Curriculum Vitae :
Fuad Farooque Deshmukh
Email : khanfuad.92 AT gmail.com
Professional Summary :
A Customer focused Desktop Support Engineer with 4 years of experience with a broad spectrum of computer operating systems applications and hardware & Software. Exceptional customer service and communication skills; consistently conveys competence and concern to end users. Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution.
Employment :
ISEES Technologies LLP, Since Jan, 2015 – Oct 2017
Associate Engineer Team size : 4
Job Responsibilities :
** Used Aditas ticketing tool to work on customer’s cases.
** Used Screen Connect Remote, Team viewer, VNC RDP, MSTSC, MSRA to take remote access of users system remote control.
** Configuring Email Clients
** Assembling New Systems and managing the asset records.
** Need to log calls with OEM for warranty related product Issues.
** Managing and Configuring Antivirus like (MacAfee, AVG, Trend Micro , NP AV, Quick Heal, Norton etc.)
** Installing & configuring the Windows XP /Windows (7, 8, 8.1, 10)
** Provide support to install the printers using wired or wireless
** Provide support to Map network Drives.
** Provide support for desktop computer operating systems and hardware/peripherals; work with individuals across the community
** Proactively resolve customer problems with about equipment and services
** Deliver just-in-time support both at the Helpdesk and across campus and respond to departmental technical emergencies in order to minimize data loss meet deadlines and support needs of users.
** Responsible for troubleshooting Internet issues.
** Coordinating with sever team at server level and get the problems resolved in time.
Lester Info Services Pvt. Ltd. Since Feb, 2018 – Feb 2019 :
Desktop Support Engineer L2 Team size : 4
Job Responsibilities :
** Used BMC Client, Cisco Jabber application for Remote Desktop Connection
** Worked on BMC Remedy to save tickets.
** Creation and Managing User and group Accounts
** Assigning Desktop and Laptops for New Joiners by installing Basic Software’s.
** Provide support for desktop computer operating systems and hardware/peripherals; work with individuals across the community
** Responsible to configure Outlook for Vendors and Employees.
** Responsible to configure MacAfee.
** Promoted as Team Leader with effective productivity
** Used BMC Remedy to work on daily basis tickets
** Responsible to manage SLA
** Responsible to Draft emails with Managers
** Maintaining Asset Details and sending the report of Asset to asset team.
** Responsible to install network patches to fix the internet connectivity problems
** Responsible to configure dynamic as well as static IP.
** Responsible to configure network printers
** Manage VVIP customers on high priority.
** Worked on high level escalations call and managed them with high priority.
** Installing & configuring the Windows (7, 10)
** Responsible to manage Trust relationship error.
** Responsible to configure VPN.
** Responsible to install system in Domain.
** Mange 2000 users with a team of 4 members.
** Responsible to fix the application on desktop level.
** Used to check team productivity by checking every member’s tickets logs.
Certifications :
Certified MCSA 2016 from Microsoft (H171-0369).
Completed MCSA course from Attari Classe
Windows Server Technical Knowledge :
** Installation, configuration and Management of Windows Server 2012 R2 and 2016
** Installation of Active Directory and creating a domain controller using PowerShell and GUI
** Creation and Managing User and group Accounts
** Creation of organizational units (OU) and management using group policies
** Implementation of Fine grain Password Policies and Delegate Control
** Installation of Software using Group Policy
** Implementation of Recycle Bin Feature of Active Directory
** Creation of File share and assigning File sharing permission
** Deployment of DNS Server and Configuration of A record, Stub Zone, Forwarders, Conditional Forwarders and delegation in DNS
** Knowledge of various server editions and licensing structure of Windows 2012 and 2016
** Creation of System Backup with the help of Windows Server Backup tool
** Knowledge of Authoritative and Non-Authoritative Restore
** Application of OS patches and upgrades on a regular basis
** Creation of Additional Domain Controller, Child Domain Controller and Read Only Domain Controller
** Monitoring of Replication between multiple Domain Controller
** Execution of FSMO Roles Transfer and Seize Operations
** Knowledge of Active Directory Database Partitions and Global Catalog
** Implementation of Tree /Forest and the Trust associated with them
** Performing DFS Management
** Publishing sites, associating sites to subnets and linking domain controllers to sites
** Server Health Monitoring
** Deployment of windows patches and updates management using WSUS
** Configuration Raid Storage like Raid 0/1/5
** Performing Server Migration from 2012 to 2016
** Load balancing technologies like DNS Round Robing and NLB
** Implementation of DHCP Server, creating of scope, adding IP in reservation
** Deployment of Operating System using WDS server
** Creation of Webserver and publishing and hosting of website on global DNS
** Knowledge of Remote Desktop Services and Certificate Authority
** Knowledge of virtualization like VMware and Hyper-V
Academic Qualification :
B Sc.
Computer Science from Mumbai University in the year 2014.
Personal Details :
Name : Fuad Farooque Deshmukh.
Date of Birth : 28th Sep, 1992.
Gender : Male.
Nationality : Indian.
Languages : English, Hindi, Urdu, Marathi
Issued Date : 27thOct 2015.
Expiry Date : 26th Oct 2025.
Interest & Activities :
Surfing internet for new technologies.
Declaration :
I hereby solemnly declare that all the information furnished above is true, complete and correct to the best of my knowledge.
Date :
Place :