GAYATHRI.A
Email :gayathriyalu AT gmail.com.
Objective :
Long-term goal is to lead the organization in which I am serving towards success and excellence Short-term goal is to strive for excellence in my sphere in the organization.
Profile :
A Bachelor of Business Management with 11 years of experience in the area of BPO, Web Research and HR Administration. Excellent analytical, Good interpersonal, ability to work in team and cross functional team.
Education :
B.B.M : Second class (40.87%) from Bharathiar University, Coimbatore, Tamilnadu by Dec 2013.
DCP : Second class (65.4%) from Govt. Polytechnic College for Women, Coimbatore by April 2004
SSLC :First Class (70%) from T.R.A Higher Secondary School by March 1999.
Skills :
Typewriting : Higher First Class in English.
Shorthand : English Lower.
Computer Skills : MS Office, PowerPoint
Linguistics : Tamil, English
Brief Overview :
** Committed to achieving excellence in Business process and Human Resources.
** Creative and enthusiastic in building and managing relationships with peers, co-workers and the clients.
** Verticals travelled Career Growth Path
** IT BPO Administration BPO Field
** IT industry BPO Industry Admin Helpdesk Sr. Web Researcher
** IT industry BPO Industry Admin Assistant Team Leader
** BPO Industry Quality Auditor
** BPO Industry Entry level Executive
Key Functional Area Handled :
** 5’s Implementation in IT industry.
** Program Planning and Co-ordinating for vendor partners.
** Vendor Management (F&B, Security, Softservices).
** End to End Recruitment & induction process.
** Facility Maintenance & Operations.
** Customer Care
** Handling access card and ID card for associates.
** Handling event management according to the client requirements that includes venue blocking, seating arrangements, providing refreshments, technical support with a help of Co- team.
** Leading the Team.
** Motivating classes taken to achieve the target for Entry level executives.
Reports Handled :
** DMR Reports. F&B Reports.
** Inventory analysis.
** Power Point Presentations.
** GSD Analysis Report.
Experiences :
Organization & Period : M/s. ISS facility Services India Pvt. Ltd., Cognizant Technology Solutions India Pvt. Ltd. ( April 2015 to till date)
Role : Admin Help Desk
Responsibilities :
** Handling Gsd, Following with concern team and on time closure.
** Handling access card and ID card for associates.
** Processing/closing the business card request.
** Handling event management according to the client requirements that includes venue blocking, seating arrangements, providing refreshments, technical support with a help of Co- team.
** Registers / Inventory maintenance.
** To collate the clearance updates from respective teams and the consolidated report will be shared.
** Checking the consumption and ordering stationary requirements in Ariba tool.
** Participation in fire hydrant auditing on weekly basis.
** Participation in IBMS fire alarm auditing on weekly basis.
** MRM and QBR - AHD scope slides.
** Daily Manpower shortage and deployment report (Attrition Report).
** CSAT survey data updation.
** Preparing Trutime data report.
Key Achievements :
** 75% of customer compliant reduced.
** Developed documents such as all the attendance, attrition report, Meeting MOM points PPT etc.,
** Above 25 persons recruits my periods.
Organization & Period : M/s.
Hofincons Trans field Services Pvt.Ltd., Tidel park, Coimbatore ( Feb 2014 to April 2015)
Role : Administrative Executive
Responsibilities :
** To maintain soft services and facility to all clients.
** To maintain all records like Attendance, Expense report etc.,
** To check the invoice bill for the contractors.
Key Achievements :
** 75% of customer compliant reduced.
** Developed documents such as all the contractors invoice bill, insurance documents etc.,
** Above 25 persons recruits my periods.
Organization & Period : M/s. Pathfinder Business Analysis Pvt Ltd, Coimbatore (From Mar 2009 to April 2011)
Role : Sr Web Researcher
Responsibilities :
** To handle a team of 10 members.
** To motivate the team to reach the target.
** To maintain all the reports for my team(Attendance report, Quality Report, Production Report, Monthly Report etc.)
** To research the market value and land value of the US clients and reduce their tax amount.
** To work with Asset Recovery process also
Key Achievements :
** As a Sr web researcher to teach the team for upcoming new process.
** Reduce the errors upto 99% to do the QC process myself.
** Implementation of many shortcut methods to reach the target.
** On my period the judgement process was newly started.
** Encourage the team to reach the target to maintain 98% of production.
Organization & Period : M/s. Accurate Data Converters Pvt. Ltd, Coimbatore (From April 2003 to Feb 2009)
Role : Team Leader(BPO)
Responsibilities :
** To handle a team with a strength of 15 members.
** To motivate the team to achieve the target.
** To ensure the Quality output to the customers in the prescribed time.
** To take the responsibility of scrutinization to ensure a Quality Output.
** To process dealing with collection of data’s from newspapers of past which can be retrieved later.
** To process dealing with all kind of legal documents.
** To process dealing with land documents of countries of US.
Key Achievements :
** Joined as Entry level and promote me as Team leader.
** Maintained 99% Quality Output.
** Maintained 97% achievement of target.
Personal Details :
Husband's Name : Thirumoorthi
Marital Status : Married
Date of Birth : 11-01-1984
Current Salary : 180000/- P.A (15000)
Expected Salary : More than that. (Negotiable)
Notice period : 1 months.
Place : Coimbatore
Date :