Seeking a position to utilize my skills and abilities in the Industry that offers professional growth while being resourceful and innovative to organization.Interpersonal Skills :
Comprehensive problem solving abilities, good communication Skills, willingness to learn, team facilitator, hard working, open to new ideas and ability to lead the team in the right direction.Professional Experience :
Working in AXA Business Services a financial service company from 4th August 2008 till date.
Job Profile :
Review and analyze processes to improve productivity and reduce issues.
Training new hires by giving them all the support and making them understand in the simplest and easiest way.
Successfully trained & mentored across the region till date by working on their daytoday issues and enhancing their process knowledge
Audits 5% cases of all accredited staff to ensure quality is maintained throughout.
Providing Customer Service to UK clients, sending daily and weekly reports.
Do daily conference call with UK representative. Sponsored links :
Sorting, filing and distributing mail as appropriate.
Coordinate team though regular communication and team meetings. .
Taking care of a full process and also SPOC for the process.Additional Responsibilities :
1. ISO coordinator for the team.
2. Handles Fun Committee and ensure employees enjoy their work by conducting different team activities every week.
3. Calls BDU (Business development Unit) and Underwriting team to resolve team queries.
4. Have managed the team well in the absence of my Process Leader.Achievements :
1. Awarded for Best Process Improvement ideas.
2. Awarded for maintaining 100% quality consistently.
3. Have been acknowledged for excellent training & recognized as the best trainer.Academic Profile :
Msc in Biochemistry 2008
Bsc in Biotechnology 2004
I hereby confirm that the information furnished above is correct to the best of my knowledge.Date : ___________
Place : ___________
1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.