Commerce Graduate having more than six years of experience, currently working as Team Lead in TEOCO software private limited.Current Job Profile :
Organization -TEOCO software private limited
Address- D2/2 block EP & GP sector V salt lake Kolkata 700091
Nature of Business -ITES (Telecom)
Designation- Supervisor, Invoice analyst (Team Lead)
Period -November 2009 onwards…Responsibilities :
Solution design for issues.
Provide process support.
Client & management reporting.
Application/Platform Citrix, DFSS, Xtrak-billtrakAchievements :
High sense of responsibilities and dedication acknowledged by seniors.
Met expectation and executed quality performance.Preceding Job Profile :
Organization- Tata Consultancy Services
Address -STP II 4th floor Salt lake Sector V, Kolkata 700091
Nature of Business- ITES (Utility)
Designation -Senior Process Executive.(TL)
Period -June 2007 – November 2009Responsibilities :
Provide process support.
Handle team queries.
Training and up-skilling team members.
Application/Platform Citrix, SAP CRM, SAP ISUAchievements :
Independent Transition in UK.
Two profit earning projects sign off.
Praised for performance of added responsibilities.
Performed above Expectation.Educational Qualifications :
Education Institution Year Board/University
B.Com. (3Years) City College Of commerce 2002 Calcutta University
Higher Secondary N.K.Pauls high school 1999 WBHSE
Secondary N.K.Pauls high school 1997 WBBSEProfessional Qualifications :
Year Course Institute Grade / Marks
2002 Diploma In Professional Accounting & Computer Application. Academy Of Accounts & Taxation B / 70%
2003 Business Communication BBC and The British Institute A / 85%Computer Proficiency :
Operating Systems Windows 2000, XP, Vista
Application Software MS Word, Excel, PowerPoint, Outlook, Internet.Foregoing work Experience :
Organization- Firstsource Solutions Ltd. Sponsored links :
(formerly ICICI one source)
Address- Tehnopolis Bldg. 12th Floor, Salt lake Sector V, Kolkata.
Nature of Business- B.P.O. (Banking & Mortgage)
Designation- Senior Customer Service Associate.
Period -March 2006 – May 2007Responsibilities :
Dealing with Mortgage Banking.
Achieve daily targets.
Provide software and process support.
Handle mass queries on site and provide customer support.
Application/Platform Citrix, UFSS, CODAR,AWDAchievements :
Fulfilled daily targets.
Lateral Movement for multi skill.
Awarded for added responsibilities.
Always met expectation and performed above Expectation.
Successful deputation in Mumbai.Organization -Collabra Softwares Limited :
(A fully owned subsidiary of Vision Comptech Limited)
Address -37, Shakespeare Sarani, Kolkata-700089.
Nature of Business- ITES
Designation- Executive – Customer Care.
Period- February 2004 – March 2006Responsibilities :
Customer Care in the Smart Card Project.
Provide Technical Support mainly on two softwares designed by National Informatics Centre namely Sarathi and Vahan.
Troubleshooting of Sarathi and Vahan.
Biometric inputs in Sarathi.
Application/Platform NIC, Vahan, Sarathi, MS officeAchievements :
Successfully carried out all the responsibilities.
Chosen for DL delivery SPOC.Additional Experience :
Type Of Work Period Mode
Survey Of Govt. I.T. Infrastructure March 2003 To August 2003 Part Time
Accounts Assistant November 2002 To March 2003 Part Time.Declaration :
I hereby confirm that the information furnished above is correct to the best of my knowledge.Date : ___________Place : ___________
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