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Customer Support Engineer Resume Sample, Experience : 4 years

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Name of the Candidate:[Private]
Name of the Post Applied:Customer Support Engineer
Job related skills / software:Recommending repair, replacement or other corrective action, Coordinate problem resolution with engineering, customer service and other personnel to expedite repairs, Maintain records of performance reports, Offering feedback on future product development, features and functions.
Category:IT / Computer
Sub Category:IT Technical Support
Years of Experience:4 years
State:Tamil Nadu
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.E. / BE : Bachelor of Engineering
Major / Specialization:Electrical & Electronics
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


To utilize my technical and management skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing the projects.

Hbl Power Systems Ltd, From February 2010 Engineer Customer support :
Tamilnadu, India. To Present
As a field service engineer i had analyzed, reviewed and inspected to determine source of problem.
Recommending repair, replacement or other corrective action.
Coordinate problem resolution with engineering, customer service and other personnel to expedite repairs.
Maintain records of performance reports.
Offering feedback on future product development, features and functions.
Monitoring the performance of products.
Responding to customer callouts.
Record outstanding and new activities and record daily basis.
Excellent skills in communication, report writing, presentation, negotiating and influencing.
Evaluating and resolving problems.
Providing customers with regular reports and feedback on their service requests.
Developing and maintaining relationships with customers.
Making recommendations to maintenance technicians.
Skillfully handled incoming calls and responded to internal requests for information on a timely basis.

Envirotech Services (P) ltd From July 2009 Electrical Maintenance :
Tamilnadu, India.
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To January 2010
Installation, repairing and testing of HV, LV electrical equipment’s. This includes motors, breakers, MCC generator, battery, cable laying, jointing, glancing and termination.
Erection and maintenance of batteries and battery charger..
Maintenance of ac and dc motors up to 10hp.
Installation and troubleshooting of ups up to 60kva.
Testing of windings and cable using megger.
Performs routine, preventive and breakdown maintenance on all above equipment. Prepares and records all details of equipment maintenance, such as work carried out time involved etc.
Repairs and fabricates, as necessary any mechanical parts. Carried out cutting and
abovementioned jobs.

Bachelor of Engineering in Electrical & Electronics Engineering 2006 to 2009
Vins Christian College of Engineering, Nagercoil,
Anna University, Tamilnadu, India.
Diploma In Electrical &Electronics Engineering 2003 to 2006
Gomathi Ambal polytechnic college, Tirunelveli, Tamilnadu, India

I hereby declare that the above particulars are true to the best of my knowledge and belief.



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