Pradeep Kumar Mishra
Specialized in Customer Relationship Management
Address : House No13/110 Nehru Nagar, Rewa (M.P)
Telephone : +91-9617221123
Email : pradeepmishra49 AT gmail.com
Professional Profile :
A professionally qualified and experienced specialized in customer relationship management in Banking with extensive knowledge, experience and demonstrable success gained in sales projects and customer management encompassing sales target, customer relations and satisfaction to ensure maximized output.
Key exposure gained in the customer relationship Management, Material Management, Distribution, and organize and control with all functional departments with all staffs to motivate, train and develop to carryout individual responsibilities to requisite standards in accordance health and safety.
First rate ability to effectively manage responsibilities; shares expertise with others and demonstrates passion for creative problem solving. Capable of critically analyzing situations; operating in pressurized and demanding environments and highly proficient in developing and streamlining systems with a proven ability to enhance sales effectiveness , customer requirements and meet operational goals within cost, time and in quality parameters.
Objective :
I am now looking forward to applying my exceptional skills, knowledge and esteemed experience in an organization where there is an opportunity to share, contribute and upgrade my knowledge and expertise for self development and for the productivity of the organization.
Education & Qualification :
** B.B.A from mahatma gandhi gramodaya vishwa vidyalaya chitrakoot (M.P.) in 2007-08
** Higher secondary School passed from M.P. Board in 2004
** High school passed from m.p.Board in 2001
Key Responsibilities :
** Responsible for the overall organization, management direction and control of all functional departments and to ensure that output is maximized.
** To organize and control all functional within the workshop to achieve all targets in terms of quantity, quality, and customer satisfaction.
** Direct and control all workshop staff to ensure that they are properly motivated, trained and developed, and carry out their responsibilities to the required standards and in accordance with health, safety standards.
** Perform any other related duties as Management may require from time to time.
** To set and maintain a high standard of workmanship and to work pro actively to improve productivity and efficiency.
** Post service followup and calling.
** Attending and closure of complaints-CAC,GMI/CSIPL CAC/DEALER Number, LETTER (Dealer/HO/RO),4PSF,5IFC Complaints.
** Managing service appointment and service -Due reminder and follow ups,service bookings.
** All service responsibilities- Job Card Opening, Job work Billing, Communication and interaction with customer and company HO.
** Perform internal audit for services, store, Customer care.
** Imparting training to service adviser to attend customer.
** Identify customer requirement in particular time frame taking in account of workshop capacity and available of spares parts, its duration and cost of work,post service follow ups.
Work & Experience :
** AU Small Finance Bank Ltd.
20march 2017 to till
** HDFC Life Ltd.2nd fab2016 to 4th nov 2016
** HDB Financial services ltd. sr. sales officer 9th nov 2015
** Axis bank ltd. sales officer 22nd jan 2013 to 10th jul 2015
** Axis Sales & secuirities ltd. 17th jul 2012 to 5th may 2013
** IDBI bank ltd. 12th fab 2010 to 4th jun 2012.
Personal Details :
Languages : English, Hindi.
IT Proficiency : Excellent knowledge; MS Word, Excel, PowerPoint.
Date of Birth : 1st march 1985.
Marital Status :married
Sex : Male
Nationality : Indian.
Hobbies :
** Singing & danceing
** Swimming
** Listening to music,
Declaration :
I hereby declare that all the statement made in this application is true and completed of the best of my knowledge.
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