Career Objective :
To be an enterprising employee with ability to perform consistently towards business goals.
Profile :
A business graduate who is seeking an entry level position. Studied Business Administration and gained good understanding of the functions of an organization and its development. An articulate and highly motivated graduate accustomed to work under pressure and using own initiative.
Achievements :
1) Got 2 stars at T.K Maxx as a sales associate.
2) In Compass Group, was rewarded for providing excellent customer service.
3) Pledging funds for people suffering from Haiti earthquake.
4) In British Red Cross (UK), helped in fund raising activity for the people of West Africa.
5) Contributed in fund raising activity for the cancer research (UK) for the children.
Work Experiences :
T.K. Maxx (TJX Companies), Cardiff, U.K. (Sep-11 to Present)
Associate Consultant
1) Resolving disputes and customer complaints.
2) Working in cash office, performing re-ticketing and tagging prices.
3) Satisfying the demands of the customers.
4) Keeping an eye on the stocks remaining and responsible for ordering stuffs.
5) Being alert to thefts and fraudulent bank notes or credit cards.
6) Accurately processing all methods of payment.
7) Identifying sales opportunities & trends & highlighting these to Manager.
Compass Group, U.K. (Feb-11 to Present) :
Supervisor
1) Maintaining records of the stuff.
2) Completing all necessary paper work at the start and end of the shift.
3) On the front line meeting, greeting and serving customers.
4) Coordinating with the members of the team.
5) Take cash from customers and process transactions accurately and efficiently.
6) Operating the till and accurately counting and reconciling the till float.
British Red Cross, Cardiff, U.K. (February-11 to July-11) :
Retail sales assistant volunteer
1) Performing stock management as well as keeping an eye on the sales.
2) Satisfying the wants and needs of the customers.
First Source Pvt.
Ltd., India (June-09 to Aug-10) :
Technical Care Executive
1) Handling of all technical complaints.
2) Keeping an eye on service delivery, with respect to, Productivity, Call handling of associates, constant feedback along with suggestion to enhance their skills.
3) Handling queries pertaining to broad band services.
4) Keeping the customers up to date with latest products and schemes launched by the company.
Career Highlights :
1) An educational visit to Getronics, Hungary.
2) An educational visit to Unicredit Bank, Hungary.
3) Prepared Business Plan on Senior Home Care Services (UK).
4) Certification of Software Training on C, C++ &.NET technology.
5) Worked in Software Company and successfully completed the LIVE Project on “HOSPITAL MANAGEMENT SYSTEM” using .NET Technology.
Academic Qualification :
University of Wales Institute, Cardiff, United Kingdom.
Masters of Business Administration (September 2010-11)
Key Module Includes : International Marketing, Management in Finance and Accounting for Decision Makers (ADM) etc.
Barkatullah University, Bhopal, India.
Bachelor of Computer Application (August 2007-2010)
Key Module Includes : Visual Basic & HTML, Entrepreneurship Development, Digital Computer Electronics and Database etc.
Key Skills :
Have the ability to listen to the customers’ needs.
Developed the ability to build and implement sophisticated plans.
Dependable and reliable in sustaining and enabling team effort to create authentic, enduring and sustainable growth.
Confident and dexterous mind, highly eloquent, confident and persuasive team-builder, able to motivate and communicate to achieve exceptional business performance.
Declaration :
I hereby confirm that the information furnished above is correct to the best of my knowledge.
Date : ___________
Place : ___________