Birendra Dhiman
Email : Birender.dhiman AT gmail.com
Career Objective :
My goal is to utilize my skills in the industry and to prove my potential through smart work and want to contribute my ideas in the growth of the organization.
Professional Summary :
Professional with 8 years experience in the industry of E commerce (SCM), Cargo line haul and Operation Banking. I consider myself a responsible, creative, with initiative and punctuality, I accept with pleasure the challenges and goals in the organization could assign me, with good handle of the interpersonal relationships, ability to work in team, ability to work under high pressure, so as to solve problems efficiently and achieve the goals set by the company and my work group.
Career Summary :
** 2.04 Years of ExperienceTeam HR GSA Pvt Ltd.
** 1.00 Years of ExperienceMudita Express Cargo Pvt Ltd.
** 2.00 Years of Experience Jabong.com.
** 3.03 Years of Experience ICICI Bank Ltd. (RPC)
Professional Experience :
Team HR GSA Pvt Ltd. 17th April 2017 to Till Date
Team HR GSA Private Limited is the fastest growing HR solutions provider in India with the specialized service offering in staffing, Training and skill development, executive search and project base hiring.
Job Role :
** Tacking care all the SCM store activities on SAP (System Application Program)
** Monitor inventory accuracy at 99.99% and ensure Zero shrink in the Jio Centre.
** Handling Jio SCM store for both mobility and FTTX including inbound, put away, picking, packing and dispatched to distributors.
** Prepare and maintained operational documents GRN, E- way bill and road permit along with MIS reporting.
** Handling Reverse logistics for both mobility and FTTX materials.
** Ensure Proof of Delivery (POD) and carry out Goods Receipt Note (GRN) is done immediately after received from other JC/DC or NHQ.
** Generate all necessary documents such as Stock Transfer Note, Sales Invoices, Trip Sheets, Pick lists, ecommerce Delivery documents etc. in SAP/ecommerce systems.
** Customer Application Management (CAF) with 100% within TAT
** Sales order execution 100% same day or next delivery.
** Monthly audit of the stock with auditor and sharing the report with concern team at NHQ.
Responsibilities :
** Responsible for handling, storage, safekeeping and accuracy of the inventory at the Jio Centre
** Responsible for any shortage, Lost and theft cases.
** Providing SAP training to junior staff.
** Co-ordination with PAN India branches or NHQ if required.
Professional Experience :
Mudita June 2016 to April 2017
MUDITA is a First Generation Domestic Air Cargo company, set up in the wake of the Open Skies Policy of 1992. Having handled cargo for all domestic commercial cargo carriers since 1993.
Job Role :
** Heading Reliance Industries, Snap deal and VARDHMAN.
** Heading last mile delivery operations for PAN India.
** Maintain database for Air cargo.
** Process automation and MIS reports generations.
** Client management.
** All escalations resolution.
** COD remittance.
** Resolving all the escalation regarding shipment.
** Load distribution for delivery and pickups.
** Co-ordinate with Airlines.
Responsibilities :
** Effective selection and management of suppliers support lean manufacturing processes.
** Efficient transportation & distribution practices bolster marketing campaigns.
** Timely customer communication and technology-enabled visibility allows companies to monitor product flows and collaboratively respond to potential delivery problems.
Jabong.Com.
August 2014 to May 2016 :
Jabong.com is a young and vibrant company that aims to provide good quality branded products. Jabong.com caters to the fashion needs of men, women and kids across footwear, apparel, jewelry and accessories.
Job Role :
** Heading Risk and recovery in reverse operations in Jabong. Coordinating with logistic partners for Quality Check (Q.C) and preventing fraud in Reverse operations.
** Fraud and risk analytics, estimated risk in various processes in returns, blocked fraud customers on basis of their fraud history, re-dispatching of customer induced defective products to the customer.
** Coordinate with calling team for Online/Offline escalations in reverse operations to reduce negative online footprint. Coordination With the outbound & inbound call center for customer requests and process improvements.
** Resolution for over TAT and High IC cases.
** Inbound, Outbound QC (Quality check) at warehouse label.
** Load Distribution.
** DSP Allocation.
** Re dispatch process.
** Fraud customer determination.
** Exchange order fulfillment.
** RTO And RTV
Responsibilities :
** Ability/Experience coordinating with various 3rd party logistics providers.
** Process improvements spanning within and across courier partners.
** Maintain the balance between Cost, TAT and service quality.
Achievement and Award :
Excellence and Beyond star of the quarter for Jan, Feb & March 15.
ICICI Bank Ltd RPC. May 2011 – August 2014 :
** Providing Training for different technology like Scanners and Scanners software.
** Providing Training for Software utility and Database Management System.
** Providing Training for junior staff to the Project and corporate professionals.
** Receive and return of all digitized documents from client.
** Plan and implement of work flow.
** Report work progress to company as well as client.
** Updating daily as well as cumulative reports.
** Maintain a target based production.
Responsibilities :
** Analysis of project as per requirement.
** Database design.
** Responsible for preparing functions, packages as per requirements.
** Customized reports and stored procedures in various modules as per business requirement.
Skills :
** Good knowledge of Excel and MS Word.
** Familiar with Internet applications and technologies.
** Familiar with different types of Scanners and scanning software’s.
** Software installation.
Project Details :
Project Name : CASA (Current Account Saving Account) Duration: May 2011 to August 14
Responsibility : Team Leading and coordinating. Team Size: 15
Client Name :ICICI Bank Ltd. RPC of Delhi
Modules :Post a free ad, Register, Login, and Search.
Technology Used :Different kind of software and Hardware.
Description :The scope of service to be provided by the vendor includes the KYC digitization processes. For the purpose of understanding, the KYC Digitization process would mean making an electronic and technical repository by the scanning and upload of Account Opening Form and KYC documents.
Professional Qualification :
B.com from Monad University in 2012.
Academic Record :
** 12th from NIOS in 2009.
** 10th from Uttarakhand Board in 2007.
Key Strengths :
** Self-motivated, ambitious, creative, strong-will and goal oriented
** Positive attitude with the ability to meet the dead lines
** Ability to learn new techniques and methods with quick implementation.
Date :
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