ALAGESAN.K
Email : alagesan.17 AT gmail.com
OBJECTIVE
To utilize the opportunities to the fullest extend and to the take up the challenging tasks and possessing competent technical skills, setbacks in the right perspectives.
CAREER SUMMARY :
1. Worked as a Data Conversion Executive in Amoeba Publishing Solutions, Coimbatore
From 24-08-2009 to 31-12-2011
2. Web Researcher in Pathfinder Business Analysis, Coimbatore
From 06-01-2012 to 02-11-2012
3. Service Desk Engineer in Dell (Medusind Client)
From 18-10-2013 to 31-03-2015
4. Process Associate in TATA Consultancy Services Limited, Chennai
From 01-04-2015 to till date
EDUCATIONAL QUALIFICATIONS :
CCNS certification in CMS Info Systems, Coimbatore
(CCNS, which covers A+, Microsoft, Redhat Linux, CCNA)
Tally – ERP 9.0
Thiagarajar Polytechnic College, Salem
Year : 2009
Aggregate : 96%
Bachelor of Arts – BBM (Management) :
Kongunadu Arts and Science College, Coimbatore
Year : 2006 – 2009
Aggregate : 53.66%
University : Bharatiyar University.
Standard XII :
St.Antony’s Hr. Sec. School, Tiruchengode.
Year : 2004-2006
Aggregate : 69.5%
Standard X :
Mahendra High School, Sembampalayam
Year : 2003-2004
Aggregate : 63.60%
TECHNICAL SKILLS :
** Windows
** Installations of OS, Software’s, Outlook, Printers.
** Hardware troubleshooting.
** Password reset for LAN Id and Email (Office 365 mail).
** Antivirus update in client PC’s.
** Network level OS In
stallation.
Operating System : Windows XP/2000, Windows7, Linux (RHEL 6), Server 2008
Packages : MS Office, Tally ERP 9.0, HTML
Software Package : Team Viewer, Hiren Boot, VMware, Ammyy Admin
File Transfer : File Zilla, Cute FTP
WORKING EXPERIENCE :
18-10-2013to 02-11-2012 Dell, (Medusind client)
Role : Desktop support Engineer
Location : Coimbatore
** Handling Asset, Stock and PC inventory for the location.
** Handling 4 different priority tickets, P1, P2, P3, p4
** Antivirus definition update.
** Outlook 2007, 2010 configuration
** Printer troubleshooting.
** Windows update troubleshooting.
** Hardware troubleshooting.
01-04-2015 to till date TATA Consultancy Services Limited
Role : Senior Process Associate
Location : Chennai
** Identifying and verifying the identity of the clients (KYC)
** Handling various risk level clients
** Service Ticket creations
** Quality Control
** Daily MIS
** Report generation
** Team handling
STRENGTHS :
** Ability
** Smart work
** Good Team Player
** Advanced System Knowledge
AREA OF INTEREST :
** Team Lead
** Process Lead
PERSONAL DETAILS :
Name : Alagesan.K
Father’s Name : D.Karuppan
Date of Birth : 07-10-1989
Nationality : Indian
Language Known : Tamil, English
Hobbies : Driving, Table Tennis, Cards
Sex : Male
Marital Status : Single
DECLARATION :
I pledge and pronounce that all the above information is true to best of my knowledge.
PLACE :
DATE :