Curriculum Vitae :
Abhishek Mukhopadhyay
E-mail : abhishek.muko AT gmail.com
Objective :
B.SC with 7+ years of total experience in IT/Software industry and relevant 4 years in Windows Server/Virtualization/ Cloud/ Tech Support Engineer.
To work for an organization, which can further boost my skills and to dedicate all my initiatives in order to produce the best result.
Certification Details :
** MS 70-410 (Installing and Configuring Windows Server 2012)
** MS 70-740 (Installation, Storage, and Compute with Windows Server 2016)
** MS Azure (AZ900) (Microsoft Azure Fundamentals Certification – 2020 )
** Cisco Certified Network Associate (CCNA)
** ISM v2
** Knowledge on ITIL Foundation
Achievements :
Promoted and transferred from Operation toAccenture Technology
Work History :
Accenture Service Pvt. Ltd, ( Aug 2016- JAN 2020 )Kolkata
Designation : Cloud Ops Engineering Analyst
Accenture Services PVT. LTD(July 2012- MAY 2016) Bangalore
Client :EMC Corporation, Bangalore
Designation : Presales Support Engineer
Protech Consultancy, Bangalore (Dec-2011- MAY 2012) :
Designation : Desktop Support Engineer
Vasundara Automation and Eng. Services Pvt. Ltd,Bangalore (jan2011-sep2011)
Designation : System Administrator
Convergent Communication (I) PVT. Ltd, Bangalore (Feb 2010-jan2011)
Designation : Tech Support Engineer
Academic Qualification :
B.Sc (Calcutta University ,2004 – 2007)
Technical Exposure :
Windows : Server 2008,2012, 2016, Active Directory, DNS, , Group Policy ,DHCP
Cloud : MS Azure , AWS
Networking : Cisco networking.
Devices : Cisco catalyst Switches. Cisco Routers, D-Link Modem, Wi-Fi Routers and switches.
Security : Firewalls, Cisco’s IOS Firewalls. Security Threats, all types of Anti-Virus and Wireless Security.
Project Exposure :
Accenture Services PVT. LTD(MAY 2016 – JAN 2020) Kolkata (IDC)
Project : Global PAY
Windows :
** Patching and software installation on Windows servers through IBM Bigfix, Shavlik and manually where ever required.
** User access management through active directory granting access to share drives, servers etc.
** In coordination with security team remediate vulnerabilities using different patches, upgrades, registry modification and GPO.
** Troubleshooting and supporting applications from platform end as per requirement from application teams.
** Own Root Cause Analysis and Problem Management
** Work on service requests of one or more types performed by the team
** Establish/manage remote access for users through RDP connections
** Basic knowledge of Wintel platforms, and Networking Infrastructure (Workgroup, Domain, PDC/BDC, DNS, WINS, DHCP)
** Ability to translate technical issues into understandable business language for end users
** Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA
** Keep improving team efficiency and performance, with using of scripts or tools where possible.
** Automate processes cautiously to save manual work.
** Auditing and providing quality related feedback on tickets and sharing improvisations possible.
Virtualization :
** Basic knowledge of VMware infrastructure with hands on experience in resource allocation of VM, Server decommission, ESXi etc.
** Increasing disk space, RAM, CPU of VMs
** Server build, Server Decom and basic troubleshooting on VM end.
Automation :
** Using IBM BIGFIX tool for automation.
** Creating Editing PowerShell script and create bigfix fixlets to automate manual Activities.
** Install and uninstall softwareapplications from bulk servers through BIGFIX automation tool.
** Through BIGFIX Manual Patching converted to auto patching activities.
** Protech Consultancy, Bangalore(Dec-2011- MAY 2012) Bangalore
Client :Bateman engineering (India) PVT.LTD (On Contract)
Duration : Dec-2011- MAY 2012
Role : Desktop Support Engineer
Team size : 5
Technology Used : Windows OS, Server, Networking etc.
Project Description :
Assembling, Installing, Troubleshooting LAN, Wireless Networks, and Windows based laptops and Desktops etc.
Vasundara Automation and Engg.
Services Pvt. Ltd,Bangalore
Duration : jan2011-sep2011
Role : Desktop Support Engineer
Technology Used :Windows OS, Server, Networking etc.
Convergent Communication (I) PVT.Ltd, Bangalore
Duration : Feb 2010-jan2011
Role : Tech Support Engineer
Technology Used : WIFI, Windows OS, Server, Networking etc.
Project Description : Handling lots of Guest/Client calls which are coming from out of INDIA (UK,USA, Australia etc.)and troubleshoot their technical (Hardware, Networking, Softwareetc.) related issues within SLA.
Personal Details :
Nationality : Indian
Passport : Yes
Languages : ENGLISH,HINDI,BENGALI
Declaration :
I hereby declare that the above mentioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of the particulars.
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