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Hotel Receptionist/ Hostess Associate Resume Sample, Experience : 8 years

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Name of the Candidate:[Private]
Name of the Post Applied:Hotel Receptionist/ Hostess Associate
Job related skills / software:Perform all the service related tasks and exceeds the standard operating procedures, Ensure strict adherence to the departmental guidelines and controls, Ensure guest satisfaction through personalized efficient service, Recognize all guests.
Sub Category:Hotel Receptionist
Years of Experience:8 years
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.A. / BA : Bachelor of Arts
Major / Specialization:Arts
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Job Objective  :
Establishing a career in a growth oriented organization to utilize my acquired skills and knowledge to enhance organizational goals, while attaining personal and professional growth. Seeking a position where extensive experience will be further developed and utilized.

Educational Qualification
Level University/college/school Year Remarks
BA (General) NU, Alder College 2003 Passed
10 2 Arts NU, Alder College 2000 Passed
10 NBSE, Children English School 1998 Passed

Professional/ Additional Qualification  :
Level Institution Year Remarks
Trained as basic Cabin crew Jobra Institute of Professional Studies 2004 Complete
Diploma in computer Application District Computer Centre, Mokokchung 2003 Complete

Work Experience  :
Currently working for Marriott Hotel and Convention Centre as a Hostess cum Associate at Italian :
Restaurant (2nd October to till date)
Job responsibilities  :-
Perform all the service related tasks and exceeds the standard operating procedures
Ensure strict adherence to the departmental guidelines and controls
Ensure guest satisfaction through personalized efficient service
Recognize all guests. Know about the product knowledge
Maintain grooming and hygiene standards
Be able to handle stations in organized manner
Be aware of micros, daily specials, billing procedures
Resolve any guest issues to their entire satisfaction swiftly utilizing the empowerment training received
Be punctual, consistent, honest, hardworking and always be pro-active in learning and implementing new ideas and procedures
Contribute in maintaining on going energy conservation, inventory controls and loss prevention programs

Worked as a Customer Care Executive for 12 months (2nd July 2007 to 15th July 2008) at M/s L.T :
Jamir Enterprises Aircel Telecom Service, Mokokchung, Nagaland.
Job Responsibilities  :
Dealing with customers queries and solving their problems with regard to their mobile connection either prepaid or postpaid. Advertising and up selling of recharge coupons and value added services. Also maintaining the sales data.
Verification of customer application forms (CAF)
Filing and maintaining customer s complaints, sales data and the total number of applications received on a daily basis.
Providing assistance and educating the clients on the updated plans and policies for prepaid and postpaid connection.
Helping the clients in replacing their Sim cards if it is lost or damaged.

Worked as a Special Customer Support Executive (SCS) for 8 months (20th July 2005 to 27th February :
2006) at IBM Daksh Pvt.

Ltd Business Process Outsourcing (BPO) Gurgaon, Haryana, India.
Job Responsibilities  :
Handled Clients of Sprint which is the second largest telecom service provider in the US.
Solved Clients queries and issues in regard to their mobiles and internet accounts.
Advertising and up selling of various Sprint products and services as per the clients requirements.
Providing the best possible resolution to the queries maintaining desired quality standards by
keeping customer satisfaction at utmost importance.
Advertising and educating clients on the various plans and packages available for their accounts.
Retaining customers by solving their problems and advising better options.
Have a good experience of working as a team member adherence to team policies.

Hobbies  :
Handicrafts, as I am creative and artistic by nature.

Interest  :
I am a fun loving person who likes to listen to music, love to meet new people and get new ideas.

Extra curricular Activities  :
Organized Fashion show during The Road Show in Nagaland, Mokokchung (2009) for the chief minister and cabinet Minister of Nagaland.
Organized Miss Glamona Model Hunt show On 29th November, 2008 at Mokokchung, Nagaland
The main purpose was for fulfilling the dreams of aspiring models of Mokokchung.
Providing a platform for the many young and dynamic Naga girls whose talents gets wasted and stagnant due to the lack of opportunity in pursuing their career in our state.
Special Guest Miss North East 2008, Ms. Stuti Choudhury and Indian Idol Runners up 2007, Mr. Amit Paul.

Skills/ Strengths  :
Great organizational skills
I am hardworking, sincere, committed and result oriented. I have a quest and zeal for continuous learning and to undertake new tasks. I have the ability to work under pressure and also have a gentle and a polite manner.

Declaration :
I hereby confirm that the information furnished above is correct to the best of my knowledge.

Date  : ___________
Place  : ___________


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