RESUME :
R.Y. NAGENDRA KUMAR
Email : rayudu.nagendra899 AT gmail.com
CAREER OBJECTIVE :
I want to explore my Knowledge and skills to face computer Hardware & Networking Troubleshooting. And to apply my full potential for the growth of the organization and thus to growth
EDUCATIONALQUALIFICATION :
** B.Tech from ADITYA Institute of Technology, JNTU Kakinada
** Diploma ITI C.O.P.A Trade in Govt ITI for girls Rajahmundry
** Intermediate from ADITYA Jr College, Board of Intermediate Education
** S.S.Cfrom ADITYA Public School, Board of Secondary Education
** Completed JCNHE from Jetking Infotrain Ltd Secunderabad
SUMMARY OF QUALIFICATIONS :
** Well versed in Windows-based software packages (Word, Excel, PowerPoint, and Outlook).
** Excellent skill level with Microsoft Windows XP, 7.
** Ability to manage multiple priorities in a fast-paced, and rapidly changing environment.
** 2 years’ experience in the IT department.
PROFESSIONAL EXPERIENCE :
Present :
Onward e Services Ltd 19-06-2016 – 2020
Client : TCS
Working as Desktop Support Engineer at GREL&VPGL Energy Pvt.Ltd at Vemagiri through TCS global solutions since 24th May 2014 to till date.
Past experience2years in 2014 – 19/06/2016
Role PCS Technology Ltd
Client : TCS
Roles & Responsibilities :
** Managing and Maintaining IT Service desk and providing end to end support to 100+ users round the clock.
** Managing Win X
P, Win 7,8,10 OS.
** Providing user support under Windows 7 platform.
** Installing and maintaining file & print servers.
** Maintaining Video Conference & Tele Presence equipment’s like Tandberg, Polycom.
** Support to Remote Users through remote operating tools like Lync, Team viewer.
** Providing desktop and Application support to users and closing the calls with in defined SLA
** Exceptional ability to listen, assess and document information.
** Troubleshooting of system Hardware and Software.
** SAP User configuration & Password RESET And UNLOCK.
** Preparing helpdesk, Printers monthly and annual reports.
** Configuring Mail clients like Outlook 2007, 2010 and 2013 Lotus Notes.
** Configuring and troubleshooting mail for exchange to users on mobiles for operating systems like Apple IOS, Android, Blackberry and Symbian using version checkers.
** Providing hardware and software support for printers and plotters of HP& Canon through vendor coordination.
** Installation of Microsoft products like office 2003, 2007, 2010 MS Visio & MS Project.
** Installation of Network printers and Scanners (HP, Canon and Xerox).
PERSONAL PROFILE :
Name : R.Y.NAGENDRA KUMAR
Father’s Name : R.V.V.Satyanaryana murthy
Date of Birth : 13th Jan, 1985
Marital Status : Un-married
Nationality : Indian
Languages Known : English, Telugu & Hindi
Religion : Hindu
DECLARATION :
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
PLACE :
DATE :