NARENDRAN J :
5, Mariyamman kovil street,
Gorippalayam, Madurai-625002
E-mail :naren.gobi AT gmail.com
Mobile : 9500482894
OBJECTIVE :
Looking for a challenging and responsible opportunity, explore strengths and potentials in a professional organization to meet employer's expectations.
WORK EXPERIENCE :
1. Company Name : IDEA
Designation : Sales
Experience : From Jan 2014 to till date
2. Company Name : THE MOBILE STORE Pvt Limited
Designation : Sales
Experience : From Feb 2010 to Nov 2012
3. Company Name : FirstSource Solutions Limited
Customer : Airtel
Designation : Customer Service Seniour Associate
Experience : From Dec 2012 to Nov 2013
Job Responsibilities :
** Worked for Airtel Telemedia – Fraud Management System (24/7)
** Identifying Existing Fraud’s having one more active connection through Ranger & ICRM
** Investigating such numbers in-depth case to case.
** Actioning confirmed frauds to mitigate revenue leakage
** Maintained Dashboard for identified base
** Handling mails from circle.
** Completing Add-doc requests & Analysis based on Client request
** Delivering RCAs(Rout Case analysis) with fix.
** Worked as RCA buddy, Interacting with Circle SPOCs to find the issues & resolving.
** Maintained Escalation Dashboards required by Clients (Internal)
** Maintained Escalation Dashboard required by Operation (Internal)
** Publishing RCAs for PAN India Circle based on their requirements.
** To manage the Fraud Management team by preparing an annual work plan & to effectively set, communicate & monitor targets for all staff within the team.
** Assigning alarms and allocating the process based on the severity
** To give feedback & assistance on investigation & fraud related queries.
I compartmentalize the issues and next steps are blocking fraudulent numbers to mitigate revenue leakages
** Create/maintain accurate reporting of fraud variances/trends with recommended adjustments to controls & models.
** To prepare performance report for team members.
** To prepare MIS (Management Information System) Fraud Details share to respected Team leader’s & Manager
EDUCATIONAL PROIILE :
B.Com N.M.S.S VELLAISAMY NADAR COLLEGE, MADURAI 2010 Madurai Kamarajar University 50%
H.S.C T.V.K. HSS, Madurai 2006 State Board 54%
S.S.L.C T.V.K. HSS, Madurai 2004 State Board 48%
USING TOOL’s :
MS Office (Word ,Excel & Access )
Achievements :
1. Star Associate on the month for 2 times.
2. Star performer for 2 Quarter.
TECHNICAL PROFILE :
Operating Systems : Windows XP ,Windows 7
Programming language : Ms-office ,
PERSONAL DETAILS :
Father’s Name : K. Jayabal
Date of Birth : 11.11.1988
Sex : Male
Nationality : Indian
Languages Known : English, Tamil,
Address :5, Mariyamman Kovil street,
Gorippalayam,
Madurai - 625002.
E-mail ID : naren.gobi AT gmail.com
SKILLS :
MS Office.
Good Presentation Skills.
Good analytical & communication skills.
Ability to work independently, prioritize tasks, manage multiple priorities, & tight deadlines.
Good relationship building skills.
Logical thinker, problem assessment & resolution oriented.
Strong decision making & judgment skills.
DECLARATION :
I here by declare that all the above furnished details are true and to the best of my knowledge and belief.
PLACE : MADURAI
DATE :
SIGNATURE
(NARENDRAN J)