills resulting in reduction of TAT of few sub process.
Resolve issues related to process at given TAT.
Active participation in processing issues related to Anti Money Laundering and Data protection.
Maintaining a high quality standards for all the customers in AXA.Since September 2009 Capita India Pvt Ltd, Senior Executive Insurance :
Moved to Capita India Pvt Ltd from Sponsored links :
AXA Business Services Pvt Ltd based on business requirement
Currently designated as Senior Executive Insurance.
Maintained heavy workload of death claims Insurance which is considered one of the most critical processes among AXA Departments, delivering good quality with productivity and utilization to end customers.KNOWLEDGE DOMAIN :Quality Management :
Ensure a high-quality customer experience, elevating customer satisfaction, while adhering to the quality standards and work processes and thus managing cost-effective operations.Customer Relationship :
Provide and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT.
Ensuring customer satisfaction by achieving delivery & service quality norms.TECHNICAL SKILLS :Operating Systems : Windows 95/98/2000/XP, Windows NTPackages : Basic knowledge of MS-Office, MS Excel & Power PointACADEMIC CREDENTIALS :
B.SC from Ramusunasri Institute of Management and Science passed in 2006 (Bangalore University).
PUC Passed from Brighter Academy Higher Secondary School in 2003 (CBSE, Manipur).
SSLC Passed from Don Bosco High School in 2001 (BSEM, Manipur).DECLARATION :
I hereby declare that the information furnished above is true to the best of my knowledge.DATE :PLACE :
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