Career Objective :
Seeking a job in a fast-paced environment where I can use my broad range of technical writing skills to create documentation that will help customers successfully learn the product.
Total years of experience : 2.9 years of experience in interacting and documenting client records for UK based employers, in the field of Business Process Outsourcing.
Education :
** MCA (Computers) from Bharathidasan University, SIG College, Trichy - July 2002 with 78%.
** B.Sc (Computers) from Bangalore University, NMKRV College - July 1999 with 75%.
** HSLC from State Board Tamil Nadu, Sri Shankara Vidyalaya - 1995 with 68%.
** Matriculation from State Board Tamil Nadu, Sri Shankara Vidyalaya -1993 with 68%.
Certifications :
** Undergoing Certification in Technical Writing from Technowrites, Pune.
** Certification in Software Technologies and Database Tools from Mumbai and Bangalore.
Skills :
** Proficient in Microsoft Word, Adobe RoboHelp and Adobe FrameMaker.
** Excellent organization, communication and writing skills.
** Competency to grasp complex data and learn quickly.
** Ability to work within tight deadlines.
** Functional knowledge in the following areas : General Insurance, Life Insurance, Banking and Online Sales process.
Technical Writing Course included :
** Effective Communication
** Importance of Writing and Documenting
** Document Development Life Cycle (DDLC)
** Technical writing process
** Audience Analysis
** Information Collection
** Interviewing Subject Matter Experts (SMEs)
** Organizing Information
** Writing Process
** Review Checklists
** Publishing Guidelines
** Use of Style Guides
** Tools : MS Word, Adobe RoboHelp, Adobe FrameMaker
** Markup Language : Basics of Hyper Text Markup Language (HTML)
Technical Writing Assignments :
** Writing Concept Note, Recipe, Love Letter
** Preparing Coffee Table Book
** Preparing Leaflet
** Drawing Concept Maps
** Preparing Administrator’s Guide and User’s Guide using MS Word and Adobe RoboHelp
** Converting MS Word file to HTML File
Experience Summary :
** Worked with Mphasis (an HP Company) as a General Insurance Personnel for a period of five months (Apr 2010-Aug 2010).
** 1 year + experience in Noida Customer Operations Pvt.
Ltd. (EXL), Pune as a Life Insurance Personnel (Dec 2006 – January 2008).
** 1.4years experience in First Ring India Pvt. Ltd., Bangalore as a Phone Banking Officer (Sep 2002 – Jan 2004).
Responsibilities :
** Organizing and preparing documentation and technical packages, maintaining records, reports, and files, editing written material by ensuring correct grammar, punctuation, and spelling for the insurance sector.
** Read insurance instructions, formulas, and processing charts.
** Interfaced insurance personnel and clients.
** Prepared technical reports and other related documentation to test new insurance products and to meet client requirements.
Hobbies : Reading Inspirational Books, Cooking, Listening to Music.
Positives and Negatives :
Positives are :
** Optimistic
** Confident
** Good communication skills
** Leadership qualities
** Responsible
** Quick grasping power
** Co-operative and friendly
Negatives are :
** Emotional
** Shy
Awards and Recognition :
Participated and won awards in the field of Elocution, Debate and Writing competitions at college and school levels.
Declaration : I hereby declare that the information provided above is true.
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