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Desktop Support Engineer Resume Sample, Experience : 7 years

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Name of the Candidate:[Private]
Name of the Post Applied:Desktop Support Engineer
Job related skills / software:Providing support to computer systems, Installing and providing maintenance service to Clients, Repairing Hardware components of personal computers, Laptops and printers.
Category:IT / Computer2
Sub Category:Desktop Support Engineer
Years of Experience:7 years
State:Maharashtra
Gender:Male
Salary Expected per Month(Rs):25,000 to 30000
Highest Qualification attained:Diploma
Major / Specialization:Computer Science
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

CAREER OBJECTIVE  :
** To accelerate my pace towards the growth of the organization by riding on my strength and to make innovations with my skills
** To improve my knowledge, abilities, skills and thereby being successful in the job assigned to me
** To be hardworking and sincere to the organization in which I will work

IT CERTIFICATIONS  :
** In Trade (IT & ESM) Information Technology & Electronics System Management.
** Successfully certified with 70 % for (IT & ESM) Training in Aplab Ltd. for the period of one year.

ON JOB CERTIFICATIONS AND ACHIEVEMENTS  :
** First Bag Last Bag Application Certification for BHS System in Mumbai International Airport.
** High Level Control System, Low Level Control System and Electrical System Certification for SIEMENS BHS Operation and Maintenance Project.

RELEVANT SKILLS  :
Working as an IT Technician having more than 5 years of extensive experience in Servers, Hardware, Software support and troubleshooting with Office environment Servers i.e. File server, Print Server, Backup, Mail and Antivirus.

Operating System  : Windows XP/ Windows Vista/ Windows-7/ Windows 8 and 8.1. Windows 10
Hardware  : Ranges of PC’s (P4 to Pentium C2C,i7) & Modems Multimedia Kits Such as CD-ROM drive, DVD, CR-Writer, and printers.
Softwares  : Proficy iFIX (MDS) / SCADA, Tilt-tray Sorter (TTS), Dvtel CCTV Software etc., Active Directory, Antivirus etc.
Backup  : Data Recovery, Acronics and Symantec Backup Exec 2010.

PROFESSIONAL HISTORY  :
SIEMENS LIMITED INFRASTRUCTURE LOGISTICS :
Working as an IT Technician at Mumbai International Airport for the project of Baggage Handling System on payroll of Kanthwal Services from November 2013 to till date.

APLAB LIMITED :
Worked as an IT Technician In, at Thane from August 2012 to August 2013  :
** Complete knowledge of computer hardware technology.
** Skilled in installing, maintaining and supporting IT equipment and systems. (e.g. Switches, printers, CCTV, servers etc).
** Knowledge and experience in installation and maintenance of windows related software, utilities and system tools.
** Experience in passive cabling infrastructure.
** Expert in troubleshooting computer system and network.
** Ability to build custom computers and repair computer peripherals.
** Excellent diagnostic ability on all platforms.
** Strong customer service and communication skills.
** Basic knowledge of PLC, Electrical equipment and SCADA system.

Desktop Engineer | Star Link Cyber InfoTech :
August 2013 to October 2013 (3 Months)

Roles and responsibilities  :
** Providing support to computer systems.
** Installing and providing maintenance service to Clients.
** Repairing Hardware components of personal computers, Laptops and printers.
** Visiting Clients, evaluating problems, and implementing corrections.
** Providing training to Clients on handling basic hardware problems.
** Providing upgrade service to all computer platforms.
** Maintaining logs and inventory of equipment repairs.
** Installing antivirus software to strengthen IT security

TECHNOLOGY USED IN OUR PROJECT  :
** Microsoft Office Package (MS-Word, Excel) for reporting purpose.
** Acronics Backup and Restore Software (For taking server backup and restore when client require)
** AMS (Airport Management System) For Scheduling and updating Flight every day.

TECHNICAL SKILLS  :
** Sucssesfully completed Hardware and Networking Certification Course
** Sucssesfully completed Goverment Recognized MS-CIT Course with 69% Which Includes MS-Office and Windows Operating System

WORK EXPERIENCE  :
Roles and responsibilities  :
** Installation of Operating systems, Application Software and antivirus and taking care of all updates
** Configure TCP/IP and Troubleshooting Of Internet Connectivity and WI-FI
** Complete knowledge of Desktop & Laptop peripherals, troubleshooting.
** Responsible for Backup such as Outlook backup, Acronis System Backup and Symantec backup and restore as well as troubleshooting
** Monitoring the Status of CISCO Switches and Checking Health of LED Ports
** Knowledge of different types of operating systems like Widows 2012, 2008, 2000 & 2003, Windows8.1, Windows8, Windows 7, Windows Vista, Windows XP etc.
** Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
** Monitoring and Maintaining UPS status of all workstations and Network Devices Experience troubleshooting basic network, software, printing problems.
** Preparing SOP and documentation using MSWord for current Project.
** Configuring more than 120 Workstation and Scheduling task for regular activity.


Customer service experience Computer Hardware & Software (Windows & OS Installation,
** Report preparation and sending to higher management.
** Monitoring diagnostic system (MDS/SCADA) and departure allocation (DA).
** Troubleshooting Printer related Issues and giving quick resolution
** Monitoring and Troubleshooting all Workstation in Domain
** Troubleshooting BHS Application related issues.
** Monitoring Event Viewer of all servers and workstations for any errors
** Monitoring the status of Antivirus, AV Updates, if any restarts required

EDUCATION & TECHNICAL QUALIFICATION  :
1. S.S.C MAHARASTRA BOARD 50%
2 ITI DELHI BOARD 75%
3. H.S.C MAHARASTRA BOARD 56%
4. NCTVT DELHI BOARD 70%
5. B.com MAHARASTRA BOARD APPEAR

PERSONAL PROFILE  :
DOB  :- 07/10/1991
Nationality  :- Indian
Married Status  :- Single
Languages Known  :- Marathi, English & Hindi
Hobbies  :- Solving Puzzles, Internet Surfing

DECLARATION  :
I hereby declare that all the details furnished above are true to the best of my knowledge.

PLACE  :
DATE  :

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