KADHAR
kadharsamsu786 AT gmail.com
CAREER OBJECTIVE :
I want to secure a challenging position in a reputed organization with opportunities for growth and career advancement, by the virtue of hard work and proper utilization of my scholastic aptitude and experience.
CORE COMPETENCIES :
** Controlling Branch Operations work
** Cash Deposit /Withdrawal vouchers authorization
** Monthly/Yearly reports send to head office
** Team Management Any work assigned by Branch Manager/Regional Office
** Retail Business Development
** Customer service within time and quality
** Managing Audit and compliance of the branch
CURRENT EXPERIENCE :
** DHANLAXMI BANK LTD. Adirampattianm (JUNE 2014 – SEPTEMBER 2018)
** DHANLAXMI BANK LTD. Chennai (MAY 2012 – JUNE 2014)
** DHANLAXMI BANK LTD. Namakkal (SEPTEMBER 2009 – MAY 2012)
JOB PROFILE :-
Sales and business development :
** Ensure capturing of lead generated for savings and current accounts in sales force and tracking for closure.
** Meet the HNi customers for large funds and life insurance.
Customer Service :
** Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals.
** Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
Driving key C-SAT metrics by :
** Closure of SRs, CR's, complaints within applicable TAT and handling irate customers.
** Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits.
** Ensuring quality creation, assignment and timely resolution of SR's.
Customer engagement program :
** Organizing customer meet at the branch in last Saturday of the month also personally contacting customers.
** Ensuring that the issues raised by customers at the sessions are resolved to the customers' satisfaction.
** Ensure lobby management during peak hours.
Compliance & Risk Management :
** Ensure operations, risk control and process adherence at branches
** Fraud prevention
** Ops risk monitoring
** RBI audits, inspections and incognito visits.
** Proper autho
rization of KYC documents.
** Handling legal cases.
** Passing and authorizing various types of vouchers and verification of transactions.
Branch Profitability :
** Tracking big ticket open line items in Branch P&L – Rentals, Electricity, Employees etc and taking corrective action if required.
** Ensure timely recovery of interest and service charges etc.,
Achievements :
** Consistent Performance.
** Awarded for PAN India Contest in JFM 2011.
** Awarded Certificate of Excellence & Trophy for below events.
** Won STAR EMPLOYEE of month in theirs
** Award as a “B” grade employee in PAN INDIA ’ 2012
** Awarded VALUE EMPLOYEE for bulk deposit amount of Rs 3 cr in a month.
** Awarded short term 100 accounts sourced employee.
Key achievements :
** Joined DHANLAXMI BANK in September 2009 started as a JUNIOR OFFICER
** After a year handled branch operations.
** In the absence of BM handled as a Branch In Charge for Service and Operations.
** Got promoted as a SENIOR OFFICER and working in the same profile till date.
PREVIOUS EXPERIENCE :
GETIT INFO SERVICES PVT LTD (MAY 2008 – JUNE 2009)
JOB PROFILE :
Worked as SPACE SELLING EXECUTIVE
It was getting appointment from new/existing customer for printed ads.
ACHIEVEMENTS :
** Awarded as short term target achiever award.
** Awarded high value Ad sourced Rs 1.75 lakhs in a single day .
ACADEMIC CREDENTIALS :
** 2001, 10th from State Board Tamilnadu.
** 2003, +2 from State Board Tamilnadu.
** 2006, B.Sc Compurt Science from Bharathiyar University
** 2008, M B A (Finance/Marketing) Periyar University
** 2009,Post Graduate Diploma in Banking Operations from IFBI (Institute of Finance banking and Insurance)NIIT Chennai,
SKILLS AND ABILITIES :
** Optimistic and have positive attitude.
** Strong willingness in learning new skills and abilities.
** Have ability to work in a team and also lead the team.
** Ready to take responsibility and deliver performance accordingly.
PERSONAL DOSSIER :
Date of Birth- 19th November,1983
Marital status-married
Language- Hindi,Urdu, English,Tamil, Malayalam
DECLARATION :
I hereby declare that the information furnished above is true to the best of my knowledge.
DATE :
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