Curriculum Vitae :
Mohammed Jaleel
E-mail Id : ermdjaleel1993 AT gmail.com
Professional Summary :
To build a career with a dynamic managed organization that will provide ample opportunities to grow and to reflect high standards of performance in any assignment given there, by ensuring organization and personal growth and get a challenging role where I can utilize my skills and experience and give a satisfactory service to the customer.
Education :
** B.E Civil Engineering (2017) K.C.T, College of Engineering Gulbarga, Karnataka. VTU Belagavi, Karnataka, India.
** PUC (12th) Science (2011) Al Sharay Indp Pu college of Science Gulbarga, Karnataka. Pre-University Education, Bangalore, Karnataka, India.
** SSLC(10th) (2009) Faraan High School, Gulbarga, Karnataka. Karnataka Secondary Education Examination Board, Bangalore, Karnataka, India
Training / Certifications :
** AUTO CAD 2D.
** Diploma in Computer Application.
** Quality Assurance & Quality Control.
** Project Planning and Management.
** Advanced Diploma in QS & Contracts
Skills :
** Good Communication Skills
** Professional and Responsible
** Adaptable and Flexible
** Attention to Details
** Initiative and Leadership Quality
** Good Time Management Skills
** Strong Persuasion skills
** Goal-oriented focus
** Dependable and Dedicated
** Caring and Understanding
** Friendliness and Positivity
** Good Interpersonal Skills
** Able to Work under Pressure
** Good Teamwork Skills
** Willingness to learn
** Ability to handle surprises
Previous Experience :
Company : KMV Project Ltd.
Position : Site Engineer/QC Inspector
Period : Since Feb 2017 to June 2019.
Job Responsibilities :
** Maintaining a positive, empathetic, and professional attitude toward customers at all times.
** Responding promptly to customer inquiries.
** Communicating with customers through various channels.
** Acknowledging and resolving customer complaints.
** Follow communication procedures, guidelines, and policies
** Knowing the products inside and out to answer questions of customers.
** Recommend potential products or services to management by collecting customer information and analyzing customer needs
** Prepare product or service reports by collecting and analyzing customer information
** Keep records of customer interactions, process customer accounts, and file documents
** Inform customer of deals and promotions
** Processing orders, forms, applications, and requests.
** Keeping records of customer interactions, transactions, comments, and complaints.
** Communicating and coordinating with colleagues as necessary.
** Contribute to team effort by accomplishing related results as needed
** Build sustainable relationships of trust through open and interactive communication
** Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
** Work with the customer service manager to ensure proper customer service is being delivered
** Providing feedback on the efficiency of the customer service process.
** Managing a team of junior customer service representatives.
** Ensure customer satisfaction and provide professional customer support.
** Compile reports on overall customer satisfaction
Personal Details :
Name : Mohammed Jaleel
Father’s Name : Mohammed Shakeel
Date of Birth : 17-09-1993
Marital Status : Unmarried
Religion : Muslim
Nationality : Indian
Languages Known : English, Urdu and Hindi.
Declaration :
I, hereby declare that the above-mentioned information is true and correct to the best of my knowledge and I shall bear the responsibility for the correctness of the above-mentioned particulars.
Date :
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