STRENGTHS :
To work with an organization offering a responsible, challenging & creative work Profile, a conducive work culture & a continuous learning environment, where my Knowledge & expertise can be utilized & honed.
Strong communication, interpersonal, learning and organizing skill matched with Ability manages tress and people effectively.
Proven strength in problem solving, co-ordination and analysis.
Comfortable in working for long hour at a stretch.
OVERVIEW :
Experienced result oriented person with analytical and problem solving skill. Worked as a Marketing management trainee in ARROW NETWORK PVT LTD.
Works as a C3 executive in RELIANCE INFOCOM (RELIANCE WEB WORLD) handling front desk.
Currently working as a Administrators in A.K.AUTO AGENCY PVT LTD in MUMBAI
NOTABLE ACCOMPLISHMENTS :
Conducted factory visits throughout India for guidance regarding installation, Commissioning, Testing, operation, maintenance, and repair of metal detectors.
Distinction of receiving letter of appreciation from MD of the company for showing Excellence in Performance.
WORK EXPERIENCE :
ARROW NETWORK PVT LTD :(Aug 2002-2004) 17th month.
Job Profile : Management Trainee
Launching its new books in the market and selling the products of our company.
RELIANCE INFOCOM : (May 2004 –Nov 2007) 30th month.
Job profile : C3 Executive (customer care in front desk)
Looking for the new business. Customer guidance, regarding, installation, testing, operation, and maintenance detectors.
Receiving cash for new business skill, new postpaid connection and bills collection
Generation of PIS through online server
system for all cash & cheque and handing over to the collection agent on behalf of the bank.
Solving customer problem, making complain for customer problem and follow up with the head Office for speedily actions on customer request.
A.K.AUTO AGENCY PVT LTD : (March 2008 –Till Now)
EXIDE INDUSTRIERS SF DIVISION.AND WHIRLPOOL HOME UPS/INVERTOR.
Job profile : ADMINISTRATORS & MARKETING
Adhering to service procedures with focus on optimizing operational effectiveness of equipment and reducing breakdowns / downtime to minimum.
Focusing on generation of revenue through sales of Services and Parts.
Developing and ensuring customer satisfaction by maintaining excellent Turn around Time (TAT) for delivery & Standard Service Quality Norms.
Developing and implementing electronic maintenance programs.
SPECIAL QUALIFICATION :
Customer care & Commercial executive Training from RELIANCE INFOCOM.KOLKATA
Sales, Marketing, Commercial executive Training from, EXIDE INDUSTRIES & WHIRLPOOLINDUSTRIES
EXTRA QUALIFICATION :
One-year diploma in computer application from YOUTH COMPUTER TRAINING CENTRE.(CITA)
Six month Duration in “DTP” PHOTOSHOP,CORELDRAW,ETC FROM GANDHI INSTITUTE
BASIC KNOWLEDGE IN COMPUTER HARDWARE, FROM HOME.
ACADEMIC QUALIFICATION :
Degree University/Institute Specialization Division Year of passing
Graduation Calcutta University Commerce 2nd 2009
H.S W.B.B.H.S.E Commerce 2nd 2004
MADHYAMIK W.B.B.S.E General 2nd 2002
LANGUAGE KNOWN : ENGLISH,BENGALI,HINDI,URDU
EPILOGUE :
Detail oriented and efficient worker with experience in customer support operation seeking a position Offering opportunities for personal contribution and professional growth.