Objective :
Working in a challenging and competitive assignment where in my experience with my communication and organization skills can be used resourcefully for desiring results.
Qualification :
B.Com - Purvanchal University, (2008)
Intermediate from ISC Board (2005)
High School from ICSE (2003)
Other Qualification :
Diploma in INDUSTRIAL ACCOUNTING which includes : Business Computer Application, Financial Accounting, Advance Practical Accounts, Taxation, Payroll & Portfolio Management, ROC and Banking and in Tally 9.
Professional Experience :
IBM Global Services Pvt. Ltd. From 4th Aug’2010 till 11th Nov’2012 in a US based process GMAC
DESIGNATION : Technical Support Executive
Company Profile : It is the world's largest business and technology services provider. It employs over 190,000 people across more than 160 countries. IBM Global Services started in the spring of 1991, with the aim towards helping companies manage their IT operations and resources.
Job Summary :
1 Basic Troubleshooting steps related to Desktop, Printer and Laptop
2 Computer Pointsec Screen
3 Support password resets and unlock for various applications such as Ally pulse, Cedar bank, Pregerine, Eft, Bill pay yodlee, Cash Edge Compass and if we are not able to solve users issue on our desk, we escalate it to second level team
4 At&t Vpn Issue(If user is not able to connect to at&t, we reset the pin, enable the token, resynch the token)
5 Support Mainframe Applications like Edsnet, Cars, Shaw, Carrs, and Configuring Attachmate Extra.
6 Support some applications in Dealer Tool.
7 Support the domain password reset for the Business unit Nao and Mic from active directory tool and outlook web access
8 Redirect Information for some applications
Personal Details :
Date of Birth : 12th Sep’87
Marital Status : Single
Software Skills :MS.
Office
Languages : English & Hindi
Strengths :
Positive attitude
Good communication and negotiation skills
Proactive, confident, motivated, goal-oriented, team player and a problem solver
Taking personal responsibility for the accomplishment of jobs
Weakness :
Inability to say no
Expect a lot from self
Interests & Hobbies :
Socializing and interacting with new people
Listening to music
Date :
Place :