PANKAJ KUMAR JHA
Email : pankaj.jhacg AT gmail.com
PROFESSIONAL PROFILE :
Business focused sales professional with 14 plus years of experience in sales and distribution, brand positioning & brand development, a flair for conceiving and executing innovative campaigns and demand generation campaigns. An empathetic leader with passion for mentoring & motivating the team to achieve their individual excellence and organization goals. Have a multi-dimensional sales experience in different sector.
Strategic manager with strong interpersonal, communication, problem solving and decision making skills. Ability to establish and maintain strong alliances; lead and motivate teams; drive projects to successful completion; convey complex technical requirements/data; exceed customer expectations and achieve fiscal bottom-line results.
PROFESSIONAL EXPERIENCE :
SBI Card & Payment Service Ltd. November 2017to Present
Unit Manager
Deliverables : -
** Drive sales of credit cards through State Bank group branches & other alternate sourcing channels.
** Drive Productivity, manage costs of acquisition and ensure compliant sourcing processes.
** Build and nurture relationships with the branch managers, key employees and the Regional Managers.
** Single point of contact for all issues that the branches face for their day to day operations.
** Update the branches on all approvals, declines, incentives earned etc.
** Train and motivate key branch employees to Cross Sell SBI cards.
** Recruit train and motivate Branch Relationship executives and Managers.
** Responsible for increasing approval rates through right sourcing
** Develop strategies to increase sales volumes, manage costs and source through different channels.
** Ability to manage teams, motivate and grow sales executives.
** Understand basic labor regulations, administrative responsibilities in managing agencies/sales teams.
** Monitor and develop sales teams, ensure sales force effectiveness.
Apollo Munich Health Insurance :
Channel Sales Manager
Deliverables : - January 2017 to November 2017
** Handled 40 branches of Canara Bank, in Raipur RO.
** Represented Apollo Munich Health Company in Corporate Relationship with Canara Bank.
** Acting as a Trainer, Sales Promotion/Operation Person for Policy Issuance.
** Responsible for Health Insurance Penetration in Raipur Region.
** Worked with bank managers to ensure that all the associated bank were able to achieve their target in given time frame.
** Responsible to achieve the target of Raipur Ro for Health Insurance product.
** Coordinating with Area Regional Manager, Regional Manager & Branch Managers of Canara Bank for Health insurance business
** Conducting regular training program for Bank Manager and Bank Staff
Star Union Diaichi :
Assistant Manager
Deliverables : - November 2015 to January 2017
** I am looking various insurance products in distribution bank assurance Group.
Currently I am looking Raipur region.
** Implementing competitive strategies for generating targeted sales, developing & expanding market share towards the achievement of revenue & profitability targets
** Provide quotations for new and renewals business. Policy approvals
** Meeting clients to solve their queries & brokers for better understanding and services.
** Follow-up with old clients and suggest the new policies.
** Provide solutions in any risk situation.
** Assist renewal process for existing clients
Axis Bank ltd :
Assistant Manager
Deliverables : - November 2010 to November 2015
** Relationship Management.
** Managing banking and investment relationship of the clients and responsible for overall growth.
** Develop, manage, and expand customer relationships by providing service level which exceeds client expectations of most important customer segment.
** Increase CASA balance in allocated portfolio either through Deepening or Acquisition
** Identify current and potential relationship with additional revenue potential and grow business
** Capture and maximize the business opportunity through detailed client profiling as per organizational process
ICICI Bank Ltd :
CustomerServiceManager September 2005 to November 2010
Deliverables :-
** Playeda stellarroleinmanagingtheclearingoperations-Inward,OutwardandOutstationClearing
** Relationship Managementfor a Portfolioofcustomer.
** ResponsibleforCrossSell& enhancingrelationshipwithexistingcustomers
** Customerservicetoensurewalkincustomer’sissues
** SellingofInvestment and basic productslikeMutualFund,Insurance& Currentaccount& Saving
** DeepeningofexistingCurrentaccount& savingaccountrelationships
** Generationofreferralsfrominternaldatabase
ACADEMIC DETAILS :
** Secured B.Com from Avantika collage. Ujjain ( Vikram University Ujjain) in 2004.
** Secured XII from Model H.S.School Ujjain ( Madhya Pradesh Board Bhopal) in 2000.
** Secured X from Model H.S.School Ujjain ( Madhya Pradesh Board Bhopal) in 1998.
COMPUTER SKILLS & OTHER TECHNICAL TRAINING :
Microsoft Office – Word, Excel and Project
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