PROFESSIONAL SUMMARY :
** Strong experience in field of Manufacturing operation, Customer Relation Management, Large Volume Project Management, ASP Management, Service Delivery Operations, Service Revenue Management, Spare Parts Operations, Team Management, Vendor Management. Proven record of driving transformational improvements across manufacturing organization and Service delivery operation.
** Well organized with a successful track record that demonstrates self-motivation, entrepreneurial ability, creativity, Team (Internally 200+ and externally 150+ Engineers) handling and initiative to achieve Goal.
** Bring in pro-active measures to measure/improve service performance and Works with Service Delivery teams during issue escalation for coordination, planning and reviews.
** Nationally engagement with stakeholders, Regional Business & Regional teams for ensuring that application services are delivered as per business expectations.
** Ensure that the Service Providers deliver IT services in accordance with the agreed scope & service level agreement (SLA) for Customer Development in accordance with all applicable performance metrics, including, user satisfaction targets and operating level agreements.
** Undertake budgeting of support costs as per processes and ensure proper compliance as per the mandate provided in terms of template, timelines, reporting. „
** Sustaining ISO processes and maintaining relevant documents, Presenting to department PMT.
** Having working knowledge on SAP, CRM.
** Inventory Management, Vendor development/interaction.
** Supply Chain Management (Monitoring, Procurement for Production demand, also planning) and coordinating the flow of information & materials keep our facility & production units running efficiently.
EMPLOYMENT DETAILS :
Presently associated with Ibis Infosystems (a subsidiary of Ibis Infratech Pvt. LTD) in Rajasthan as Production and Purchase Manager with the PC Business Group. HCL Infosystems LTD. (January 2014 – September 2015) as Project (Service Delivery) Manager
Duties :
** Drive the service delivery of multi projects nationally.
** Handle a Field Force of Regional Managers and Engineers for field Support nationally.
** Handle AMC Projects with Value Added Services to customer.
** Maintains customer satisfaction by providing problem-solving resources as per SLA.
** Strategically planning and interacting with clients & team for Service delivery.
** Take proactive measures, periodic service delivery performance reviews with customers understanding feedback and work on to improve customer satisfaction (Response Time and Resolution Time) level. „« Monitoring assets data updation to call board, Pre-AMC and scheduled Preventive Maintenance activities. Periodic revenue collections.
** Responsible for bringing efficiency and increase in productivity in cost effective ways and ensuring to meet SLAs as per the contracts between HCL / Vendor & customers.
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** Responsible for ASP audits and implementation of work around for audit findings.
** Spare Planning and Parts allocation TAT at/from Local Warehouse.
HCL Infosystems LTD. (April 2006 – December 2013) as an Assistant Manager
** Responsible for increasing productivity, quality performance and yield through the application of lean manufacturing processes and continuous improvement.
** Also in charge of controlling the production processes and leading a dedicated assembly production team and Handling the Pre-delivery inspection orders and Project orders till all goods delivered at customer end.
Duties :
** Making sure that products are produced on time and are of good quality.
** Overseeing the production process.
** Managing and developing a production team.
** Agreeing weekly production plans and targets.
** Maintaining production equipment.
** Managing the movement of goods into and out of production facilities.
** Implementing best practice production and manufacturing methods.
** Liaising with the key stakeholders to build trust and credibility.
** Managing large scale operational contracts.
** Identifying staff training needs.
** Determining quality control standards.
** Attending daily operations meetings.
** Making sure that staff comply with all workplace health and safety regulations.
** Introducing innovative manufacturing processes.
VINTRON INFORMATICS LTD (June 1998 to April-2006 as an Engineer) :
** Supervision of PC production. Giving technical support to Engineers /Dealers.
** Handle the Production line of MODEM & LAN card and repairing.
** Monitoring of Back End Repair Center KPI’s and making the new products readiness.
HCL INFOSYSTEMS LTD (FEB. 1997 to May 1998 as a Customer Support Engineer) :
Support and Services of PCs (HCL & HP), Servers, Windows & N/W Systems at Customer’s site.
TRAININGS UNDERGONE :
OSHAS, TFQM, ISO awareness, 5’S, SMED & POKA YOKE, The 7Habits For Managers Workshop, ITIL awareness.
ACCOMPLISHMENT :
** Reduce in Paper consumption, appx 3Lacs/Year saving.
** Enhanced Final Testing go rate 6 Machines / Hour / Person to 12 Machines / Hour / Person
** Modification in MCC Format as per stage wise activities for better stage wise verification in less time.
** Through Value Engineering projects, appx saving 1Core/Year.
** Pictorial Work Instruction for product assembly.
EDUCATION :
** Graduation (B.A.) from Kumaon University, Nainital in 1997 3-Year’s
** Diploma in Electronics Engineering from Govt. Polytechnic, Kashipur in 1996
AREA OF EXPERTISE :
Strategy Planning Production Management Dedicated Hard work Customer Service Goal Oriented Possess proactive attitude Self-Motivation Quality Management Comply timelines
REFERENCES :- Available on request