Career Objective :
To do my work with loyalty, to achieve higher goals & also use my skills to contribute my maximum ideas and efforts towards the organization which I work with.
Professional Experience :
AON HEWITT PVT LIMITED – Team Member – Payroll 15/10/2009 – till date :
Team Member :
Team member for Pepsico Payroll and was involved in processing Service Request through Seibel and Content Manager. Within a period of time, I was involved in more complex processes like Job & Base Pay, Terminations, Leave of Absence, Severance,GPID Correction etc. As a result of good productivity and accuracy, in a very short period I was assigned the task of Quality Audit for all the processes.
As an initiative, I have been involved in generating production points for the team. I also been involved in working upon Pay Analysis. I was also involved in generating metrics reports on a daily basis.
Involved in solving newhire queries, handling escalations and communicating process updates to the team.
Maintaining and updating process documents as and when required and communicating the same to the team effectively and regularly
Involved in SAP Training .
I have taken the initiative of providing constructive feedback pertaining to New Hire trainings & assessments.
Handling query of onshore and offshore through email and sametime.
Coordinating with service delivery manager and target contact of PEPSICO in order to resolve issues related to employees pay and deduction stuff.
Maintaining daily count report, Production tracker and defensive query.
Currently also involve in Band 3 process which related to taxation setup.
RELIANCE BPO PRIVATE LTD 24/04/2006 – 10/2009 :
Customer Interaction Executive (CIE) :
Handling all the queries of the customer regarding POTS,ISDNBRI,ANALOG TRUNK, E1DID, and also regarding Data products like MPLS,DID, LEASED LINE and also WDVPN
BackOffice MACD Processes for Reliance Broadband Services
Handling Voice and Data Customers for Reliance Broadband Services (Pilot Batch).
Interacting with Service Assurance/Service Delivery Managers all over India, A/c.
Managers for issues pertaining to broadband and get it solved within given SLA time.
If the SLA violated for the same cases to exclated this issue to the head L1/ L2 and L3 escalation
Raising Manual SO for DN Change , Service Location Change, Change in Bandwidth , SDD Change , for POTS , ISDN , E1, and Leasedline .
Coordinated with all India circle people for day to day issue
Maintaining daily MIS reports, Daily Lead count, Escalation Report.
Received Best C.S.R for maintaining good consistency in Performance ensuring quality and quantity.
Worked for Regional Escalation Desk.
Worked for Virtual Account Manager.
SPANCO Telesystem and Solutions Ltd 14/10/2004 – 04/2006 :
Customer Service Executive (CSE) :
Working as an CSA in an Outbound Process, dealing in Personal Loans.
Responsible for the smooth process of the above training program
Scrutinizing the documents provided by the customer.
On daily basis checking the customer walkin to branch
Coordinating with the branch manager and circle heads.
Communicating with the customer about different loan repayments schemes.
Educational Qualifications :
Basic knowledge of Computer. (Microsoft Word, Excel, PowerPoint & Internet)
B.Com. (Commerce) in 2004 : DiwaliBen Mehta Colloege of Arts
H.S.C in 2002 : Gurunanak Junior college
S.S.C in 2000 : Tulsi manas High School
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