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BPO Call Center, Back Office >> Customer Care Executive 
Customer Service Executive Resume Sample, Experience : 3 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Customer Service Executive
Job related skills / software:Assigning calls to engineer get follow up with them till closure & closing call with call report in HP tool, Answer telephone, and direct calls of users, Training room booking, Providing Stand by materials & their entries in tool, In & out asset entries
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:3 years
State:Maharashtra
Gender:Female
Salary Expected per Month(Rs):15,000 to 20,000
Highest Qualification attained:I.T.I. / ITI : Industrial training institute
Major / Specialization:Mechanical
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

SHRUTHI MALLIKARJUN GINIMAV
Position applied for  : IT EXECUTIVE

Objective  :
Want to be a part of Effective Management, to grow with group, creating a positive Energy, which be beneficial to me as well as to the organization.

Qualification  :
S.S.C  : 70%
Year of Passing  : 2006
University / Board  : Maharashtra
H.S.C.  : 64%
Year of Passing  : 2008
Institute / Board  : Maharashtra
ITI ( D. MEC)  : 77%
Year of Passing  : 2010
University/ Board  : Maharashtra
NCTVT  : 70%
Year of Passing  : 2011
University Board  : Maharashtra
Pursuing graduation from Mumbai University

Extra Qualifications  :
MS-CIT 92%, HADWARE & NETWORKING 6 WEEKS COURSE ,

WORKING EXPERIENCE – (2010 To 2013 ) :
Organisation  : Mahindra & Mahindra
Post  : Executive
Experience  : 1 Year & 2 months

Job Profile  :
Assigning calls to engineer get follow up with them till closure & closing call with call report in HP tool.
Answer telephone, and direct calls of users.
Training room booking
Providing Stand by materials & their entries in tool
In & out asset entries

Organisation  : Info Services (IBM service provider)
Post  : Executive
Experience  : 1 Year & 6 months

Job Profile :
In eurekha forbes for 2 months worked as helpdesk on codesk tool resolving the calls.
Reverting user escalation mails & handling SLA of calls.
Handel customer on the phone
Take and replay messages
Handling Bank work
Sending & Receiving mail.

Organisation  : Cadd Centre India Pvt.
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Ltd
Post  : Service Co-ordinator
Experience  : Currently Working
Job Profile :
Assigning calls to engineer get follow up with them till closure & closing call with call report in I track tool.
Answer telephone, and direct calls of users.
Handling Stock room.
Handling Monthly Billing & contract renewal sending quotation & doing follow up for PO.
Maintaining Stock Statement & Monthly call statement report.

Languages Known  : English, Hindi, Marathi, Kannada

Declaration :
I hereby confirm that the information furnished above is correct to the best of my knowledge.

Date  : ___________
Place  : ___________

Notes

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