Professional Profile :
A dedicated and highly motivated professional with extensive experience in Food & Beverage management and customer service. Enjoys leading and being part of highly productive and successful teams, and possesses strong interpersonal and communication skills with the ability to build positive relationships with colleagues and customers alike Quick and keen to learn, highly detail-oriented and an accomplished multi-tasker who thrives under pressure. Highly adaptable, integrates well into new environments, and committed to continuous personal and professional development.
Objective :
Now seeking a challenging new position making best use of existing skills and experience while enabling further progression through continuous professional development.
Career Summary :
Sep 14 – Till Now Restaurant Manger Swiss bell Hotel , Doha , Qatar :
** Visiting potential customers for new business and developing and maintaining relationships .
** Co-manage the sales & Distribution coordinator .
** Coordinating and managing the entire operation of restaurant by scheduling shifts.
** Managing the entire staff of the restaurant and coordinating their work.
** Identifying new markets and business opportunities and arranging meetings with potential customers.
** Negotiate any date conflicts to ensure optimum results for the company and their clients.
** Making accurate cost calculations to provide customers with quotations .
** Book and contract cinemas worldwide and handle the negotiation of terms .
** Negotiating the terms of an agreement with a view to closing sales .
** Attending trade exhibitions, events and demonstrations to represent the employing organization.
** Advising on forthcoming product developments and discussing special promotions.
Apr 13 – Jul 14 Assistant Restaurant Manager Five Continents Hotel & Resort Ghantoot, Abu Dhabi, UAE :
** In-charge for the LA PIAZZA restaurant, responsible for ensuring sufficient food, beverage and supplies and operating equipment for optimal outlet operations.
** Performs other duties like brewing coffee and preparation of salads and appetizers.
** Live Buffet in theme cuisine (Arabic, Italian, Chinese & Indian).
** Ability to calculate figures and amounts, proportions, percentages, and volumes to track inventory, controls and hotel financial statements.
** Leading, managing and motivating staff to develop the sales and the quality of the services, and responsible for ensuring sufficient number of staff per shift .
** Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit set budgets and execute plans for department sales, product purchase and staff development.
** Effective inventory planning for raw materials and spares based on business requirements and utilization forecasts.
** Coordinating and managing the entire operation of restaurant by scheduling shifts.
** Responsible for increasing the restaurant and in-room dining revenue through sales action services
** Organizing staff and delegating shifts and workstations, and delivering exceptional customer service including resolving all queries and complaints with optimal efficiency
Nov 11 – Oct 12 Assistant Restaurant Manager Martin’s Restaurant, Mumbai, India ( Chinese Restaurant ) :
** Responsible for ensuring achievement of required profit margins for each food and beverage service, and overseeing the day to day smooth operation of the restaurant
** Leading and managing personnel, providing appropriate support as needed, and cultivating an environment of high motivation and positive engagement
** Delivering an exceptional customer experience by maintaining high standards of food quality and service, and dealing with all queries and issues quickly and effectively
** Responsible for staff recruitment and selection, and providing effective training to ensure a high standard of service to customers .
** Purchasing all food and beverage supplies, and maintaining extremely high standards of health and hygiene at all times.
Sep 10 – Apr 11 Food & Beverage Captain Radisson Blu Hotel, Rudrapur, India :
** In-charge of Kumaon café, assisting with the day to day running of the café, serving food and beverages, and providing high quality customer service
** Key member of the pre-opening team, working effectively as part of a team to achieve common goals, briefing the staff on how to optimize sales opportunities
** Taking temporary responsibility for the banqueting function, and delegating work stations and organizing shifts for employees
** Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
** Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
** Practice good customer relations and attend to customer complaints and queries satisfactorily
** Ensure the Outlet is set-up for service and supervise for a smooth operation
** Direct and supervise the service team to ensure that all duties are perform as per standards
** Ensure that all employee have received adequate training to perform their duties
** Ensure proper organization ,planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
** Ensure minimum wastage , breakage and spoilage
** Actively use up selling techniques bye exceeding guest expectations and to increase revenue
Jul 08 – Oct 09 Steward The Great Kabab Factory, Dubai, UAE ( Indian Fine Dining Restaurant ) :
** Providing outstanding customer service in this Indian specialty restaurant, taking customer orders and serving food and beverages with optimal accuracy and efficiency
** Setting up and clearing tables, processing transactions and taking payments, training newly appointed employees, and a member of the pre-opening team.
** Presents the menu to customers answers queries about it and makes suggestions if necessary.
** Ensures that there are adequate supplies of food, tableware, linens and beverages.
** Collects the guest payments and prepares bills with itemized costs and appropriate taxes.
Mar 07 – Jun 08 Front of House International Recreation Park Pvt.
Ltd., India :
** Delivering high quality service and anticipating customer needs, greeting and welcoming guests, and providing advice on product search and selection
** Arranging and organizing banquets, maintaining high level of cleanliness for store and equipment, and conducting daily sales reports and monthly inventory on spoilage and breakages
** Managing and maintaining stock levels, and a key member of the pre-opening team
Education and Qualifications :
** 2015 Honor Code Certificate in Introduction to Global Hospitality Management Cornell University New York, USA
** 2014 Bachelor’s Degree in Hotel Management Sam Higginbottom Institute of Agriculture, Technology and Sciences, Deemmeed University of Allahabad, India
Professional Development :
** Basic Food Hygiene Training
** Proficient in Microsoft Office
Personal Details:
Languages : English and Hindi (Basic German & Arabic )
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