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BPO Call Center, Back Office >> Quality Analyst 
Quality Analyst Resume Sample, Experience : 4 years

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Name of the Candidate:[Private]
Name of the Post Applied:Quality Analyst
Job related skills / software:Handle customer complaints, enquiries and feedback via e-mail, Ensure complete resolution of customer issues within a fixed time period.
Category:BPO Call Center, Back Office
Sub Category:Quality Analyst
Years of Experience:4 years
State:Uttar Pradesh
Salary Expected per Month(Rs):40,000 to 50,000
Highest Qualification attained:M.B.A. / MBA : Master of Business Administration
Major / Specialization:HR Human Resources
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Karishma Shrivastava
Email ID  : karishmashrivastava.itmu AT gmail.com
Contact  : +917898867779

Career Objective  :
A knowledgeable, committed and Master of Business Administration student with strong communication skill, collaboration and interpersonal skills with proficiency in grasping new concepts quickly and utilizing them in an effective manner. A quick learner who can accomplish tasks independently and as a member of a team.

Work Experience  :
Zomato - 2 Years, Sept, 2017 – Present, Quality Analyst  :
** Led process improvement projects that helped operations meet and exceed quality standards.
** Monitored mails and outbound calls and provided feedback to improve customer experience.
** Worked as an Mentor in Customer delight team to strengthen and maintain quality of the team.
** Conducted training that enabled staff to perform effectively.

Clovia - 1.5 Year, March, 2016 – Aug 2017, Sr. Customer Care Executive  :
** Handle customer complaints, enquiries and feedback via e-mail.
** Ensure complete resolution of customer issues within a fixed time period.
** Work with the team to ensure proper resolution of customer issues.
** Prepares product or service reports by collecting and analyzing customer information.
** Improve the o

verall end consumer experience.

Aegis – Flipkart Process - 1 Year, Feb 10,2015 – March 15,2016  :
** Onboard a seller on website.
** Checking the discrepancy of documents uploaded by sellers by verifying the documents.
** List the products on website.
** Make Seller live on websites.
** Act as a facilitator between sellers and Flipkart.

Academic Qualification  :
** MBA (Finance) Symbiosis Centre of Distance Learning 2016-2018 82%
** B.Com (Hons) ITM University, Gwalior 2012-2015 80%
** 12th ISC Board Modern Public School, Jhansi 2012 75%
** 10th ICSE Board Modern Public School, Jhansi 2010 70%

Strengths  :
** Sincerity and Punctuality.
** Self motivated and self starter with Positive attitude.
** Hard Working & Dedicated.

Personal Information  :
Date of Birth  : 20th June, 1996
Father’s name  : Mr Pramod Kumar Shrivastav
Father’s occupation  : Advocate
Nationality  : Indian
Hobbies  : Music & Travelling
Permanent address  : 157, Chaturyana, Inside Laxmi Gate, Jhansi U.P

Declaration  :
I hereby declare that the information furnished above is true to the best of my knowledge.

Date  :
Place  :


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