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SME Supervisor/Team Lead Resume Sample, Experience : 5 years

CAREER OBJECTIVE  :
To develop and pursue a challenging career, lead and manage people in a way, which enhances my strong analytical, leadership and interpersonal skills.

PERSONAL SUMMARY  :
** A self motivated individual and an excellent team player who creates a supportive work environment.
** A quick learner who works hard and likes taking up challenges.
** Possess excellent planning, interpersonal and analytical skills.
** Able to communicate information effectively, efficiently and confidently at all levels.
** Have acquired strong leadership and managerial skills and believe in leading by example and am always approachable.

JOB PROFILE  :
WORK EXPERIENCE.
Currently working as SME with Knoah Solution Pvt Ltd.

SUBJECT MATTER EXPERT ( SME )  :
** Have been working in this department that requires high level of analytical, numerical skills and understanding of the time critical process.
** Appreciated with ‘Star of The Month’ Award for Best Quality Performance.

ACHIEVEMENTS  :
** I was awarded with “Bravo AWARD” for Good performance in the team twice.
** Appreciated by Client and Manager at regular intervals for contribution and Improvement in project.
** Have won Champions team award as a SME.

ROLE AND RESPONSIBILITIES  :
** Mentoring and supporting the associates to provide best customer service.
** Taking escalation chats.
** Educating the associates regarding floor ethics.
** Auditing the chats and giving feedback to the a


ssociates explaining regarding performance evaluation and key development areas for the best outcome of the cro’s.
** Explaining the associates regarding HR policies and updated them with schemes and new launches information.
** Taking briefings to the associates.
** Being the new team moved from 6th position to 2rd position on the floor within the span of 2 months.
** Was the SPOC for the team when my Team Lead was on leave.
** Need to send Daily reports to our higher authorities.
** Contingency planning for excellent performance.
** Cascade procedural updates.
** Deploy teams cross trainees as per the requirement for better performance.
** Analysis of the performance and conducting training sessions.

EDUCATIONAL QUALIFICATION  :
Graduation  : Bachelor Of Computer Science A.V College of Art, Science & Commerce Osmania University.
Year of Passing  : April 2011
Technical Skills  : CCNA
Operating Systems  : MS Dos, Win ‘95
Packages  : MSOffice

KRA’S  :
** My strengths include the ability to work indefatigably under pressure situations, my levelheaded and calm nature, which I believe, is one of the most important attributes to be possessed by someone in a job like mine
** Strong Interpersonal, Analytical & Communication Skills
** Confident, Selflearning & Hardworking
** Proficient in MS Word & Excel.

DECLARATION  :
I hereby confirm that the information furnished above is correct to the best of my knowledge.

DATE  : Hyderabad
PLACE  : 25/01/20