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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
BPO Team Leader Resume Sample, Experience : 8 years

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Name of the Candidate:[Private]
Name of the Post Applied:BPO Team Leader
Job related skills / software:Team management, Solution design for issues, Provide process support, Client & management reporting, Conducting meetings.
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:8 years
State:West Bengal
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Summary :
Commerce Graduate having more than six years of experience, currently working as Team Lead in TEOCO software private limited.

Current Job Profile  :
Organization -TEOCO software private limited
Address- D2/2 block EP & GP sector V salt lake Kolkata 700091
Nature of Business -ITES (Telecom)
Designation- Supervisor, Invoice analyst (Team Lead)
Period -November 2009 onwards…

Responsibilities :
Team management.
Solution design for issues.
Provide process support.
Client & management reporting.
Conducting meetings.
Application/Platform Citrix, DFSS, Xtrak-billtrak

Achievements :
High sense of responsibilities and dedication acknowledged by seniors.
Met expectation and executed quality performance.

Preceding Job Profile  :
Organization- Tata Consultancy Services
Address -STP II 4th floor Salt lake Sector V, Kolkata 700091
Nature of Business- ITES (Utility)
Designation -Senior Process Executive.(TL)
Period -June 2007 – November 2009

Responsibilities :
Team management.
Client reporting.
Data consolidation.
Quality Analysis.
Provide process support.
Handle team queries.
Training and up-skilling team members.
Application/Platform Citrix, SAP CRM, SAP ISU

Achievements  :
Independent Transition in UK.
Two profit earning projects sign off.
Multi tasking.
Praised for performance of added responsibilities.
Performed above Expectation.

Educational Qualifications  :
Education Institution Year Board/University
B.Com. (3Years) City College Of commerce 2002 Calcutta University
Higher Secondary N.K.Pauls high school 1999 WBHSE
Secondary N.K.Pauls high school 1997 WBBSE

Professional Qualifications  :
Year Course Institute Grade / Marks
2002 Diploma In Professional Accounting & Computer Application. Academy Of Accounts & Taxation B / 70%
2003 Business Communication BBC and The British Institute A / 85%

Computer Proficiency  :
Operating Systems Windows 2000, XP, Vista
Application Software MS Word, Excel, PowerPoint, Outlook, Internet.

Foregoing work Experience  :
Organization- Firstsource Solutions Ltd.

(formerly ICICI one source)
Address- Tehnopolis Bldg. 12th Floor, Salt lake Sector V, Kolkata.
Nature of Business- B.P.O. (Banking & Mortgage)
Designation- Senior Customer Service Associate.
Period -March 2006 – May 2007

Responsibilities :
Dealing with Mortgage Banking.
Achieve daily targets.
Provide software and process support.
Handle mass queries on site and provide customer support.
Application/Platform Citrix, UFSS, CODAR,AWD

Achievements :
Fulfilled daily targets.
Lateral Movement for multi skill.
Awarded for added responsibilities.
Always met expectation and performed above Expectation.
Successful deputation in Mumbai.

Organization -Collabra Softwares Limited :
(A fully owned subsidiary of Vision Comptech Limited)
Address -37, Shakespeare Sarani, Kolkata-700089.
Nature of Business- ITES
Designation- Executive – Customer Care.
Period- February 2004 – March 2006

Responsibilities :
Customer Care in the Smart Card Project.
Provide Technical Support mainly on two softwares designed by National Informatics Centre namely Sarathi and Vahan.
Troubleshooting of Sarathi and Vahan.
Biometric inputs in Sarathi.
Application/Platform NIC, Vahan, Sarathi, MS office

Achievements :
Successfully carried out all the responsibilities.
Chosen for DL delivery SPOC.

Additional Experience  :
Type Of Work Period Mode
Survey Of Govt. I.T. Infrastructure March 2003 To August 2003 Part Time
Accounts Assistant November 2002 To March 2003 Part Time.

Declaration :
I hereby confirm that the information furnished above is correct to the best of my knowledge.

Date  : ___________
Place  : ___________


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