RAMESH BASHYAM :Mail id : rameshbashyam AT yahoo.com / rameshbashyam AT gmail.comContact : 9600136812 / 24950365
Experienced Professional in Client Services / Customer Relationship ManagementSynopsis :
Service Professional with nearly 19 years of extensive experience in Client Service, Service Delivery Management, Project Management and Team Management
Comfortable and confident in managing and leading teams for running successful service delivery and process operations and experience of implementing procedures, service standards for business excellence
Demonstrated excellence in steering consulting assignments like interacting with clients, managing client challenges, providing client solutions and managing large organizational changes.
Solution oriented specialist with notable success directing a broad range of cost saving initiatives while participating in planning, analysis and implementation of tools and metrics improving customer satisfaction levels.Core Competencies :
Client Servicing – Corporate, Institutional and Individual customers
Spearheading the operations progress to meet the committed timelines on regular basis
Improving the profitability of the projects through resource optimization and other best practices
Developing, implementing and providing all kind of support for business application software for clients
Preparing and sharing periodic reports on progress of projects
Defining escalation / response / resolution time for reported problems on the basis of criticality; resolving support / operational issues.
Market Research / Survey Group Discussion / Dyads / Triads / Product testing / Focus Group.Sales / Accounts Management :
Leading sales and service teams to achieve profitability and customer satisfaction
Interacting and proactively understanding customer's requirements for translating it into business operations to achieve the revenue target.
Understanding and coordinating client’s needs / enhancements.
Identifying the customers’ needs and consulting with the technical team to provide solutions as per the delivery schedules.Career Summary :
Period Designation Company
May 2012 – till date Jul 2011 – May 2012 Nov 2010 – Jun 2011 Jun 2009 – Nov 2010 Aug 2008 – Apr 2009 Mar 2007 – Aug 2008 Apr 1997 – Feb 2007 Dec 1994 – Mar 1997
Manager, Customer Care Client Services Manager Service Delivery Manager (Americas) Senior Executive (Marketing and Planning) Project Controller IT BU Incharge Field Officer Secretary, Project Director
Viveks Ltd Aksha Software Temenos India Pvt. Sponsored links :
Ltd. Mindscape Solutions Pvt Ltd IMRB International TUV SUD South Asia AC Nielsen ORG MARG APAC Project, VHSAcademics :
MBA (Marketing), ICFAI University
MHRM, Annamalai University
B.Sc. Maths, AM Jain College (University of Madras)Other Certification / Training :
Project Management Professional (PMP)
Foundation Level in Neuro Linguistic Programming (NLP)Personal Details :Date of Birth : 30 Oct 1972Marital Status : MarriedAddress : 6/22 Ammani Ammal Street, Mandaveli, Chennai 600028.Date :Place :
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