VIPIN.K
Contact : +91 9663859843
E-mail : vipinkallalam AT gmail.com
OBJECTIVE :
To serve as a professional in the field of Information Technology where i can acquire in depth knowledge and which will commensurate my skills in the field of System Administration.
IT SKILLS :
System Administration, Team Management, Active directory, MS Exchange.
WORK EXPERIENCE (TOTAL EXPERIENCE – 4 YEARS) :
BUSINESS AND IT SUPPORT ASSOCIATE :
Dabab Al Raeda Trading And Cont. (Muscat) - August 2016 To June 2018.
** Offered Desktop and L1 level Service support on Windows operating system like installation, configuration and maintenance.
** Installed both computer hardware and software.
** Monitor the performance of the computer systems and address issues as they arise.
** Coordination with international vendors for purchase and RMA.
** Assisted company personnel with desktop operation both hardware and software.
** Creating purchase orders as per requirements.
** Follow up for procurement and complaint.
WINDOWS ADMIN :
WORKED WITH COGNIZANT UNDER PAYROLL OF CARE IT SOLUTION PVT LTD - DECEMBER 2014 TO AUGUST 2016.
** Monitoring and managing user accounts in active directory, Exchange (2007 & 2013) for account Creation, Deletion, Modification, Lockouts, Expired passwords, Resetting passwords when necessary.
** Monitoring and managing user accounts in active directory, Exchange & Zimbra for account Creation, Deletion, and Modification of distribution list.
** Creation, Modification and deletion of Zimbra Mails (VMware).
** Maintaining Client Computers, Domain User Accounts, Local User Accounts, Logon Procedures, Setting Up New Users, Deleting & Disabling User Accounts, User Profiles, Logon Restriction
** Providing remote support using RDP, VNC, Ammy admin, Team viewer
** Configuring & Troubleshooting MS Outlook (2003, 2007, 2010 and 2013) and Outlook Express.
** Basic Network Troubleshooting.
** Configuring Network Printers
** Providing voice and remote support for the Clients and VIP support Engineers
** Installation of Software’s through VNC, RDP, Amy admin, Team viewer
** To ensure latest Service packs, Patches and Anti-virus updates.
** Managing Internet access to users as per client requirements.
** Managing and providing USB access through SEP server
** Handling common issues with immediate resolution and creating KB article for same
** Creation and handling of bulk E-mail Id’s and Distribution list using scripts.
** Coordinated with different functional teams for resolution of customer issues.
** Handling escalated issues and providing proper resolution to the users.
** Worked on Knowledge Management Tool in BMC Remedy for creating and updating several KB articles.
** Provided technical assistance and support to customers and VIP customers in a professional manner while working with other members of a team in leading, handling & assisting in various application interfaces.
** TP Linux Servers – Logging into the servers to check proper functionality on daily basis (Store Wise)
** Iron Port – Firewall for internet access
** Squid Proxy – For internet Users
** Migration from Zimbra mail Client to Microsoft exchange
** Thin Client Technology – ID creation and management.
DESKTOP SUPPORT ENGINEER :
WORKED WITH ACCENTURE UNDER PAYROLL OF Q SOURCE GLOBAL CONSULTING PRIVATE LIMITED - JANUARY 2012 TO JULY 2012.
** Worked as a Desktop support engineer – offering Desktop and L1 level Service support on Win XP and Windows 7 Operating systems and Networking.
** Assisted company personnel with desktop operation both hardware and software
** Supervised and performed the installation of new system software and desktop computer
** Planned routine repairs and system upgrades
** Provided employee training and instruction (presentations) regarding basic support and quality standards.
** Updated management on a regular basis through reports, email, and presentations.
** Adhering to SLA norms and following the tickets based on the Operational Level Agreement.
** Administered the creating and supporting of IT accounts and computer systems
** Performed technical support, including escalation of problems and incident identification with subsequent resolution.
** Ensured functionality of desktop systems throughout departments by regular checks and maintenance
** Installing, configuring & Maintaining of Windows XP, Vista, windows 7.
** Installing applications software and other system utilities.
** Installing and configuring Microsoft Outlook 2003 and 2007.
** Creating and managing domain user accounts.
** Installation of Linux Ubuntu Operating System.
** Hardware troubleshooting and maintenance.
** Installation and troubleshooting of Printers.
EDUCATION :
** Bachelor in Computer Applications – Kannur University.
** Plus Two in Commerce – Pallikunnu GHSS, Govt.
of Kerala.
** SSLC – Azhikode High School, Govt. of Kerala.
PERSONAL INFORMATION :
Permanent Address :Thiruvathira House, Myladathadam, Azhikode, Kannur, Kerala, Pin: 670009.
Date of Birth :07-02-1986
Fathers Name :K. Surendran
Nationality :Indian
Languages Known :English, Malayalam, Hindi, Kannada and Tamil
DECLARATION :
Hereby declare that all the information given above by me true and best of my knowledge.
PLACE :
DATE :