DEEPAK KUMAR
E-Mail :dkmv.p007 AT gmail.com
Targeting the technology-oriented, top Organizations in the IT sector with challenging assignments at Managerial position, utilizing expertise and experience, executing projects & programs in challenging business environments demanding high standards of quality and precision, bringing the following transferable :
** Systems & Procedures Infrastructure Security
** Compliance & Audits Vulnerability Assessment
** Server Administration Day to Day Escalations
** Support & Services Managing & Troubleshooting
PROFESSIONAL SNAPSHOT :
Competent and dynamic professional, offering a distinguished and insightful exposure of over 10+ years of experience across high-growth environments, handling customer interaction centres, direct marketing, Troubleshooting in IT Infrastructure. Currently associated with IBM India, Noida as a Linux Server Administrator at the Client location Noida Sector – 62.
CAREER GRAPH :
IBM India, Noida India :
Client – Airtel Bharti
Payroll Company – Softenger India Pvt. Ltd
Designation - Linux Administrator
Anchor Tenure - May’2018 to till date (19 months)
IBM Data Centre Operations and Management provides a highly optimized command centre and robust data centre infrastructure management services to with rapidly changing IT challenges. IBM managing 5 data centres of India’s leading Telecom company Bharti Airtel across pan India operations.
Role : Unix Server Support
Key Deliverables :
** Managing and providing support to Application & DB teams on 8500 Physical and Virtual Linux, Aix, Sun & Vio servers of different types of hardware like - IBM, Dell, HP, Huawei, Cisco & Oracle and supporting app teams on Airtel Applications like – DTH, APB, Butterfly & Pacs.
** Supporting Apps and DB teams on VCS cluster services, failover/switch over, freezing/unfreezing of cluster, creating the file system.
** Providing & reviewing logs to application & DB team on apps processes, authentication issue, slowness issue & installation issues. Creating ASM disk, start and stop CRS services for DB team.
** Managing installation, up-gradation, patching activity and troubleshooting the issues on server.
** Supporting to application teams by providing them sudo access using tools and sudoers file.
** Resolving incidents & service request using Airtel tools – Servicenow, Maximo.
** Providing support to app team for changing Permissions and Ownership of a file or Directory.
** Providing support on ID management, process management, permissions, Access Control List(ACL)
** Supporting on File System, access error, permission issue, adding/increasing the file systems and troubleshooting the NFS, FTP, cron issues.
** Coordinating with customer/client for taking down time to reboot the server and to replace hardware parts.
** Coordinating with Storage & VM teams for space availability to increase and create logical volumes.
** Logical Volume Management (LVM).
** Logging case in Redhat, HP, CISCO, IBM, Dell, Veritas, oracle for hardware and software issues and uploading required logs. Following up and escalating issues for early resolution.
** Working on AIX servers, increasing file system, rebooting the server through HMC console.
Ison BPO India, Noida India & Myanmar :
Client – Indiamart, SBI, Goibibo & Telenor (Myanmar)
Designation - IT Engineer
Tenure - August’16 to May’2018(22 months)
ISON BPO is a leading Business Process Outsourcing firm, with a strong focus in sub-Saharan Africa and India, ISON BPO has now operations in 20 countries in Africa and India with 12000 employees within 6 years of ISON BPO’s establishment.
Role : System Support
Key Deliverables :
** Administration of RHEL 7,6 & 5, Installation, upgrading, Patching and troubleshooting.
** Providing and removing sudo access from tool and sudoers file.
** Changing Permissions and Ownership of a file or Directory.
** User management, process management, permissions, Access Control List(ACL)
** File System administration and troubleshooting.
** Checking with customer for Down Time to Replace Hardware parts.
** Checking Space availability for File System to increase or Create Volumes.
** Logical Volume Management (LVM).
** Logging case in Redhat, HP, & Dell for hardware problem and uploading required logs.
Nokia Siemens Networks India, Noida :
Client – Airtl Bharti
Payroll Company – Mafoi & Ikya
Designation - FM-NSS Engineer
Tenure - July’10 to Feb’14
Nokia is the world’s specialist in mobile broadband, providing the world most efficient mobile network.
15000+ people (direct & indirect); 20 principle offices over 100 locations, 280 million subscribers in India via 230,000 sites are served by its equipment, Global Delivery Center at Noida & Chennai managing > 200 million subscribers globally across 86 countries. Service Management Capability Center in Noida. India’s largest international telecom infrastructure manufacturer with the first to manufacture 3G and LTE products locally.
Role : Technical Support
Key Deliverables :
** Working as a NSS Engineers for Fault Management Core Nodes.(MSC/VLR, MSS, MGWs, HLRs)
** Providing 2nd level support for Network alarms for Airtel-BHARTI two circles NEs (MSS/MSC/HLR/MGW) (more than 80 NE's).
** Operation & Maintenance of NSS Nokia Dx200, MGW IPA2800.
** Troubleshooting for Clear Code Problems for Call Failure by analysis of failed call trace.
** Preparation & analysis of Health Check reports for any abnormal fault & alarms in Network Elements.
** Making trouble ticket & work order to circle team for any hardware related fault.
** Logging tickets in BTSOL for media outage.
** Logging ticket to Care/Emergency Team for any major and critical issue and supports them online or by providing logs.
** Performing O&M routine checking of network active alarms, SS7 signalling link status, circuits and circuit group status, clear codes and computer units, preparation of daily reports like Health Check, Active alarm report, Non-working circuits and analysing them.
Aptara India, New Delhi :
Designation - Communication Coordinator
Tenure - September’07 to June’10
Role : System & Network Support
** Support on Local Area Network, network equipment and troubleshooting.
** Installation of Windows OS, Linux OS and application on Servers and Clients systems
** Installing the device drivers for all the external and internal devices.
** Troubleshooting Desktops, Software Installations.
** RJ45 Connectors, caballing and testing of networks.
** Installation, configuration and sharing of Local and Network printers.
** Configuration and troubleshooting of mail accounts of POP3 & POP4 in outlook.
ACADEMIA :
** 2004 PGDCA
** 2001 B.Sc. (Maths)
** 1997 12th
** 1995 10th
CERTIFICATIONS :
** Redhat Certified Engineer (RHCE)
** HCL Certified Network Engineer (HCNE), CCNA, MCSE
PERSONAL DOSSIER :
Date of Birth : 20th July 1979
Nationality : Indian.
Marital status : Married
Languages Spoken : Hindi & English
Hobbies : Playing Cricket, Chess & Listening to music
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