Career Objective :
To believe in self & perform what so ever task assigned with utmost responsibility, and sincerity. An aspiration to work in an organization of repute where individual skills, dedication and team spirit is recognized and rewarded.
Working Experience :
Operation Officer : Loan Operation Department with Barclays Bank PLC, On Sparsh payroll. From March 2008 to till date.
Roles and Responsibilities :
Looking Settlement process and cheque stationery of pan India.
Processing, settlement letter generation, closure and co ordinate with branches.
Ensuring co-ordination between Team members and motivating them to reduce the turnaround time (TAT).
Coordination with collection dept. for documentation and customer details on request.
Taking constant feedback and forwarding the same to the operation manager for instant redressed.
Ensuring smooth functioning of end-to-end operation in the unit (data entry processing of loan files).
Monitoring cash flow of the company to review the cash position and forecast funds required for numerous expenses.
Also handling Customer queries regarding foreclosure, cancellation & repayment track record.
Handling independent cancelled cheques stationery (CCNI) pan India.
Responsible of all type of query related Refund, Swapping and Foreclosure. Receive the foreclosure, cancellation and part payment request from pan India and update in system.
Process the refund and dispatched to customer and branch address.
Mark the swapping in system after necessary check of docs and swapping cheque. Weekly reporting to Operation Head and higher authorities and MIS circulation on daily basis to sales, credit and collection guys.
Company profile :-
Barclays Bank is a major global finance service provider engaged in retail and commercial banking, credit card, investment with an extensive international presence with over 300 years of history.
Operation Officer: Home Loan (Mortgage) Operations with Indiabulls Housing Finance Ltd July 2007to Feb 2008
Roles and Responsibilities :
Appraising credit worthiness of a person applying for loans.
Processing, Authorization and disbursement of loans in Finnone System.
Ensuring co-ordination between Team members and motivating them to reduce the turnaround time (TAT).
Coordination with Fraud dept. for documentation/profile checks on application and any fraud alerts on specific cases.
Taking constant feedback and forwarding the same to the operation manager for instant redressed.
Encourage subjectivity between team members to deter ambiguities.
Ensuring smooth functioning of end-to-end operation in the unit (data entry processing of loan applications).
Monitoring cash flow of the company to review the cash position and forecast funds required for numerous expenses.
Also handling Customer queries regarding foreclosure, cancellation & repayment track record.
Handling independent Branch Disbursal.
Maintain Branch Disbursal MIS & Cheque Stationary MIS.
Reporting the daily status of disbursals and disbursal hold cases to the Reporting Manager(Operation)
Operation Officer :SME (Small Medium Enterprises) Operations with Indiabulls Financial Services Ltd March 2007 to July 2007
Roles and Responsibilities :
Processing, Authorization and disbursement of loans in finnone system.
Coordination with Fraud dept.
for documentation/profile checks on application and any fraud alerts on specific cases.
Taking constant feedback and forwarding the same to the operation manager for instant redressed.
Encourage subjectivity between team members to deter ambiguities.
Ensuring smooth functioning of end-to-end operation in the unit (data entry processing of loan applications).
Operation Executive : Personal Loans Operations with Indiabulls Credit Services Ltd November 2004February 2007
Roles and Responsibilities :
Appraising credit worthiness of a person applying for loans.
Processing, Authorization and disbursement of loans.
Ensuring co-ordination between Team members and motivating them to reduce the turnaround time (TAT).
Coordination with Fraud dept. for documentation/profile checks on application and any fraud alerts on specific cases.
Taking constant feedback and forwarding the same to the operation manager for instant redressed.
Encourage subjectivity between team members to deter ambiguities.
Ensuring smooth functioning of end-to-end operation in the unit (data entry processing of loan applications).
Also handling Customer queries regarding foreclosure, cancellation & repayment track record.
Analysis of disbursement, declined & holds cases reports of branch
Arrangement of training session for operation team as per the modification in policy and process.
Handling independent Branch Disbursal.
Processing and disbursement of Personal loans.
Maintain Branch Disbursal MIS & Cheque Stationary MIS.
Do the branch visit for customer verification (if FCI & FCU disconnect)
Reporting the daily status of disbursals and disbursal hold cases to the Reporting Manager(Operation)
Worked in Tech Media as a computer data operator from March 2002 to August 2004, in Bokaro Steel City as Executive
Job Profile :
Data Entry Operator.
Professional Qualification :
Windows – 98/ XP & MS-office.
Typing work in English and Hindi.
Academic Qualification :
Bachelor of Arts (BA) from Vinoba Bhave University, Hazaribagh.
12th pass from Bihar Intermediate Education Council, Patna.
10th pass from Board of School Education Bihar, Patna.
Date :
Place :