Imran Memon
61, Memon Colony,
Ajwa Road,
Baroda, 390019
Gujarat, India
M : +91 98981 73511.
E- mail : Memon.imran21 AT gmail.com
Career objective :
Highly trained and experienced IT support professional looking for a position in a company which needs and values quality customer service and system maintenance.
Summary & Achievements :
Work experience on all type of PCs like IBM, HP, HCL and Compaq etc.
Work experience of working on all types of Printers (HP, Epson, Wipro, TVS, and Kyocera etc.)
Proficient in Desktop Operating Systems such as Windows XP Professional and Windows 7,Windows 2003 and Windows 2008 server .
Work experience on all types of Networking Switches, basic router knowledge, Network troubleshooting.
Configuration of AD, DNS, and DHCP servers.
Analyzed system problems, ran preventive tests, trained staff as part of preventive measures
Documented the history of requests
Repaired and upgrade old systems, installed then configure new systems
Performed server updates on a regular basis
Always stayed up-to-date about software
Troubleshooting, diagnosing, solving, replacing parts
Established solid work interactions with customer and employee alike
Gathered information and customer feedback to establish client requirements.
Key Skills, Core Competencies & Strengths :
Agile, sharp, able to improvise creative but professional solutions
Willingness to learn and grow personally and professionally
Outstanding communication skills, to interact both with clients and company.
Ability to communicate and make presentations in a clear and concise manner
Proven experience in putting expertise to practice
Outstanding organization and interpersonal motives
Professional Edification :
Passed Microsoft On line Exam ( MCP ) of Windows XP ( 70 – 270 ) in 2009
Microsoft Certification ID is 7084569
Computer Hardware fromEBITI in 2004 with A grade.
Computer Hardware and Networking administrator from IANT (Institute of advance Network Technology) in 2007 scored an aggregate of A grade.
Course details :
Computer Hardware and Networking
MCSE 2003
Network and communication
CCNA
Qualifications :
2010 PGDCA (IT) A Grade UNIQUE Computer Education (Govt. Of India HRDA approved) (Part Time)
2009 BBA B Grade Sikkim Manipal University (Part Time)
2006 HSC 50% Gujarat Board - GHSEB
2004 SSC 50.14 % Gujarat Board - GSEB
Professional Experience :
From July 2011 till date as System Admin in Inco International. ( Dubai – Al Jebel Ali )
Job Profile & Roles & Responsibilities at Inco International.
At Present working on S3 IPP power project. (Abu Dhabi Govt. Power Project)
Responsible for 3 locations. (EMAL - Emirate aluminum, Alcan, S3 IPP Project).
Total IT Support for Desktops, Servers, Laptops and Printers.
Mail ID Creation and mail configuration at user end.
Purchasing and managing of all IT Equipments.
Provide full and limited internet access.
Managing 3 engineer’s team.
Server Administration, Backup, backup Restore and Patch update activity for servers and antivirus server (HP, Dell, Fujitsu)
User ID creation and apply policy to the user department wise folders.
OS Support (Windows Server 2008, 2003, XP, Win 7.)
Installation of the windows server 2003 and 2008 ( DNS,DHCP, Domain Server )
Application Software Support ( AutoCAD, Citrix, SAP -Client Side, primavera)
Interaction with Service Providers and Vendors.
Support to L1 and L2 and VIP and Users.
Worked from May 2008 to 21st July 2011 with Siemens Ltd.
As a Sr. Desktop Engineer. :
Job Profile & Roles & Responsibilities at Siemens Ltd.
Hardware & Networking maintenance.
Mail Software Support (Microsoft Outlook2003, Lotus Notes-Client Side)
Assembling, Installation, Trouble shooting for all types of Desktop, Laptop, printer and scanner.
Remote Support and telephonic support.
Remote and telephonic support in Gujarat.
Network Support.
Working on Manageable Switch and Router.
All types of Hardware Support for PCs, and Printers.
Managing Outlook Express, MS Outlook 2003-07.
Day to day Inventory and file updates.
Antivirus and Security Patch Updates.
3. Worked from Jan 2007 to May 2008 at Religare Technologies IT service Ltd (Institute of Advance Network Technology) :
Handling 5 Engineer team in Gujarat Location.
Hardware & Networking maintenance.
Assembling, Installation, Trouble shooting for all types of Desktop, Laptop, printer and scanner.
Remote Support and telephonic support.
Handling Anand and Gandhidam Branches.
Remote and telephonic support in Gujarat.
Network Support.
All types of Hardware Support for PCs, and Printers.
Managing Outlook Express, MS Outlook 2003-07, Thunderbird.
System details updates.
Antivirus and Patch Updates.
Career Interests :
Seeking a managerial position in a firm to utilize my immense experience and knowledge in the field of Information Technology for development of firm through :
System Implementation :
Development of Applications – Developing IT Network Systems
Solving complex Hardware and Software related issues.
Personal Information :
Date of Birth :25/07/1987
Sex : Male
Marital Status : Unmarried
Languages Known : English, Hindi, Gujarati,
Strengths :Honesty, dedication, flexible & adaptive nature & being focused.
Ability to work in a team with commitment.
Good communication skills in English, Hindi and Gujarati.
Reference Persons :
1. Mr. Rahim Kherani
CMD of IANT
kherani AT iantindia.com
2. Mr. Yunus Arab
Group Leader
Siemens Ltd.
3. Mr. Majeed Marjai
Inco IT Manager ( Dubai )